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“Central, comfortable and inexpensive” 4 of 5 stars
Review of ibis Cancun Centro

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ibis Cancun Centro
1.0 of 5 Hotel   |   Av Tulum y Nichupte, Cancun 77504, Mexico   |  
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Ranked #82 of 177 Hotels in Cancun
Albert Park
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
“Central, comfortable and inexpensive”
4 of 5 stars Reviewed September 15, 2013

I stayed at the Ibis for 9 days to be close to a family member who was in hospital down the road, so it wasn't exactly a vacation; nonetheless the hotel staff made sure I had everything I needed. Nothing was too much trouble, the reception staff happily translated for me when booking a tour (and then cancelling it the day after), quickly resolved an issue with my room telephone and advised on what I should pay for taxi rides. The buffet breakfast was tasty and abundant, and cost around $7 a day.

Food options are abundant. The bar is open 24/7 for light refreshments, there is a licensed pizza restaurant on the premises and a supermarket is open for extended hours. Across the road is Plaza des Americas, a shopping centre with the lot, including high end and budget retailers and the most amazing array of selections in the large food court.

You can book day tours through the hotel to Chichen Itza, Tulum and other locations on the Yucatan Peninsula. Late checkout (1pm) is standard, this may be typical of all hotels but it was nice not to have to rush on the last day.

While the Ibis is not in the actual 'hotel zone' it is a short walk to nice restaurants and the beach. Taxis are always on hand and are very reasonably priced. I would definitely recommend this hotel for travellers on a budget.

Room Tip: My room was 606, it was at the back of the hotel with a nice view of the residential area of Cancun.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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320 reviews from our community

Traveler rating
    60
    125
    94
    21
    20
See reviews for
39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
miami
1 review
5 of 5 stars Reviewed August 15, 2013

The best ubication, best service, the hotel looks like a 5 star, its 10 min to the beach, there is an excelent italian restaurant, in the same building an a supermarket, i look forward to go again soon.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 2, 2013 via mobile

Honestly , I do not know how people can give a five star review of this hotel . Ibis Cancun it is just a mediocre Hotel.

Rooms . Extremely smaller than any Ibis in Europe, lines, towels, blankets, pillows , very old and ready to be recycled . Room and overall construction very Nosy you can hear conversation of people when the open the door in the elevator

Bathroom : the door of the shower leaks water all over the floor of the bathroom

Breakfast: although. You can barely eat it, is not presentable and seems the chef worked in one of the food stands in 28st market in Cancun. cafe tastes like leftover of yesterday coffee.

Parking lot the charge you per day but still you have to pay the valet parking they have

I feel like other customers really disappointed with this hotel.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisCancunC, Gerente at ibis Cancun Centro, responded to this review, August 7, 2013
Google Translation
Estimado Daniel V.

Muchas gracias por compartir su experiencia en nuestro Hotel, sus comentarios son muy valiosos para poder generar la mejora continua que pretendemos.

Estamos tomando las medidas necesarias para mejorar la calidad de nuestras instalaciones y servicios, espero nos de la oportunidad de visitarnos de nuevo y que Usted pueda constatar estos cambios en un futuro proximo

Gracias por su preferencia,

Cordialmente

Martin Rodriguez
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Budapest, Hungary
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 22, 2013

The hotel has a good view to the lagoon, in front of a shopping mall and casino, the rooms are perfect and the food is good too. you also find good Mexican food close by.
The rooms facing the lagoon have the sun in the mornings and by night the view is spectacular!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim, Norway
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 15, 2013

This is a quite new hotel in Cancun. The price was very low and the hotel was very good value for money. Hotel is close to a shopping mall. Nice hotel staff, celan rooms. I would definitely reccomend this place!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2013

I liked the hotel, service, etc. But I was not happy that I had a problem with my stomach and the staff in the hotel could not help me. They could not help to get me a doctor to visit me at the hotel while I was very sick. I had to wait until the next morning to go to a hospital near there.
I'm wondering what could happen if I wouldn't be able to walk the next day.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merida, Mexico
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 9, 2013

True saying... you get what you pay for. The Ibis Cancun Centro Hotel is very well located for business purposes. A bit hard to find an easy way to reach a public beach in the Hotel Zone. A taxi was pretending to charge me $350.00 (about $30.00 US), even when I was willing just to be taken to a business meeting in that area.
The hotel's bed pillows are terrible. Looks like a big cotton ball, extremely worn out and difficult to lay on it. I had to "steal" an extra one from a maid's cart, because the front desk did not respond when I called after an hour waiting.
The hotel's bath towels are harsh and abrasive. Never deeply cleaned and fluffed. Hurts to dry yourself when you've been on the beach sunbathing and you got a normal sunburn.
The hotel's shower has a soap dispenser instead of a soap container if you like to travel with your own soap and shampoo. Hard to wash it off because of the water hardness.
Good hotel to spend a couple of nights and going only to rest a while and then go to sleep.
Hotel's restaurant is awful, sandwiches and burritos at "tourist prices" and low quality.
Will I ever go back? Yes... it's the best hotel in Downtown Cancun.

Room Tip: Rooms facing the east side have a wonderful far view of the lagoon and the ocean. Great view at nigh...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ibis Cancun Centro

Address: Av Tulum y Nichupte, Cancun 77504, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #82 of 177 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:1 star — ibis Cancun Centro 1*
Number of rooms: 190
Official Description (provided by the hotel):
The Ibis Cancun Centro hotel is located in the city's largest commercial and financial district, a short walk from Las Americas shopping center, just 10 minutes from the airport and 5 minutes from the crystal-clear Caribbean beaches of Cancun. The hotel offers 190 modern and comfortable rooms, the "Rendez Vous" restaurant and a bar with a 24-hour snack service. There is free Internet whether you're on business or pleasure, parking and access for people with reduced mobility. ... more   less 
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Also Known As:
Ibis Cancun Centro Hotel Cancun

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