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“What an AWESOME experience!” 5 of 5 stars
Review of Park Royal Cancun

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Park Royal Cancun
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #55 of 177 Hotels in Cancun
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“What an AWESOME experience!”
5 of 5 stars Reviewed December 6, 2013

My daughter (11) and I went for the Thanksgiving holiday and let me tell you, it was wonderful. From the Entertainment ambassadors - Jose & Jhonny; to the waiter staff & hostesses and the bartenders, everything was fantastic. We had been upgraded to the presidential suite - with a balcony & jacuzzi which had the best views. We swam with the dolphins & went to the ruins and let me tell you - we missed the great food that was provided by Park Royal. The decor was fine; rooms were immaculate and people couldn't be any nicer. It was right on the ocean, close to everything but far enough away from the "nightlife" where you weren't bothered by the noise. It was my 2nd time in Cancun; 7th time in Mexico and my daughters first but by far - her favorite!! Do not listen to the nay-sayers (kasperaz) in the comments. If you have family, friends coming to Cancun - tell them to stay at the Park Royal. Well worth your $$!! We'll be back!!

Room Tip: Ask for rooms on the gulf side if you want quiet - on the ocean side (but they go fast) if you'r...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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2,084 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Bexley
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2013

This was our first time in Cancun ,but hopefully not our last .The hotel was so clean, the cleaning and maintenance staff were always working so hard to keep everything spotless.All of the waiting staff were so happy ,friendly and helpful and nothing was to much for them .The bar staff at the pool bars were all brilliant and really made our holiday especially Benjamin,Manuel and Arturo who all looked after us so well .
The hotel is in a brilliant position within walking distance to shops bars and restaurant and only a short bus ride for $1 into down Town and all the clubs .
The food was really good at the buffet and had a lot of variety and the Italian restaurant was lovely .
The beach was straight from the pool area and was really clean and the waves were good fun .
We were even lucky enough to see the turtles hatch on the beach and we released them into the sea, amazing!!!
My wife and I would defiantly go back to Cancun and will defiantly be staying at Park Royal

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 29, 2013

We stayed at Park Royal for one night after we spent 7 days at Riu Cancun, and due to weather conditions at home, had to extend our stay one more day and Riu was booked. So we chose Park Royal for a good price. This place was AWFUL. The decor is horribly cheesy, with turquoise and pink everywhere. The staff is not helpful or friendly, and many do not speak adequate English. The food is awful, the drinks are disgusting, and the place seemed to be maybe 1/4 full, if that. And the cherry on top of it all? THERE WAS A COCKROACH IN OUR ROOM. And their excuse was "we're close to the lagoon and bugs wander in". No, that is not a valid excuse at all. We had put a glass over the bug before they came to kill it and after they did, they left the dirty glass in our sink! Disgusting hotel and disgusting people.

Having a back to back comparison with another resort really showed that you do get what you pay for. And not a dollar should be wasted on this hotel. Thank God we were only there one night. If we were there our whole trip, we would have changed hotels. You want a truly great experience? Check out the RIU Cancun. You'll be in love with it.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monica c, Manager at Park Royal Cancun, responded to this review, July 17, 2014
I am deeply sorry to read that you were so dissatisfied with the quality of our resort. One of our main objectives is the satisfaction of our guests with quality on the food and the service. I regret that service received during your vacation did not live up to the expectations of a relaxing experience. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 29, 2013 via mobile

This is one of the best vacations I have ever had and the staff at park royal is a huge reason. Everything was perfect but if you want to. E pampered this is the place. The custom omelets and awesome buffets and a pool with seats in the end with a bar couldn't be better. The Italian restaurant was exquisite.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2013

I have been to Cancun before to hotels more modern and everything, that look nicer however the entertainment team is way better in this hotel! The best entertainment team of the area is in this hotel. They take care of their hosts in an excellent way and do more than what the job requieres. Joohny and the rest of the team are great!

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 25, 2013 via mobile

I've been to Cancun many of times, and this was my first time to the Park Royal.

The whole resort was extremely clean, everybody was very friendly especially the event staff, Jose and Elisabeth, Mario was a great bartender at the upper pool...

The food was actually outstanding for a all inclusive resort.

Will definitely be going back to this resort in the near future.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2013

My boyfriend and I went to this resort oct 28-nov 7. We had a great time but keep a few things in mind. We didn't love the buffet food and had to take a bus to Walmart to get Kyle some pants because we didn't know about the dress code in the a la carte restaurant. Men need long pants and closed toe shoes. Women can pretty much wear anything except shorts.
There is no wifi in the resort unless you are right in the lobby. I don't suggest you to buy a wifi card. It was 200 pesos for 24hrs and only worked when I was right next to the lobby comp. however we did buy min on the lobby comp for 35min for 5$usd and it was fast to log on and check whatever you needed to. By the end of 11 days we had a few min left.

The entertainment staff (mostly Manuel and Elizabeth) were fantastic!!! Unfortunately Manuel quit while we were still there due to mis treatment by his boss whom we also found to be arrogant and kind of rude. Hopefully they hire a few more lively people like Manuel!

Overall everything was great. Tip and ask for premium liquor!!

We would stay here again!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
#50 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you’ll find it here ... more   less 
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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