The property is nice enough-- rooms are decent, the pool area is nice with lots of different small groupings of chair, and food is of fair quality. There were some problems, such as lines to get a table during breakfast (inept host who didn't realize that there were multiple empty tables), often lines at the front desk (check-in felt akin to Vegas), and overall, underwhelming service.

The hotel is fine and I had an enjoyable stay, but I wouldn't expect anything special. Many of the reviews and the hotel website tout special "JW" service, but it's simply not true. It felt like a run-of-the-mill Marriott. I would not stay at this hotel again. Instead, I would return to Le Meridien which is just a few buildings down, yet a more intimate feel and much more gracious staff.

We stayed at the JW for a long January weekend. We had stayed at this property once before (in summer 2004), so we had a sense of what we would be getting.

We used points for the room and paid for the upgrade to the Club 91 level. Considering that we weren't paying for the room, the cost of the Club 91 ($100/night plus taxes) was well worth the money. The Club 91 rooms are on the top floor and have somewhat larger balconies. The rooms themselves, however, seem no different than the rooms on other floors (there was the offer of different kinds of pillows that we didn't avail ourselves of). The Club 91 lounge offers five "feedings" a day. Despite my best efforts, I never made it to more than three, but this alone saves considerable money. The early-evening meal was probably the most creative. Each day it featured a range of appetizers from one of the restaurants at the JW or the neighboring Casa Magna. Consequently, there was considerable variety. My sense is that most of the guests were using that feeding as their evening meal. Cocktails were available at this food service and the later-in-the-evening sweets/cheese feeding as part of the Club 91 service. The breakfast was certainly far more limited than the hotel's buffet, but there was certainly plenty of options and, again, variety from day to day. Club 91 also includes airport transport for stays of three days or longer. It was seamless. The staff in the Club were also very attentive and helpful. All in all, it made it possible to have a very lazy and stress free holiday weekend, which is what we were looking for on this trip.

The property is beautiful and the outdoor areas are well maintained. Unlike when we stayed in the summer, there no problem getting beach chairs under palapas. I always found the food/drink service on the beach to be very attentive. The beach itself has been built up after the hurricanes, so it's not the fine sand that Cancun is known for. This remains closer to the water; the staff have no problem with your dragging the beach chairs closer to the water.

The rooms are showing some signs of age. Certainly there was nothing seriously wrong in our room or in public areas that we saw, but I suspect that this property will need a facelift in the next few years.

My wife and I stayed for 6 nights over Christmas. I put our daughters (18,20,22 and 25) up next door at the Marriott Casa Magna. Staffs at both were terrific (especially Leonardo at the Casa Magna), as were the restaurants-everything from a sports bar to upscale Italian. Beach was very nice. Get down to the pool early to reserve good seats, they go by 7 a.m.. Rooms are excellent and almost all have an ocean view. The maid was very courteous and left the room in perfect condition. Try the Thai restaurant. Only downside is trying to cross the street during the evening.

It took me a long time to find what I was hoping would be the right hotel/resort for our long awaited 10th anniversary adults-only vacation. I have traveled and stayed in some of the most luxurious resorts and wanted this experience to be no different. Upon returning home, I am so pleased to let you know that this JW Marriott did NOT disappoint! We stayed as part of the Club91 boutique section of the resort and had a fantastic experience. The rooms were nice, the drinks and food options within the exclusive Club91 were delicious and of substantial quality, the resort grounds (including the beach and beautiful pool areas) were impeccably clean and well maintained, and the entire staff was of A+ caliber (thank you Laura and the Club91 staff!). I highly recommend this luxurious resort and will be sure to visit time and again in the future. It was perfect!!!

The only downside to our vacation is that we chose to spend the second half of our vacation at an Excellence All-inclusive resort, having never experienced this type of resort before. Next time my husband and I will not be venturing away from the JW Marriott property. There is just simply no comparison!