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“Quality Service at the Marriot” 5 of 5 stars
Review of CasaMagna Marriott Cancun

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CasaMagna Marriott Cancun
4.0 of 5 Resort   |   Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico   |  
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Hotel amenities
Special Offer
40% Ocean + Breakfast
Ranked #25 of 179 Hotels in Cancun
Certificate of Excellence 2014
Ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
“Quality Service at the Marriot”
5 of 5 stars Reviewed February 19, 2013

Recently travelled in Jan 2013 as a couple. We loved the resort, my boyfriend who is very picky about food, service, rooms etc couldnt say enough good things about this place. We decided to choose the "escape inclusive" aka all-inclusive and thought it was well worth it. I advise you to consider doing this option as all meals, buffet for breakfast and sit down lunch and dinner also room service was included as well as all drinks including tequilla and other liqours. It averaged about 100 dollars extra per person but when you add up breakfast (25 dollars) drinks 10-15 dollars each and dinner at least 100-150 per couple it was worth it. Plus we had some meals sent to the room and ate on our patio which was wonderful. All tips are included, it even states on the bill, just make sure you get a bill each time you sign as we forgot once and they chased us down haha. People are great. Huge, clean, accomodating resort. We had a problem with our room type fault by the travel compancy not them, and they upgraded us in compensation for our inconvience. Other hotels near by didnt look nearly as nice, next door at JW marriot looked ok, Hard Rock looked nice. The other side oasis and beyond looked like a spring breaker party area. Marriot and other side toward JW marriot more quiet and mature crowd. Excursions are expensive here and are limited, try to book elsewhere.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,452 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (559)
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Brighton
Top Contributor
105 reviews 105 reviews
24 hotel reviews
Reviews in 58 cities Reviews in 58 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed February 16, 2013

Wow, that is the noise you make when you first enter this hotel. I think you will struggle to match the public areas of this hotel anywhere else in the World. The foyer has huge height ceilings and marble everywhere.
I have stayed at this hotel 3 times now and it has matched my expectations and beyond every time. The rooms have always had fantastic views down the beach, been extremely clean and the staff have always been very friendly.
It also worth making a point about the fabulous breakfasts at this place, tremendous, sushi, tortillas, burritos, egg station, bacon, pancakes, sausages, pastries, fresh juice, fruit etc etc. You name it and it is probably in the Breakfast Buffet. I love Dim Sum and they have Dim Sun :-)

My only gripe with this hotel would be that the lifts are so slow and the wifi occasionally dropped for a few hours on my visit. All rooms also lack coffee making facilities and this may be because this is sold downstairs in the lobby.

Overall though a great location along the beach strip and a truly breathtaking hotel. This is no shrinking violet, this place is full on luxury in the public areas. The rooms have great views and are really nice but aren't quite at the 5 star standard the rest of this hotel promises.

When I return to Cancun I will be more than happy to stay at this hotel again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 15, 2013

We stayed at the Casamagna at the end of Jan/beginning of Feb. Our only complaint was the weather, but we hardly think that is Marriott's fault. :) I had stayed there years ago and it has held up well. We liked the pool and got an upgrade to an oceanfront suite for $50, which was great! We didn't eat at the hotel once because we have some favorites in and around town. Fred's across the street is awesome, but pricey. Also, for our money, any of the taco stands and in particular, the Surfin Buritto, are the perfect meal when in Cancun. Also, if you find the drinks too pricey, the 7-11 across the street sells foam coolers for $5 and 6 packs of beer for about the same. You can drink all day for less than $10 apiece. The staff here is really nice and helpful as well. Thanks for the great stay!

Room Tip: The upgraded rooms are affordable - but ask which floor they are putting you on first. Higher is be...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 15, 2013

The hotel is very beautiful. The common areas have large ceilings, chandeliers and marble. The rooms themselves are a bit outdated, i.e. furniture, old tile, etc, however the view and location is very beautiful you don't want to spend any time in your room!

The service is top notch! No complaints. Even at the pool, the service was very quick and the staff was very friendly! I was very impressed. The ocean/beach is beautiful and clean. The property is also very clean and well-maintained.

The restaurants and room service are also excellent. There are many different choices of restaurants: Tai food, sushi/asian, american sports bar and steak house. All of the food was very good but pretty expensive. There is definitely something for everyone here!

The spa was very nice, however the massage was a bit on the light side. I have definitely had better but nonetheless it was relaxing.

Room Tip: Ocean front! The only bad part was the room was a tad noisy due to the air conditioning going on and...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, Arizona
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 14, 2013

We hosted a party of 32 for 4 days back in July of 2011, and looking back, all my wife and I had to do was pay the bill and drink the ice cold Coronas they kept on handing us. Seriously, these folks did EVERYTHING for us.... Frank, the sales office, and the staff on the ground delivered on everything that they promised (airport shuttles, beautiful rooms, ocean front bridal suite, hair, makeup, flowers, food, liquor, music, etc.). Start with a casual gathering at Champs, have your breakfasts at the La Capilla buffet, and check out the J.W. for wonderful and laid back lunches. Tell the CasaMagna to throw you a rehearsal dinner right on the beach and be prepared to be blown away. And without question hold your wedding ceremony under the gazebo that looks out over some of the most spectacular turquoise water you could ever see. This is a first class facility with a top-notch staff that knows what to do, when to do it, and how to do it. I would recommend without hesitation the Marriott CasaMagna Resort to anyone contemplating a destination wedding. You and your guests will never forget it!

Room Tip: High floor, facing the pool and the ocean.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 14, 2013

A friend and I stayed here in late January for 2 nights and we loved the hotel. We had an ocean view room with a large balcony with an interesting shape (not a typical rectangle). The common areas of the hotel were gorgeous- very spacious. The hotel restaurants were pretty pricey, but we found a very good taco (etc.) stand called the Blue Gecko Caninta a few blocks south of the hotel. This was definitely one of the nicer Marriotts that I have stayed in. My friend and I both thought it should be one category higher up on Marriott's scale.

Room Tip: We had a room facing northeast, with a view of the pool and gulf, and it was a good spot for picture...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindenhurst, Illinois
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 14, 2013

My daughters and I spent 3 days here last January. Room and hotel are great- classic Marriott. The real star was the pool and beach- wow. Not crowded and great service! Only downside of this hotel are the food/drink prices- bring the gold card!!! But have to say you do get what you pay for here. Tai restaurant was fantastic- sports bar just average. Didn't try the steakhouse- menu looked good! Would come back for the beach and pool!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CasaMagna Marriott Cancun

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cancun
#9 Spa Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
#23 Luxury Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Cancun 4*
Number of rooms: 450
Official Description (provided by the hotel):
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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