The GR Caribe Deluxe
-The staff greeted us with a smile, they were very courteous and provided us with a very tasty "welcome drink". They then promptly refer you to concierge to inform you about the hotel and where to find everything. However, the concierge seems to be there solely to push tour deals on you in an attempt to get you to attend one of their 90 minute presentations for a time-share (We spoke to one couple who attended and they said it ended up being over 3 hrs long!). JUST SAY "NO"! In my opinion, Conceirge should be there for you, without a hidden agenda. No matter what you need from concierge, expect peddling on their part.
-We had reserved a Deluxe Ocean View Room. The first room they gave us had two double beds and was on the main floor, just off the lobby and on the main corridor. We asked to be switched to a King room and we were accomodated after a 45min wait. The room we ended up in was a nice corner room, it was well decorated and had a very nice view. The minibar was regularly stocked with soda, water and Sol mini beers. There were robes in the room, and overall, it was quite clean. Now for the bad: The bed is hard a a rock. The website says "pillow top mattress"....uh....no way. Next, there is a paper thin door adjoining the rooms. We heard everything our neighbors said and did whenever they were in their room, and although we tried to keep our noise level down, I have no doubt that they could also hear us. One night we shot straight up in bed to the sound of shattering glass (They had broken a plate). Not really the kind of rest we were looking for. Also, they had an alarm set for 6pm in their room, but were never in their room during that time. We attempted to have ANYONE shut the darn thing off for 3 days with no luck. So, we listened to an alarm each night for an hour as we got ready for dinner. After they checked out, I asked the maid to turn it off and thankfully, she did. I should also note, that there are no balconies and the overall layout of the property is terrible. Like a labrinth until you get the hang of it...
-At the risk of sounding like a food snob, I will say that the food, overall, was terrible. I actually wanted to pay to go to elsewhere to eat just to avoid the food that was included with our stay there. We had access to 6 restaurants between the two hotels there and I could only recommend 2 of them. Breakfast at the hotel was an okay experience for us. I ordered an omelet each day without cheese (It seems like literally everything comes with loads of cheese on it!). The refried beans were good and seemed to be about the only Mexican food I could find, despite being in Mexico. Truly, it was a disappointment. I was greatly looking forward to SOME authentic Mexican food and found none at this resort. I will say that they had carrots for breakfast one day that were really delicious. That combined with the omelet and beans, was about all I cared to eat. Coffee. I love coffee. And I like mine "con crema".. ;-) . They set a container of milk on the table for your coffee, but they will bring you cream upon request. However, if you drink several cups of coffee like we do, you'll be asking several times for the cream. The lunch buffets were awful. Period. Beware, there are dress codes for most of the restaurants for dinner. The second night, we ventured over to the neighboring hotel to have dinner at Marco Polo. They said no shorts and no sandals...and sent us to change before they would seat us.
The 2 restaurants that I would recommend for dinner would be:
1) Bogavante. This restaurant sits right on the beach and offers an a la carte menu based primarily on steak and seafood. The food was decent and the wait staff are truly great. Friendly, courteous, quick, etc.
2) Veneto. Good food and again, excellent wait staff. If you're so inclined, you can pay extra to order from a seperate menu and wine list. I was not so inclined, seeing as I'd already paid for and expected "all-inclusive".
-Top shelf upon request. Good selection if you know what to ask for. Friendly bartenders who aim to please. (Kudos to Alfredo in the lobby bar!). I like wine, but it goes without saying to really just stay away from it here. Go with tequila, rum and beer and you'll be just fine. With that said, the service at the pool and beach were intermittent at best. Most times we just went up to the bar to order our drinks. Oh! And pay attention to when they do the specialty drinks and flambeed coffee drinks near the lobby bars, because they were always good. One night I had a Mango Mojito that was just fabulous!
-If you've traveled to Florida or really any of the islands in the Caribbean, you will be disappointed in the beach. While there is nice, white sand...there isn't much of a beach. It's narrow. Also, the ocean here isn't for the novice swimmer this time of year. It's a steep drop off the beach and the rip tides and currents here are pretty scary. I had a very difficult time getting back to shore after venturing out into the ocean with my boyfriend. He is a strong swimmer though, and was out body surfing and having fun. Just use caution and pay attention to the beach flags. I wouldn't go in if the red flags are out (which they were for the duration of our stay).
-They appeared clean and had lots of cushioned seating both near the pool and on the beach. We ended up spending more time at the neighboring hotel and it's pool/sun bathing area, if that tells you anything. I only went in for one swim and it was quite cold, but no biggie. As you'd expect, it was also heavily chlorinated. The beach showers were always clogged with sand and other debris, so if you wanted to rinse off, you had to stand in a puddle of nastiness. It wasn't until the last day that we noted someone doing maintenance/cleaning and it finally drained. Not a huge deal, but it was pretty gross. Also, there are two large hot tubs at this resort, but they could not even be considered luke warm. Kind of a disappointment on a cool day.
-Kayak and Hobie Cat rental out on the lagoon was a blast! Nice change from the crashing ocean waves. (To get there, cross the street and walk a bit north, then enter the "jungle" and walk down towards the water.)
-Internet costs $16/day and they offer it free for 4 hours on Wednesdays which happened to be the only day we went on a tour. For the price you pay, they should at least offer free wifi in the lobby!
-The hotel is very far south on the "island" of cancun. This could be good or bad, depending upon whether you'd like to go out shopping/eating elsewhere.
-Take the bus!!!! It's super easy and super cheap. I can't believe all of the people paying for taxis. However, bring pesos if you can because if you give them US dollars, you won't be getting change. It's only $1 per person each way, but if you pay in pesos it's even cheaper. $1 to go as far as you'd like. Do it. There are some good beaches and shopping to the north, only a short bus ride away.
- Just say "NO!" I don't know about you, but I'm going there for vacation. Not to be constantly bombarded with people trying to sell me things. Now, I get that it's all part of the deal there in some regard. But the hotel should have their timeshare deal seperate from their concierge and not hassle you. If you want to spend hours listening to them, by all means. But they are not giving you as good of a deal as they'd like you to think they are, and my time is more valuable than what I'd save by booking through them. Besides, I get really tired of saying "No gracias" all of the time. Just leave me alone and let me enjoy my relaxing vacation!
-The nickel and diming. It say's "All-inclusive", but as I've mentioned here, there are charges for things (If you lose you're towel cards, they'll charge you $30 per card. Make sure you get them back from the towel guy! Also, I think it's $70 for losing your room key?). And while I can certainly understand tipping for exceptional service, gratuity is supposed to be included. I just cannot understand how much tipping we witnessed. Either people are just being stupid, or we are jerks. We weren't carrying our wallets/money around to the beach and pool and we weren't tipping. Ugh. Can anyone explain this to me?! Truly frustrating...
Overall, it's a mediocre hotel with very uncomfortable beds, extremely thin walls and bad food. It's clean, the staff seem to work very hard and are very friendly. The Time Share nonsense gets really old really fast and had I known that this hotel was associated with one, I'd have booked elsewhere.
Get a room on the south side of the hotel...It should be quieter.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.