Overall the JW is a nice property and you get the feel of a 5 diamond when you walk in. We arranged transportation form the airport and it was on time and quick. Nice driver...advise this as the way to go. When checking in the front desk was somewhat cordial but didn't get the warm fuzzy as I have with the Ritz. The bellman on the other hand was great. Showed us around the hotel on the way to our suite. Once there made sure the room was satisfactory and it was. Great suite with large wrap around deck area right on the ocean. The temperature of the room and cleanliness while there was excellent. We would leave a note with a request and when we came back it was done.

One area that was below standards were the restaurants at both the JW and Marriott. We ate in the Sedona Grill, Japanese, Thai and Champions. We should have eaten off property...it was that unsatisfying. My wife ordered a dish with lobster at the Sedona Grill and sent it back twice as it was well over cooked and rubbery. At the Japanese restaurant the food was overcooked. I had filet and it was cooked well done and the vegetables were well overcooked. Needless to say this was a real bummer and all we anticipated was staying property- no buses, taxus- just great service and good. Well the food let us down but the service did not. In spite of the food the knowledge care and attention we received from the staff was excellent Whoever is in charge of training the service staff at this hotel is very good.

The adult poolis great. It's peaceful with no loud music and great service. Drinks are pricy but view and service offset the premium.We were there at the end of the January and the heated pool was warm enough to swim.

End of the story- great property, beautiful ocean, friendly and exceptional service, bad food

This was our second January visit and we were really pleased both times.

The biggest standout for us was the employees. They smile and greet you in a very genuine way. We feel there is a very friendly, welcoming, service oriented vibe you get from the employees. One morning we were going out for a walk and I was eating a banana in the lobby while I waited for my husband to ask a question at the front desk. As soon as I finished, a manager quickly came to take it from me and dispose of it. Attention to detail is very obvious at this property. Employees are everywhere cleaning, painting, scrubbing, etc..

Two differences I noticed from our trip a year ago. The first is that the pool is heated to a higher temperature. It was great! We were able to go in the pool after dark and still feel very comfortable. The second is that there is now a Hard Rock Hotel to the north of the JW. It's definitely a different crowd and vibe than at the JW. Strobe lights at night, Barney music from a children's activity and "Achy Breaky Heart" being sung live in a Spanish accent. We couldn't hear it if we closed our balcony door, but it definitely detracts from the peaceful vibe at the Marriott. Ask for a south facing room if this sounds unappealing to you.

We opted for Club 91. For us it was a great value. If you want to get out and try lots of restaurants, are a picky eater, or enjoy huge portions it's probably not for you.

Don't come here looking for lots of kids' activities. There definitely are children here, but they are entertained by their parents rather than organized kid activities.

Definitely try Savio's Bistro by La Dolce Vita across the street from the Casa Magna. We were able to make reservations on OpenTable.com and had some great seafood. The place looks like nothing from the outside but it has a beautiful outdoor, lagoon view, dining area with super food and service.

Drinks are expensive as they are at most resorts. At the pool bar we paid about $26 for two specialty drinks. Use caution.

Pool area and beach are both fabulous. Don't miss the beautiful indoor pool as well. Don't be afraid to use the bus either. It's $1 or even less if you use pesos. There are more tourists on the bus than locals and the drivers are friendly.

We'll be back. This property is wonderful.

make sure you get a room away from the "All Inclusive resort" to the left
(on the right is another Marriott CASAMAGNA) the all inclusive can be very noisy with music and people.
we even could hear it from the Casamagna Mariott!
Lovely heaated pool (84F) and several hot jacuzzi's. (we also stayed at the Westin at the end of the hoteleria zone and everything was very cold there!)
Great restaurants, a McDonalds across the street and a hidden restaurant at the water walk through the 7 eleven type store) Moscitos! MeuterMedia

The J.W. Marriott surprised us with its top notch service, competent concierge team, and seemingly relentless desire to please. As an Platinum Elite member of the Marriott Rewards program, my partner and I have traveled to many places across the globe, staying at some of the best Marriott branded properties. We have been to several cities and properties in Mexico but not Cancun. We were pleasantly surprised at the quality of the JW Marriott Cancun. The staff were impressively knowledgable and eager to share what they know about the area.

Club 91 is an absolute bargain and a must-do. The quality of the food amazed us. Our first two days of our seven night vacation was less than stellar with resort restaurant prices not worthy of the quality of the food in two of the restaurants we tried in Cancun. We decided to join Club 91 on day three, for US $125 daily per room, my partner and I moved to a room on the top floor where we had access to breakfast, lunch, tea, dinner, open bar in the evenings and dessert, all served in the private concierge lounge on the 14th floor with amazing Caribbean Sea views and concierge staff whose every ambition seems to be to create the best experience possible. The dinner "presentations" each evening were of the seven different restaurants that are part of the Marriott resorts on Cancun. The tapas or small plate presentations gave us the opportunity to taste a variety of delicious entrees each evening. Truly amazing and delicious every morning breakfast, lunch, afternoon tea, dinner and dessert!

We will definitely return to the JW Marriott Cancun!

PS: As for feeling welcomed as a gay couple, the staff of the Marriott treated us like every other couple there. It was nice to see a few other same-sex couples among the guests too. Great job Marriott for knowing what inclusion of everyone is all about!