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“JW Was Great!” 5 of 5 stars
Review of JW Marriott Cancun Resort and Spa

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JW Marriott Cancun Resort and Spa
4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #18 of 174 Hotels in Cancun
Bowmanville, Canada
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 17 cities Reviews in 17 cities
239 helpful votes 239 helpful votes
“JW Was Great!”
5 of 5 stars Reviewed February 12, 2013

My wife and I stayed one night at the JW in February.

Check-in

Great! Room was ready at 10:30 am!

Room

Awesome! Quite large with a great view. Lots of storage and very comfortable. Very quiet. At times I didn't think there was anyone else staying on our floor!

Pool

The indoor pool and hot tub was awesome! Loved the giant hot tub! The outdoor pool was quite nice too. Free form and heated.

Gym

Nicely equiped and not too busy! Great for a workout.


Buffet Breakfast

It was included with out room and we LOVED it! The choices and selection they had was both very interesting and good! Food was delish!

Service

Everyone we encountered at the hotel was great! Attention to detail was everywhere. Security was tighter then at other property's.

We will definitely stay here again! I wish I could add more but we only stayed for one night.

Room Tip: Oceanfront room was great!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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English first
Albany, NY
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2013

My husband and I stayed for three nights in February 2012. The service was top-notch. The rooms were clean and comfortable. The pillows were way too soft, and after a tough night, the hotel staff was happy to drop off two firmer ones. The food – excellent. The beach was perfect- fine, white sand; the water was an aquamarine and warm like bath water; the waves were just right for riding, and not too strong to wipe you out. We had no problem finding seats/table with umbrella at the beach, and we did not have to get up early to do so during this busy school winter break. We enjoyed the beach service and the restaurant (BeachWalk) that had a salad with eggplant and asparagus that was to die for.
The thing that was lacking was the nightlife. My husband only had silver status at the time of our stay, and the top-floor club was not mentioned to us as an option. The main dining lounge had a singer performing "Flashdance" and Mariah Carey's "Hero" to give you a clue. The place was empty. We were weary about exporing Mexico and wanted to stay at the Marriott's for safety's sake, and were disappointed with the lack of anything to do. We were surprised that they don't have entertainment or even a bar open outdoors by the beach. The outdoors is minimally lit, and it doesn't feel safe in the evening.
Also, we were surprised that you can walk right through the side doors of the side by side Marriott's in the evening, with no security guard.
The other, more scary, experience was the Marriott transportation from the hotel back to the airport. We just missed a major collission. The driver was in such a rush, he started taking off with the back door still opened. Thank God our luggage didn't fall out. We yelled to him to close it; then he continued to drive wildly to the airport, changing lanes abruptly, JUST missing a truck in front of him.
The best part of the JW Marriott was the hotel service, the cleanliness, the beach/water, the food...I would do it again in a heartbeat. But I wouldn't go here with my kids - they'd be bored to tears other than riding the waves.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review, February 19, 2013
Thank you for you review. Even if our guests may not notice them, we have security cameras in our public areas that are monitored 24 hours a day. We sincerely apologize for the experience with the transportation service provider. We have made sure this situation will not happen again in the future.
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Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2013

My first time in Cancun was wonderful and I would definitely go back for another relaxing weekend on the beach. The JW Marriott was a beautiful resort with plenty of pool space and beach! The staff went above and beyond to bring you any and everything you needed. Food was EXCELLENT! Rooms were clean and spacious. I would definitely reccommend this to anyone looking for a peaceful and relaxing vacation by the sea. I also received a facial in the spa while here and it was amazing. We did some dinner's off the resort-"Harry's" was the BEST! Catamaran sail through Albaros Tours....their staff was fun and the day excursion was a blast!

Room Tip: the higher the floor the better!
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2013

Very nice experience from Jan 3 - Jan 11 2013, service personnel were very nice but the resort had some issues. We upgraded to a better view right below the all inclusive 14th floor. Unfortunately the sound directly above us was consistently interrupting our tranquility with chairs and foot noise. The hot tubs both inside and out were not the typical temp you would expect but much cooler. Could not find a HOT hot tub to save my life. Service at the pool was fantastic but front desk service seemed very slow. Overall...very good.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review, February 19, 2013
We appreciate your review. We have forwarded your comments to the appropriate Department Heads to make sure that a pleasant temperature is consistently kept at all times in our hot tubs and that our Club 91, located on the highest floor, does not interrupt the tranquility of the below floors.
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Hollywood, Florida
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 10, 2013

Overall the JW is a nice property and you get the feel of a 5 diamond when you walk in. We arranged transportation form the airport and it was on time and quick. Nice driver...advise this as the way to go. When checking in the front desk was somewhat cordial but didn't get the warm fuzzy as I have with the Ritz. The bellman on the other hand was great. Showed us around the hotel on the way to our suite. Once there made sure the room was satisfactory and it was. Great suite with large wrap around deck area right on the ocean. The temperature of the room and cleanliness while there was excellent. We would leave a note with a request and when we came back it was done.

One area that was below standards were the restaurants at both the JW and Marriott. We ate in the Sedona Grill, Japanese, Thai and Champions. We should have eaten off property...it was that unsatisfying. My wife ordered a dish with lobster at the Sedona Grill and sent it back twice as it was well over cooked and rubbery. At the Japanese restaurant the food was overcooked. I had filet and it was cooked well done and the vegetables were well overcooked. Needless to say this was a real bummer and all we anticipated was staying property- no buses, taxus- just great service and good. Well the food let us down but the service did not. In spite of the food the knowledge care and attention we received from the staff was excellent Whoever is in charge of training the service staff at this hotel is very good.

The adult poolis great. It's peaceful with no loud music and great service. Drinks are pricy but view and service offset the premium.We were there at the end of the January and the heated pool was warm enough to swim.

End of the story- great property, beautiful ocean, friendly and exceptional service, bad food

Room Tip: What ever you do get ocean front room. The ocean is beautiful
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review, February 12, 2013
Thank you very much for posting your review. Our Chefs work hard to please the personal taste of each of our guests; we regret that your experience at our restaurants was not up to your expectations. Your comments have been shared with our Executive Chef for future improvements. We are glad you enjoyed your room and the rest of our facilities and service.
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Colorado
Top Contributor
69 reviews 69 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed February 9, 2013

This was our second January visit and we were really pleased both times.

The biggest standout for us was the employees. They smile and greet you in a very genuine way. We feel there is a very friendly, welcoming, service oriented vibe you get from the employees. One morning we were going out for a walk and I was eating a banana in the lobby while I waited for my husband to ask a question at the front desk. As soon as I finished, a manager quickly came to take it from me and dispose of it. Attention to detail is very obvious at this property. Employees are everywhere cleaning, painting, scrubbing, etc..

Two differences I noticed from our trip a year ago. The first is that the pool is heated to a higher temperature. It was great! We were able to go in the pool after dark and still feel very comfortable. The second is that there is now a Hard Rock Hotel to the north of the JW. It's definitely a different crowd and vibe than at the JW. Strobe lights at night, Barney music from a children's activity and "Achy Breaky Heart" being sung live in a Spanish accent. We couldn't hear it if we closed our balcony door, but it definitely detracts from the peaceful vibe at the Marriott. Ask for a south facing room if this sounds unappealing to you.

We opted for Club 91. For us it was a great value. If you want to get out and try lots of restaurants, are a picky eater, or enjoy huge portions it's probably not for you.

Don't come here looking for lots of kids' activities. There definitely are children here, but they are entertained by their parents rather than organized kid activities.

Definitely try Savio's Bistro by La Dolce Vita across the street from the Casa Magna. We were able to make reservations on OpenTable.com and had some great seafood. The place looks like nothing from the outside but it has a beautiful outdoor, lagoon view, dining area with super food and service.

Drinks are expensive as they are at most resorts. At the pool bar we paid about $26 for two specialty drinks. Use caution.

Pool area and beach are both fabulous. Don't miss the beautiful indoor pool as well. Don't be afraid to use the bus either. It's $1 or even less if you use pesos. There are more tourists on the bus than locals and the drivers are friendly.

We'll be back. This property is wonderful.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California, USA
Top Contributor
521 reviews 521 reviews
109 hotel reviews
Reviews in 133 cities Reviews in 133 cities
215 helpful votes 215 helpful votes
5 of 5 stars Reviewed February 4, 2013

make sure you get a room away from the "All Inclusive resort" to the left
(on the right is another Marriott CASAMAGNA) the all inclusive can be very noisy with music and people.
we even could hear it from the Casamagna Mariott!
Lovely heaated pool (84F) and several hot jacuzzi's. (we also stayed at the Westin at the end of the hoteleria zone and everything was very cold there!)
Great restaurants, a McDonalds across the street and a hidden restaurant at the water walk through the 7 eleven type store) Moscitos! MeuterMedia

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cancun
#12 Spa Hotel in Cancun
#17 Luxury Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

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