We are Marriott Platinum and expect a lot from upscale Marriott properties -- we were very pleased with the JW Cancun. All staff members were very pleasant and courteous. A room maintenance issue was solved within 10 min of my call. Housekeeping essentially comes twice a day. The evening turndown service is more like a normal daily service. It is especially nice to come back to a "fresh" room after dinner. The Club91 staff is OUTSTANDING. Virdiana, Martha, Roxana, Adriana and all other Club 91 personnel display just the right mix of courtesy, service, personality, and humor. We were always pleasantly greeted by name on each Club91 visit. The Spa was great for relaxation and exercise. Upper level spa access is included in Club91. The outdoor services staff were also very helpful. The transportation inbound from Prestiege was the only irritant in our stay. We read several reviews about noise from the adjacent Hard Rock but never had a problem. Strongly recommend this hotel.
- Official Description (provided by the hotel):
- Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more less
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- Also Known As:
- Jw Marriott Cancun Hotel Cancun
- Jw Marriott Cancun Resort
- Cancun Marriott