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“My trip to Cancun!” 4 of 5 stars
Review of The Royal Caribbean

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The Royal Caribbean
3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico   |  
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Ranked #36 of 177 Hotels in Cancun
New London, Connecticut
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“My trip to Cancun!”
4 of 5 stars Reviewed May 28, 2014

I received an invite to Cancun and stayed at my first resort. It was a wonderful, all inclusive vacation. Beside the humidity, I was able to enjoy myself. The Royal Resorts sure know how to treat people. The services was exceptional, and the travel agency (Thomas More) made my archaeological dreams a reality. My friends are very lucky to have a great place to stay each year.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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894 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Cambridge, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

I would return to this hotel tomorrow if I could. Beautiful grounds, and direct access to the best beach I have ever been on in my life. Great food, and the bar staff were super friendly and made the best cocktails. The only slight negative was that when we checked in, they tried to offer us a room with a pool view when I had paid for a seaview. However with discussion they happily changed this and actually upgraded us. Cancun itself is so much fun.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2014

We found this place in May 2013 and loved it so much we returned in May 2014. We stayed in the full villa that sleeps 6. Big King/master bedroom and bath area. Not perfectly new but still nice. The living and kitchen area is pretty decent sized. The lock off room has 2 double beds (not queens) so sleeping to large adults in each would be a stretch. 2 murphy beds in the livingroom - not comfortable though - but fine for kids.

I think we loved this so much because we lucked out on our first time and stayed in a PERFECT location F 421 end unit, ground level with grassy area out our back door - right off the pool. we stayed in F420 this year. the rooms off the pool are nice because you can be in and out of your back slider door from the pool. Staff was very friendly and grounds are SUPER clean and safe feeling.

We loved the activities - pool volleyball, beach volleyball, zumba and water exercise. We found all the staff to be very friendly so when people say that they are not, I have to wonder what the interactions were. We are pretty upbeat and happy people so maybe we brought that energy to the people we interacted with....

Hints: We used USA transfers to get to the hotel and back to airport. great deal, very great service. do it.

We booked the Xel-Ha tour online (skipped the hotel deal) and got a great deal and pick up right at the hotel.

You can walk right down to the main street from the hotel and catch a bus to walmart (R2) for $1.00 per person. we did our grocery shopping and cooked for the week in our unit. You can also go to Costco or Sams Club - especially if you have a group.

We loved mid may as the resort seems to have low occcupancy at this time - it was about 1/3. Super quite and enjoyable. The beach in incredibly beautiful. we walked the vast beach and agreed that Royal's beach areas are the nicest and cleanest!

Not much for teens to do - but they can walk down the beach to the other hotels to find a younger crowd and nightlife. Not sure if this is good or bad -- could be kinda sketch but that's a mom who is rather protective.

The tap water is icky - buy the big jug (4-5 gal) for $3 at the hotel grocery store - it's a deal. the other stuff is over priced but that's because it's at the hotel.

Use trip advisor to do your homework before you go - I gleaned a lot of helpful info.

Room Tip: 4th floor is actually ground level at the pool. look at a map of the property and decide if you wan...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 26, 2014

This hotel was excellent for customer service and had a very clean and fun oceanside atmosphere.
We travelled from Riviera Maya where we stayed at the Barcelo. (Barcelo was very poor in many ways compared to the Royal Caribean.)

1) The staff wer very friendly and helpful. The bell boys jumped to get our luggage to our rooms and had it there before we were finished checking in. They are very professional and polite.

2) At the check in counter we were given all important information in a very expeditious manner. We wasted no time in starting our holiday at this resort. They provided us with a list of all the ammenities we had in our room. We were given a list of number and things to do with a map of the resort. In our room they provided a book of resort tips. Where to get things, whats nearby, how to get things we need, and even beach safety and sealife we might encounter in the ocean. We used this book constantly. (Also easy to exchange money and get assistance with anything we needed at reception.)

3) Our room was booked online for a very competitive price and we were upgraded to a villa. But all the rooms looked quite nice. The floors were marble and we had 2 murphy beds in addition to a king bed and a sofabed. Rooms and kitchen were extremely clean!

4) Hotel was managed very well and they could teach the Barcelo a thing or two about running a resort! The staff are cross trained and when one area gets busy, they send staff over from less busy area. Example: The bell boy was sent to hand out towels at the equipment room when the hotel reception/entrance was slow. This way the staff got breaks without having to close services to clients for any time period.

5) THe dress and deportment of staff was very professional including their rapport with residents. They had friendly chats to ensure everyone was happy.. They even had a maintenace guy checking for cocunuts that might be ready to fall. It was a proactive measure to ensure our safely.

6) We had a concern about getting a taxi at 4 am. to leave for the airport. The bell boys had arranged a ride for us from their taxi stand. They arranged this two days in advance so we had a worry free vacation. In addition, driver showed up early for our trip to airport. They are very reliable!

7) The bell boys had a chart of taxi fares to various attractions in the area. We used this daily and knew in advance how much it would cost. We were never overcharged.

8)The concierge was great! They assisted us in checking out the best tourist attractions for the best prices. We visited the Jolly Roger / Black Pearl pirate ship dinner. We could conveniently pay for this at the hotel. They also got our child his admission and dinner for FREE!

9) They had a "market" onsite where we could get grovceries and fresh produce. It was well stocked and fresh and very convenient. We got some souvenirs there also. There was jewellry store and various snack bars available also.

10) The ROYAL RESORTS has a few hotels in Cancun area including the Royal Sands, They Royal Islander, and the Royal Haciendas. We intend on visiting those resorts. They look to have a time share option. They did mention this to us, but we had little time, so they respected that. We will certainly look into the timeshare options if all their resorts are run so efficiently!! WE WILL BE GOING BACK! Our vacation was a pleasureable experience because of the Royal Caribean and all their staff!

Room Tip: All rooms are ocean view and buildings surround the pool areas, so all room is good. If you want a b...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

We bought our first time share 25 yrs. ago in the Royal Caribbean. Bought the second villa a couple of yrs. later, thinking it would be great to have a unit we could exchange for other locations around the world. To this day, we've never made an exchange because you can't beat two weeks in Paradise. Beautiful beaches, an equally beautiful facility. Property management keeps it as pretty today as it was 25 yrs. ago. The staff (house keeping, restaurants and marketing) are friendly and very supportive. They make your stay feel like you are in a 5 Star facility. Why would we consider going elsewhere?

Room Tip: Almost every villa has an unbelievable view. The higher up you are the better the view. The Caribbea...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 26, 2014 via mobile

We have stayed at several Royal properties including the Royal Sands, Royal Haciendas and now the Royal Caribbean. The Royal Caribbean is the smallest and older than the other two properties and it shows in the decor, kitchen facilities, pool and beach area. Despite that, the property is spotless and well maintained. The front desk check in, travel desk, bellmen and servers go above and beyond to be accommodating. The variety and value of the food could be better though the service was excellent. Overall this property is good value for the price.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escondido, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 25, 2014

Unfriendly and unprofessional staff.

1. We made a reservation for my family excursion, the bus was delayed an hour and half.
2. They only offer maximum two towels per day and no extra toiletries :o
3. Manager on duty is always UNAVAILABLE OR NOT PRESENT nor the called help desk are unhelpful,
4. Front desk staff are unfriendly, not willing to assist you with any concerns you may have for your entire trip besides booking rooms with them.
5. Blankets are not wash everyday... blankets in our room got stained and I requested for new blankets and we were told that they can't give us any as the hotel policy "blankets are wash every other day and have to use old blankets" WOW.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our duo of resorts offers an exceptional collection of services... And double the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis and sail boating. The Royal Caribbean(R) offers plenty of activities for families and friends and after a busy morning, visit the spa sun deck for a selection of relaxing massages and therapies. Dine on fresh seafood or timeless Italian classics. Experience attentive service that will make your vacation exceptional. ... more   less 
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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