I have to repost my review because someone claimed my review was offensive. Not sure why they felt this way because I wasn't mean or rude, nor did I call anyone out. I was originally one of the first people to post a review after they renovated and renamed the hotel. The first few reviews were very negative and I guess they didn't like the fact I wrote a positive review. Now that there are more reviews out, myabe it won't be so personal anymore. Good thing I saved my original review in Word...
I always get frustrated when people set unreasonable expectations for an ALL-INCLUSIVE resort that is only costing them approximately $100.00 a person, per day. You're not paying 5 star price, so is it's not reasonable to expect 5 star amenities.
With that being said, here is a review written by a someone that has reasonable expectations of what a 3-4 star resort has to offer. My boyfriend and I stayed at the GR Caribe for 5 nights, April 7-12th, 2011 and thought it completely exceeded our expectations.
We arrived at the hotel room about 5 PM and were assisted immediately. We booked a regular lagoon view room through bookit.com and had forgotten to specify that we wanted a King sized bed. I was a little worried that the hotel would try and charge us extra to "upgrade" to a king size bed, but there was no issue at all. The lady at the front desk was extremely nice and friendly.
ROOMS: Reading some of the previous reviews, I was worried that the rooms would be crowded and small. However, all doubts went out the window when we saw our room. The room was surprisingly spacious and we had a HUGE balcony overlooking the front of the hotel. Granted the view from the balcony not only included a view of the lagoon, but also a view of the air conditioner unit on the roof. There was also a very large day bed and a table for 4 on the balcony. I have included photos of the room and the balcony, should you be interested in seeing for yourself. My one complaint for the room is that sink and toilet/shower area is extremely small. I only travelled with one other person, so even though the sink area was small, it wasn't a huge issue. We simply kept our toiletries on the shelves in the closest directly behind the sink. The shower and toilet were in an extremely small room and you couldn't even open the shower door if the bathroom door was open. There was only one light for the entire shower/toilet room, so it was pretty dim when you were showering. I am not sure why it was taking some people 15 minutes to get hot water. We did have to wait about 1 minute for the hot water to start flowing, but it wasn't anywhere close to 15 minutes. Keep in mind C is for hot water and F is for cold water. Being that I speak absolutely NO Spanish, it took me a couple of minutes to figure this out. Lols. The only other extremely trivial flaw about the room is the TV was a bit small for the size of the room. You know the room can't be too small when the distance from the bed to the TV is too far. And to address another complaint I read regarding the consistency of the bed... Yes, the beds are not the pillow tops you will find in 5 star hotels and they are a touch on the firm side, but it really isn't that bad. The only time I even noticed anything about the firmness of the beds was when I was playing around and took a flying leap onto the bed. I noticed then that the beds don't sink in or have a lot of spring. However, not once did the bed affect my sleep.
Food: The first night we tried to eat at Bogavante but were surprised to find it wasn't open that night. That left us with only Veneto if we didn't want to leave our side of the resort. The food was excellent at Veneto! We ended up eating there twice during our stay and thought everything we ordered was above expectation. They also put a lot of effort into the presentation of the food. The second night we reserved our "surf and turf" meal at Bogavante. The lobster and steak were decent, but nothing I would rant and rave about. The atmosphere of Bogavante is absolutely relaxing. The restaurant is overlooking the beach and you can enjoy the cool ocean breeze as you enjoy your dinner. We also ventured to the Royal Solaris for dinner one night and ate at Marco Pollo. They were serving French cuisine that night and there was nothing about the service or food that I can complain about. Lunch options were a bit limited, but still acceptable. To my knowledge, Bogavante was open for lunch each day if you wanted to sit down and order multiple courses. They serve a Japanese/Mexican fusion menu and the courses didn't change from day to day. However, there are many delicious options to choose from, so you needn't eat the same thing each day. I highly recommend eating lunch at Bogavante at least one time because the view is absolutely breathtaking and the food is excellent! We also tried the lunch buffet over at the Royal Solaris one time and did not go back. The food served around the pool was better and more convenient. As for breakfast, there is a breakfast buffet that serves all your basic breakfast needs. They make a mean omelette too! We were told that if the breakfast buffet at the GR Caribe was too crowded, the Royal Solaris also has a large breakfast buffet. Overall, i think the food exceeded my expectations by a lot. I've stayed at multiple comparable all-inclusive resorts around the Caribbean and the GR Caribe's food was a mile above the others.
Pool/Beach: My boyfriend and I were extremely adamant about avoiding the spring break crowd. We both have been out of college for quite some time now, but we still vividly remember what Cancun looks like during college spring break. We made sure to book our trip around that window. The week we went was PERFECT timing! The resort was extremely vacant. I was worried that we would have to wake up at the butt-crack of dawn each morning just to reserve a lounge chair by the pool or beach. The first morning my boyfriend and I moseyed down to the pool around 10:30 am and found that 50% of the chairs were still available. In fact, even some of the large "beds" by the pool were still open. All the chairs/beds by the pool had these thick cloth cushions which made laying out exceedingly comfortable. The pool at the GR Caribe was extremely slow paced and quite compared to the pool next door. The views from the 2 hot tubs are absolutely amazing! I couldn't stop taking pictures because it looked so surreal. If you enjoy a swim up bar, you will need to venture next door to the Royal Solaris. The one great thing about the pool at the GR Caribe is that you will still have sunshine by the pool late into the evening. The building doesn't block the sun, so you can lay out till 6 pm each night if you choose to. I noticed the pool next door at the Royal Solaris lost all sunlight by 4 pm each afternoon.
The chair vacancy on the beach was the same thing. Chairs were available in both the shaded huts, as well as in the sun. The beach was surprisingly clean, taking into consideration that Spring Break was raging full scale the 3 weeks prior to our arrival. The sand on the beach is quite nice. It's definitely not the nicest beach I've seen, but it's still very beautiful. The waves very rough, but the water is very shallow. There are red flags out to discourage people from getting into the waters, but people seem to disregard the warning flags all together.
Service: EXCELLENT! I cannot begin to complement the staff on their level of service. From the minute we walked in, the employees were more than eager to serve you. We had a drink in hand before we even finished checking into our rooms! If you are by the pool, Cinthia will have a cold drink in your hand every 5-10 minutes! She remembers what everyone is drinking and will continue to keep the drinks flowing, even if you don't ask for it. The staff is intent on making sure everyone is having a great time! All of our servers during dinner were extremely personable and entertaining. Let's just say the tequila was flowing more often than not. I would definitely recommend tipping the people who are serving you! We tipped at each meal and for each drink and we were definitely well taken care of. This was definitely better service than what you would receive at a larger resort. I think the service at the GR Caribe is honestly what sets this place above other resorts. Side note, bring small bills if you plan on tipping the service. The front desk only had change one of the days. We often had to ask the bartenders to break our larger bills.
I can't guarantee that your stay will go as exceedingly well as mine did, but please do realize that you cannot judge a resort based off of a few negative reviews. I by no means have low standards, but I do have reasonable expectations. I think the GR Caribe is a great resort for the price you are paying. I would definitely come back here and recommend this place to other people!
- Official Description (provided by the hotel):
- GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Lobster dinner included (one per adult, per stay, min 4 nights stay), imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. ... more less
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- Also Known As:
- Gr Caribe By Solaris Cancun Hotel Cancun