We stayed here from Dec 24-Dec 31.
I e-mailed the hotel and they set us up with Prestige Transportation. It was about the same price $15/person as the others on the internet but can be charged to your room and goes straight to the hotel.

Pros:
The room was great and so was the room service. The ocean view with balcony are beautiful! They immediately clean your room and come twice a day. The pool area and the beach area are great. They provide beach towels which is a bonus. Proximity to bus, aqua world.
This property is joined to JW Marriott which gave you more restaurants and areas to hang out.


The cons:
I had read reviews about how expensive the food was. Yes we also had sticker shock. The food costed more than New York prices.

Champions - American most affordable
Mikado - Your average hibachi/sushi restaurant
Sasi Thai - Great outdoor restaurant. Pricey $$$. The food was average
La Capilla - Had buffet breakfast 280 pesos/person ($23dollars). Expensive for everyday but if you get a package with breakfast take it! It's worth a little extra and you won't have to eat lunch.

What to do:
The bus stop is right on the street. 8 pesos. R1 - downtown; R2 - Mercado 28. Was so much fun. Take it. If we had never left the resort, we wouldn't have realized how much stuff there is to do.

La isla shopping center - Super nice outdoor mall, plenty of restaurants
Coral Negro - Souvenir shopping center
Cancun Downtown - Confusing to navigate. We ate at Labne - fantastic experience.
Mercado 28 - Be prepared to be overwhelmed by the selling! Market with all the souveniers and be prepared to bargain.

Tours:
We did the express Chichen Itza tour. Well worth it! There are plenty of tours available through the agency on site and aqua world (by pool). Ranging from $40-$200

All in all, a great experience, can't wait to go back and stay there.

Very nice hotel design and atmosphere and the price for the room was reasonable. If you plan on drinking or eating, go buy your own food and beverages though, the price of any extras is VERY expensive. Breakfast is $50 USD for two people. Two drinks on the beach was $23 USD. We looked at the menus in the restaurants and didn't even bother going because it would have cost a small fortune to even have an appetizer. Also, the internet cost was $15 USD per day, instead we went to Starbucks at the Isle shopping mall and got it for $2 for the hour that we needed it.

Nice Hotel, good location, awesome restaurantes walking distance (CRAB HOUSE AND PUERTO MADERA THE BEST!!! across street from the Hotel) SASI Tai , great, Champion, fun! (at the Hotel) pricey at this time of the year (we got here on Dec 23rd and we r leaving today, Dec 31st). Great beach, no umbrellas though - you need to go early to the beach to save a shade . the hotel doesnt provide umbrellas. We got what was suppose to be the "greatest" room with a great view to the beach and the pool, but it was very small. (my husband is platinum Elite Marriott rewards.But we had a great time. The service at the hotel and at all the restaurants around here are awesome, friendly, happy! Muchas gracias Cancun!

We had a fabulous stay in early December for 5 nights. It's a great time of year to go-very quiet, reasonable prices, no need for restaurant reservations or reserving pool/beach chairs at 7am. Upon check in, Raul at front desk offered us an upgrade to a better room-I said no, then my husband talked me into it. As a platinum member, we were going to get upgraded to an ocean front room anyway, but for $59 extra per night we got the best room in the whole hotel-Room 3022. It was a corner suite with a HUGE wrap around balcony-facing the ocean and the pool, separate living room. Worth every penny. They sent up a mini fridge to us for no charge, since the fridge in the room is filled with minibar items. Mentioned we were there for our anniversary and they sent up a bottle of champagne and we came back to our room after dinner the first night to rose petals scattered around our room and bed, including a bubble bath.

Internet was very spotty by pool, which was somewhat of a bummer, but minor overall. Happy hour in lobby bar, but not at swim up bar-2 for 1 drinks from 4-6pm. Pool area was very relaxing, but got a little boring for us at times-personal choice. No worries, we just would get up and walk the beach to entertain ourselves. Two doors down is the new Hard Rock Hotel(next to JW)-definitely had more guests there and more energetic atmosphere. At times, we were jealous of it when we walked by on the beach, but it just depends on what kind of stay you are looking for. We still loved the Marriott. Ocean water was rough during our stay so did not swim in ocean except during our snorkle excurion-took jungle tour. It was fun to drive our own boats, but snorkling was poor compared to other places in Caribbean we have visited.

Opt for a package at hotel that includes breakfast, because it would be $24 per person otherwise. We had a large breakfast each day, so we usually skipped lunch and instead shared an app by the pool in the afternoon. Drink and food service on the beach as well. Plenty of palapas. Small, but nice clean gym. Italian restaurant next door at JW was AMAZING! Also ate at sushi restaurant at Marriott-it was okay. Only had a few rolls, which were good, but way way too spicy-could not eat one of them. Even my husband who is obsessed with hot sauce thought it was too spicy. Entire hotel staff went above and beyond. Went across the street for sunset on lagoon side-beautiful!

Recommend going across the street to pick up some snacks and drinks-several places to choose from for booze, food, etc. Also a few restaurants - only had apps, so can't speak to how good they are, but were fine for our needs.

Bus picks up in front of hotel-took to shopping area one day-very easy, safe and cheap. Always had taxis waiting for you at hotel too. Arranged pick up at airport prior to arrival-direct drop off at hotel, no other stops and charged it to our room. Took taxi back to airport when we left.

Would highly recommend this hotel to couples, families, but not for those looking for crazy Cancun spring break experience. If you can, try to get room 3022-it was worth the extra $ and truly made our stay memorable. We loved spending time on the balcony in the late day, getting the last of the sun after the pool area was shady, having our own happy hour-perfection!!