Very nice experience from Jan 3 - Jan 11 2013, service personnel were very nice but the resort had some issues. We upgraded to a better view right below the all inclusive 14th floor. Unfortunately the sound directly above us was consistently interrupting our tranquility with chairs and foot noise. The hot tubs both inside and out were not the typical temp you would expect but much cooler. Could not find a HOT hot tub to save my life. Service at the pool was fantastic but front desk service seemed very slow. Overall...very good.