I had planned to go to Cancun for a three day get away weekend with my family and parents the weekend before Thanksgiving week and continue our trip to Bacalar and Chetumal were my parents live. I was led to the VRBO.com web site by searching for condos in Cancun on Tripadvisor. I was able to connect with Carolyn Parkhurst and had rented a two bed room Penthouse that Carolyn manages and we were excited for this trip. The week before we to arrive Carolyn contacted us and asked if we would be willing to move to another condo because the one that we rented had an opportunity to rent for a month and that she would up grade us to one of the villas in the complex right on the beach and a private pool for the same price. We jumped on this opportunity and said yes!
We were going to arrive late on Friday night and my parents would arrive early during the day. This arrangement was not a problem with Carolyn, when my parents arrived at the complex at 1 pm they were greeted by Carolyn and walked them to Villa 14 and was very friendly and cordial with my parents. Carolyn was always in constant communication with me and answered my questions quickly.
The Villa is awesome more then what we had expected having the private pool was a big plus and something that my two year old enjoyed very much. The complex by itself seem to be an older complex and may need to have some face lift type of fixing and it seem that they where in the process of doing so. The villa was cleaned the day my parents arrived and it seems that Villa 14 was recently updated maybe a couple of years or so. The days that we were there the wind wouldn't stop which in turn made the sea very rough and not very pleasant but we went in to the beatiful blue colors of the carribean ocean. All our question were always answered, they went out of the way to help my wife get wifi so she could finish some homework that she needed to finish. We were not able to get the wifi in the villa but my wife was able to get the wifi from Carolyn's office in 2507.
Next time we are in Cancun and will be using a condo we will be using Carolyn again. We thank you so much Carolyn for all the help of your staff and husband for making our weekend a restful one.