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“perfect stay!” 5 of 5 stars
Review of JW Marriott Cancun Resort and Spa

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JW Marriott Cancun Resort and Spa
4.5 of 5 Resort   |   Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #18 of 175 Hotels in Cancun
Astoria, NY
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“perfect stay!”
5 of 5 stars Reviewed December 12, 2012

This was my third time staying at this property, and this time, I brought along 75 of my closest friends for my wedding :)
Everything about this hotel is wonderful, but the part that had all of my guests RAVING is the service. Everyone who works here is so friendly, and all of them go above and beyond to help you. My guests are STILL talking about how great the staff was. They are also still raving about the hotel itself- the beach is beautiful, there was always lounge chairs at the pool and beach, and the property itself is gorgeous. The restaurants and bars can be a bit pricey, but the bar does have a decent happy hour, and the food was always pretty great. Overall, a terrific hotel and a terrific stay!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,033 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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English first
Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 10, 2012

Good property if you want beach and pool. Because of the building layout it blocks the sun early. But if you set yourself up on the hardrock side of the beach/pool you should be good until at least 4. Not a party hotel, unless you come with your own friends. Hardrock is right next door and it's an easy cab ride to all the hot spots. Taxi drivers are very friendly and it's very safe.

Room Tip: For quite ask for a room facing the Marriott for partying ask for a room facing the Hardrock.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 9, 2012

Have never stayed in a hotel before let alone a Marriott where u don't even have a kettle in your room. No complimentary tea or coffee. No microwave. To make things worse we bought some food from walmart and put in the mini bar fridge in our room and the house cleaning staff informed us that this was unacceptable and the fridge was only to house their 'mini bar' items . They claim that they will bring u complimentary boiling water in a jug If you ring guest services. But by the time it arrives your desire for a cuppa may have passed plus if you dont like coffee and want a cup of tea - all the jugs are permeated with a coffee taste . No complimentary wifi but if you by wifi access only very limited places it will actually work. Doesn't work at all in gym or in pool area. Very poor service in regards to gym - lots of equipment not working . Disappointing for a marriott not at a standard you would expect

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review, December 10, 2012
We appreciate you took the time to write your concerns. In fact, we don’t have coffee makers in our rooms but we do offer 24 hour Room Service and our Gift Shop is open from 6AM to 10PM. They both offer a great variety of coffee and tea, also a wide menu with ample deli options. We are sorry you experienced a bad Internet connection during your stay; your comments have been forwarded to our Systems and Spa Managers in order to make improvements in the future.
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Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 8, 2012

Stayed here with wife and kids the week leading up to Thanksgiving. It is a great property and it exceeded my expectations. We used MR points and paid cash for an upgrade to an ocean front suite. The room was great - it had a large master suite with a big living space and a small 2nd bedroom with a fold-out bed. Only complaint is we requested a refrigerator, but never got one. Other than that, the service was excellent. Pool-side service, maids, front desk, restaurant staff all great. The pool area is really nice - no crowds, no fighting for lounge chairs. The beach is beautiful. Some days the surf can get a little rough. I enjoyed it, but it's not ideal for little kids. The water is not crystal clear and calm like the Caymans or Aruba. This hotel connects to the Marriott Casa Magna next door - which also has some nice dining options and is a beautiful hotel as well (being partially converted to time shares). The food is super expensive like anywhere else in the Caribbean. There are a couple of American fast food joints two blocks away, which is nice if you have kids and don't want to eat out every night. Cancun has excellent excursion options and is very convenient to get to.

Room Tip: Even the partial ocean view rooms have a pretty good view looking northwest. Local buses into downt...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Top Contributor
80 reviews 80 reviews
73 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 6, 2012

Just what I expected and always expect of the JW properties, consitent good service and very well appointed rooms. As a platinum VIP, my room was upgraded to a Premium ocean view room that was immaculate. The hotel pool area is very nice and Gustino's was great for breakfast having a great variety of dishes in their buffet. The hotel also has complimentary valet parking and you can charge jewerly and clothing to the room using the stores that are in the hotel. It overall was a great experience!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loveland, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 6, 2012 via mobile

I stayed at the JW with my 15 month old son for 6 nights. The hotel is very clean, and the pool is perfect for little ones. The bed was just about the most comfortable thing I have ever slept on! My son got really excited for the turn down service chocolates every night. The only reason I would not recommend this hotel is if you are traveling with small children, it makes it difficult to go off property for meals, especially breakfast, and the food here is ridiculously overpriced. 280 pesos for a breakfast buffet seems insane to me. The food is great but breakfast was always at least $50 and dinner was at least $100. For 2 people and a baby! But if money is no object and you are looking for a clean and beautiful hotel then I would definitely recommend staying here! We moved to an all inclusive in Playa for 3 nights and I really missed the Marriott!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2012

My Wife and I have been to the Rivera Maya in Mexico on four separate occasions and when we began discussing this trip we decided to head north of the airport to Cancun, rather than south where we typically visit.

Our destination: the JW Marriott for five nights. Being a JW our expectations were high, especially regarding the level of service and we were not disappointed. What the JW provides and accomplishes so very well, is personalized service. From the time we checked in to Club 91, we were made to feel very welcome, at home, and more than just a guest; we felt like an extended member of the Marriott family and all the employees who worked there.

Some of the highlights of the great service were the pool and beachside wait staff who always remembered our names and favorite drinks. The Spa and wellness center, were we worked out every day on new equipment and had several massages from Juan Carlos - who by the way is the masseuse to request in my option, however, all the staff were terrific. We visited Gustino's, an Italian themed restaurant on property and ate to a live saxophonist playing in the background – highly recommend the lamb chops! Food was exceptional!

The room was great too, with a view looking over the beach and pool allowing for gorgeous sunrise views and blissful evenings sitting out on the balcony looking at the stars.

We’d definitely head back again and hope you get the opportunity to visit too!

Room Tip: Upgrade to Club 91 and get a better view room
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Cancun Resort and Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cancun
#12 Spa Hotel in Cancun
#17 Top resorts Hotel in Cancun
#17 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Cancun Resort and Spa 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

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