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“Great Hotel, Great Service!” 5 of 5 stars
Review of CasaMagna Marriott Cancun

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CasaMagna Marriott Cancun
4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #25 of 177 Hotels in Cancun
Castle Rock, CO
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
54 helpful votes 54 helpful votes
“Great Hotel, Great Service!”
5 of 5 stars Reviewed December 12, 2004

My husband and I stayed at the Marriott from 12/3 through 12/10 with Apple Vacations. This is the third time we have used Apple and the second time we have stayed in Cancun. This resort is very beautiful, it does live up to the 6 golden apples mark. The entry way into the hotel is very grand. The beach is quite big compared to some of the other resorts, and the pool and grounds are kept very clean. The service in and outside the hotel are top notch, someone is always there to assist with whatever you need. Check in and check out were a breeze, and they even got us in 3 hours early in an upgraded room. The room themselves are quite nice, marble floors and bathrooms with nice decks overlooking the pool and ocean. They are kept very clean each day. Restaurants on the grounds are also very good, Mikado is a Japanese place with good food, but somewhat expensive ($150 per couple). Champions is a sportsbar with American bar food ($50 per couple) with big screens TV's. I would highly recommend La Dolce Vita across the street, great atmosphere and excellent food ($100 per couple). Weather was fantastic, 90 degrees all week, with no rain. If you are comparing this hotel to JW Marriot next door, which is more expensive, it is just as nice. Happy traveling!

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2,224 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 6, 2004

My husband and I (no kids) spent 8 nights at the CasaMagna (Nov.26-Dec.4) and thought it was fantastic! We did a lot of research beforehand. We were about to choose an Ocean View room at the Gran Melia but then found an Ocean Front room at the Marriot CasaMagna (right next door) at Travelocity for nearly the same price. (We couldn't find the ocean front room option available anywhere else, not even the Marriot website or Expedia so we were a little scared we wouldn't get one...but we were not disappointed one bit!!!) Our room was very nicely appointed, the view and balcony were killer, and the maid staff was excellent. The AC worked great (when we walked through Gran Melia it was very humid---very little AC. I think if we would've stayed there we would've been uncomfortable). The beds were a little firm but totally tolerable. The down pillows were a nice touch. You are given a lock for the in-room safe at no charge. (You are charged a dollar for each local phone call so be careful!)
The hotel's beach is WONDERFUL except watch your step into the water because huge limestone rocks are hiding a few meters in. Once you pass the rocks, you're in heaven! The JW Marriot next door didn't seem to have too many rocks in the shallow area of their beach so that may be a better bet if you're worried about your kids. The JW pool is also quite nice especially if it's 10 o'clock pm and no one is around! Besides that, I would not choose the JW over the CasaMagna. I didn't see a room of course but just by the looks of the hallways, I was much more impressed with the CasaMagna. The sand is gorgeous and well groomed. There are an ample number of chairs and thatched umbrella huts.
I've heard lots of people complain about the prices in Cancun but we found it to be reasonable for a resort area (and no we are not upper crust :). You have to expect high prices for drinks on the beach--all other services and prices were what you would normally pay for in your home town of equal quality and service. Some tips (most of which have already been discussed on this site) for saving money: definetely invest in Brant's Cancun "e-card" for 2-for-1 meals (purchased on-line) and visit Wal-mart the first day (get drinks, a cooler, snorkel gear, etc.). Go to Isla Plaza's Come n' Eat if you want to take a break from higher restaurant bills. Also, Mercado 28 (downtown Cancun local vendor market) offers an outdoor, authentic Mexican dining experience that was really inexpensive. (The vendors inside the market are a lot less "pushy" than the vendors on the outside.)
Regarding the discount e-card, my husband was a little weary at first when we got a universal message from Brant saying the card will most likely be misplaced by the hotel (it was to be delivered the day of our arrival at the hotel). The hotel did infact misplace the card but I simply called Brant's local number and told them and by the time we got back to our hotel room a few hours later it was delivered to our room, sitting on our bed! We figured we saved $100 (minus $15 for the card) between the two of us for meals at Mango Tango, twice at La Capilla for dinner, once at La capilla for the breakfast buffet (not 2-for-1 buffet but they knock off about $6 USD which they didn't have to do at all), Come n' Eat, Carlos n' Charlies, and saved $30 off the Open Bar at the night club Coco Bongo (but that included some bargaining on my husband's part). The staff at La Capilla was excellent. The night manager, Israel, took extra special care of us. We never got any flack for using the card.
You do not need a car to get around Cancun (unless you wanted to skip the tour buses and travel down to Chichen Itza or Cozumel yourself). The Cancun buses, although occasionally hair-raising (hold on!!), are only 6.5 pesos p/p, come by nearly every minute and take you wherever you need to go. The time we went to Walmart we took the "R-1" bus that goes practically everywhere including deep into Cancun city. I guess we missed the drop-off because pretty soon we were in the outskirts of town where locals are quite poverty sticken. A very sweet local asked us if we needed help and he showed us the way to a connecting bus. The local people are soooo wonderful. At no time while I was there did I ever feel afraid (and we walked through some pretty seedy areas.)
No time share people to bother you at the CasaMagna hotel. As soon as we walked into the Gran Melia however, we were approached by a time share person (a simple "no thank you" though is all you need :) I heard this was also true about the Hyatt Cancun Caribe.
The location of the hotel is ideal though I would not want to be much further south than our hotel. Most tour bus hubs, night-life, restaurants, and malls are up north.
I splurged and had a massage at the hotel----very good service!
Oh, the only thing I would say as a minor con for CasaMagna is our reserved hotel transportation never arrived at the airport. We waited quite a while and no one came. Meanwhile we were being swarmed by everyone wanting to give us transportation. We finally gave in and took a shuttle (we were kindof packed in like sardines but luckily we were the 2nd folks to be dropped off.) We realized later that the price for the shuttle ($9 each) was the same price for a taxi...so for most families, a taxi is a better choice (or for families of 3 or more the e-card has a good deal on a private shuttle).
We did Chichen Itza, X-Caret, and Isla Mujeres tours. We got a good price for the tours through some info we obtained from a map we bought on-line that has some AWESOME insider info ("Can-Do Cancun Map and Travel Guide"). We did not do a time-share.
So, a great vacation for a good price in a beautiful place with awesome people!

Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 2, 2004

We stayed at this hotel November 24-29 and absolutely loved it. The service at this hotel is excellent, everyone from the manager to the housekeeping staff to the porters to everyone in the restaurants. They go out of their way to make your stay better. We had an ocean front room, and the view was absolutely gorgeous. I would highly recommend an oceanfront room. You can lie on your bed and look out the window and feel you're right above the ocean. It was very relaxing just sitting around the balcony reading, with the ocean right there in front of you.

The beach is not calm smooth water; there are a lot of waves so be prepared. I love absolutely calm water, but I enjoyed the waves a lot on the days they weren't rough. A couple days it was windy (warm wind, not cold), and the wind really caused the surf to pick up and the waves were vicious on those days. Also, there are rocks mixed in with the sand until you get about 10-15 feet from shore. When the surf was rough, the waves would pick you up and just throw you into the rocks. Ouch. If you absolutely have to have totally calm water, then any of the hotels on this side of Cancun are not for you.

We had the breakfast buffet every morning; they have an omelette station and all the other typical breakfast fare, along with a variety of Mexican dishes (like quesadillas, etc.) too. Service there was also great. We ate at La Capilla Steakhouse in the hotel (which incidentally is where they have the breakfast buffet in the mornings) for dinner one night. They have a mixed grill plate where you can try a variety of steaks, which was excellent. Servings of mashed potatoes are unusually small for the price. But again, service was great.

We also got a parasailing tour from the Aquaworld rep on site by the pool. It was great! Again, highly recommend it to anyone. The view is amazing; try to go on a clear sunny day. If you are interested in going on tours, there is a room full of representatives from different tour companies on the first floor of the hotel near the health club, though they're not all there at once. The Aquaworld reps (outside by the pool where you get towels) also offer a number of tours and tour packages, but they are all water-related. But their package deals sounded pretty good. We bought a tour from one of the reps inside because we wanted to go on ATVs--it was an ATV/speedboat tour. It was supposed to be 45 minutes of each but ended up being about 1.5 hours of ATV and 45 minutes of speedboat. It was a great activity and I would highly recommend it.

Hot tub temperature was comfortable; you could sit in it for hours without having to get out. The pool is huge and very relaxing. The souvenirs in the hotel gift shop are reasonably priced (you will realize this once you get out and look at the markets, which are pretty much a waste of time).

Other things we recommend: go to Faro's for dinner; it's a seafood place walking distance from the hotel on the lagoon side; it was excellent. Buy an Entertainment Plus Card (also known as the E-card) before going to Cancun; you can buy it on the web and they will deliver it to your hotel. You get a lot of buy-one get-one-free dinners out of it (we were able to use it at both La Capilla Steakhouse and Faro's and a couple other places we went). For a quick bite of Mexican food, try Come and Eat at La Isla Shopping Center. Avoid the little places selling Mexican food in the street across from the Forum Shopping Center (where Hard Rock Cafe and Congo Bongo are); they seem to have a tendency to cause food poisoning and/or diarrhea. You will see American families eating there and think the food is fine, but it's not always okay.

The only negatives about the hotel: do not try the chocolate chip cookie in the cafe; it's just gross. It doesn't taste anything like a regular chocolate chip cookie. Also, a lot of people would just leave towels on beach chairs and never come back. I thought this was inconsiderate.

  • Stayed November 2004
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 30, 2004

We had read extensively reviews on hotels in Cancun before deciding on the CasaMagna, and we weren't disappointed. We got a great rate through my sister in law's travel agent b/c she owns Mariott Time Shares elsewhere. We had a great room on the 1st floor...at first I didn't like this, but as it turned out it was better for access to the beach and pool (no wasting valuable time in elevators or on stairs), and it is well setback from the pool so noise is not a factor. It was garden view, but about two steps out there was an ocean view. We didn't really care about an ocean view, as we could look at it all day from our lounge chair, and we could hear it just fine in the dark. We were expecting the high prices for drink and food and did purchase something beachside every day, but also brought our own that we got from Wal-Mart (didn't seem to be a big deal), and we got the Entertainment Card from Brandt and used it frequently and saved beaucoup $. By the way, each person can take 3 liters of licquor into Mexico. We liked all the restaurants, and usually ate at La Isla for lunch (no Ecard accepted)....or at the beachside restaurant (same menu). We ordered pizza from room service one night and that was good. We also at at Faro's, the Mikado, Cafe Salsa (at JW Mariott, which, by the way, seemed stuffier than CasaMagna and we liked pool/beach better at Casa Magna) Champions and expecially liked Margaritas at the new mall...the margaritas are killers for a lightweight like me, but my husband had no problem...the guacamole was awesome...as were the singing ladies. We were just happy to be celebrating our 10 yr. anniversary w/out kids and thought everything was great at this hotel. We weren't impressed w/Market 28 in Cancun city...so unless you are a real bargoner and like people hassling you, don't bother, you can get just as good deals from the guys (and ladies) walking up and down the beach. Someday we plan to take the kids back, and will either stay here again or at the Grand Melia next door (all inclusive - w/kids that may be way to go). One thing we learned, don't try to do Tulum and Xel-Ha the same day....unless you just want a short visit to each...and if you are taking kids under 12...skip Tulum and do Xel-Ha or Xcaret all day....otherwise too much go-go and not enough smell the roses. Have fun.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
decatur, IN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2004

My husband and I have three children ages 11,8 and 7 and we all loved this hotel and Cancun. We stayed here the week of Thanksgiving. Our kids thought the beach was the best part. The waves were great! We bought all our snacks and drinks at Walmart. The breakfast buffet was very good. We had this included in our apple package. We ate at Champions and it was very good too. We bought a 2 for 1 card and used it almost every night. We would really like to go back to Cancun and we would stay at the casa magna again. We checked out several other resorts while we were there, but we did not find one that we liked better.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winona, MN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2004

Our stay at the Casa Magna, Nov. 7-13, was fantastic!!! Beautiful, spotless hotel with great archways and chandoliers in the lobby areas. The service was topnotch, especially Rita and Rudolpho in the lobby bar and Victor(the taller man) and Enrique for the wonderful breakfast buffet every day and in La Capilla steakhouse. The pool area was so nice and clean with a great swimup bar and nice pool level bar and grill. The beach area was very very special, with its own bar at sand level and service to you on the beach. Housekeeping was outstanding, especially Esperanza, who kept our room so very clean and restocked every day. The Chief Concierge, Adriana Diaz, was so quick to respond to our every need or question in such a friendly and helpful way. We expected the higher prices at the hotel, and we bought things off sight(walmart and other liquor stores) when we needed to. This was truly a quiet, but stunning, place to come back to after being down in the market and party areas by the convention center. We do not recommend the glass bottom boat trip to see the coral reef and fish,etc. It was not a comfortable ride at all and many people were queazy. My final word on the Casa Magna is that I would go back again in a heartbeat, it was a superb resort and one of best maintained properties that I have ever stayed at.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, PA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 22, 2004

Our family had stayed at the Hilton in 2002, and were assured by our travel agent that the Marriott Casamagna was just as good of a hotel. Unfortunately, we were very disappointed. We checked in the the Marriott Casamagna on Wednesday, Nov. 17 following a pleasant 4 day stay in warm, friendly Playa Del Carmen. The stark contrast was immediately apparent upon check-in, when the robot-like front desk clerk informed us that it would be an hour wait to get into our room. We had called that morning and requested a 2pm check in time, which was ignored. So, off to the beach to relax until our room was ready. Now, the second rude awakening happened - we went to order drinks, and found that beer was $4 plus tip, a can of soda was $3, and a frozen margarita was $9! I don't mind paying a little more on vacation, but this was outrageous, especially since we had our teenaged son along.

Our room was nice, but we were on the third floor, "Garden View" with a direct view of the roof of the steak house and all of it's chimneys, vents, etc. If you looked to the right or left, you could see the lagoon. So much for the garden. No coffee-maker in the room, but you could pay a 600% markup for items out of the wet bar. We went down to the sports bar, Champions, which had a limited menu but good food and service.

The second day there, we noticed horrible paint fumes in the hallway outside, which in turn filtered into our room. They were painting the ocean-view rooms on the other side. I had to call the manager to ask that something be done about it.

I came down with a bug the third day there, and couldn't leave the room for dinner. Hoping to get something I could keep down, I ordered a baked potato and crackers from room service. An hour later, a very large, mushy, partially black-inside inedible $7 baked potato was delivered to the room. No crackers.

If you are willing to trade value for beauty, and money is no object to you, then you'll be happy at this hotel. I found it to be sorely lacking for a 5-star accommodation, and missing a lot of the small "touches" that make for an enjoyable stay. For a better beach, warmer, friendlier customer service, and a much better view, stay at the Hilton instead.

  • Stayed November 2004
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cancun
#17 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#20 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#24 On the Beach Hotel in Cancun
#24 Luxury Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
Number of rooms: 450
Official Description (provided by the hotel):
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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