We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolute paradise, amazing hotel” 5 of 5 stars
Review of The Royal Caribbean

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
You added The Royal Caribbean to your Saves list
The Royal Caribbean
3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico   |  
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Cancun Halloween Deal!
Ranked #43 of 178 Hotels in Cancun
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Absolute paradise, amazing hotel”
5 of 5 stars Reviewed May 28, 2014

I would return to this hotel tomorrow if I could. Beautiful grounds, and direct access to the best beach I have ever been on in my life. Great food, and the bar staff were super friendly and made the best cocktails. The only slight negative was that when we checked in, they tried to offer us a room with a pool view when I had paid for a seaview. However with discussion they happily changed this and actually upgraded us. Cancun itself is so much fun.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,097 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 27, 2014

We found this place in May 2013 and loved it so much we returned in May 2014. We stayed in the full villa that sleeps 6. Big King/master bedroom and bath area. Not perfectly new but still nice. The living and kitchen area is pretty decent sized. The lock off room has 2 double beds (not queens) so sleeping to large adults in each would be a stretch. 2 murphy beds in the livingroom - not comfortable though - but fine for kids.

I think we loved this so much because we lucked out on our first time and stayed in a PERFECT location F 421 end unit, ground level with grassy area out our back door - right off the pool. we stayed in F420 this year. the rooms off the pool are nice because you can be in and out of your back slider door from the pool. Staff was very friendly and grounds are SUPER clean and safe feeling.

We loved the activities - pool volleyball, beach volleyball, zumba and water exercise. We found all the staff to be very friendly so when people say that they are not, I have to wonder what the interactions were. We are pretty upbeat and happy people so maybe we brought that energy to the people we interacted with....

Hints: We used USA transfers to get to the hotel and back to airport. great deal, very great service. do it.

We booked the Xel-Ha tour online (skipped the hotel deal) and got a great deal and pick up right at the hotel.

You can walk right down to the main street from the hotel and catch a bus to walmart (R2) for $1.00 per person. we did our grocery shopping and cooked for the week in our unit. You can also go to Costco or Sams Club - especially if you have a group.

We loved mid may as the resort seems to have low occcupancy at this time - it was about 1/3. Super quite and enjoyable. The beach in incredibly beautiful. we walked the vast beach and agreed that Royal's beach areas are the nicest and cleanest!

Not much for teens to do - but they can walk down the beach to the other hotels to find a younger crowd and nightlife. Not sure if this is good or bad -- could be kinda sketch but that's a mom who is rather protective.

The tap water is icky - buy the big jug (4-5 gal) for $3 at the hotel grocery store - it's a deal. the other stuff is over priced but that's because it's at the hotel.

Use trip advisor to do your homework before you go - I gleaned a lot of helpful info.

Room Tip: 4th floor is actually ground level at the pool. look at a map of the property and decide if you wan...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2014

This hotel was excellent for customer service and had a very clean and fun oceanside atmosphere.
We travelled from Riviera Maya where we stayed at the Barcelo. (Barcelo was very poor in many ways compared to the Royal Caribean.)

1) The staff wer very friendly and helpful. The bell boys jumped to get our luggage to our rooms and had it there before we were finished checking in. They are very professional and polite.

2) At the check in counter we were given all important information in a very expeditious manner. We wasted no time in starting our holiday at this resort. They provided us with a list of all the ammenities we had in our room. We were given a list of number and things to do with a map of the resort. In our room they provided a book of resort tips. Where to get things, whats nearby, how to get things we need, and even beach safety and sealife we might encounter in the ocean. We used this book constantly. (Also easy to exchange money and get assistance with anything we needed at reception.)

3) Our room was booked online for a very competitive price and we were upgraded to a villa. But all the rooms looked quite nice. The floors were marble and we had 2 murphy beds in addition to a king bed and a sofabed. Rooms and kitchen were extremely clean!

4) Hotel was managed very well and they could teach the Barcelo a thing or two about running a resort! The staff are cross trained and when one area gets busy, they send staff over from less busy area. Example: The bell boy was sent to hand out towels at the equipment room when the hotel reception/entrance was slow. This way the staff got breaks without having to close services to clients for any time period.

5) THe dress and deportment of staff was very professional including their rapport with residents. They had friendly chats to ensure everyone was happy.. They even had a maintenace guy checking for cocunuts that might be ready to fall. It was a proactive measure to ensure our safely.

6) We had a concern about getting a taxi at 4 am. to leave for the airport. The bell boys had arranged a ride for us from their taxi stand. They arranged this two days in advance so we had a worry free vacation. In addition, driver showed up early for our trip to airport. They are very reliable!

7) The bell boys had a chart of taxi fares to various attractions in the area. We used this daily and knew in advance how much it would cost. We were never overcharged.

8)The concierge was great! They assisted us in checking out the best tourist attractions for the best prices. We visited the Jolly Roger / Black Pearl pirate ship dinner. We could conveniently pay for this at the hotel. They also got our child his admission and dinner for FREE!

9) They had a "market" onsite where we could get grovceries and fresh produce. It was well stocked and fresh and very convenient. We got some souvenirs there also. There was jewellry store and various snack bars available also.

10) The ROYAL RESORTS has a few hotels in Cancun area including the Royal Sands, They Royal Islander, and the Royal Haciendas. We intend on visiting those resorts. They look to have a time share option. They did mention this to us, but we had little time, so they respected that. We will certainly look into the timeshare options if all their resorts are run so efficiently!! WE WILL BE GOING BACK! Our vacation was a pleasureable experience because of the Royal Caribean and all their staff!

Room Tip: All rooms are ocean view and buildings surround the pool areas, so all room is good. If you want a b...
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

We bought our first time share 25 yrs. ago in the Royal Caribbean. Bought the second villa a couple of yrs. later, thinking it would be great to have a unit we could exchange for other locations around the world. To this day, we've never made an exchange because you can't beat two weeks in Paradise. Beautiful beaches, an equally beautiful facility. Property management keeps it as pretty today as it was 25 yrs. ago. The staff (house keeping, restaurants and marketing) are friendly and very supportive. They make your stay feel like you are in a 5 Star facility. Why would we consider going elsewhere?

Room Tip: Almost every villa has an unbelievable view. The higher up you are the better the view. The Caribbea...
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 26, 2014 via mobile

We have stayed at several Royal properties including the Royal Sands, Royal Haciendas and now the Royal Caribbean. The Royal Caribbean is the smallest and older than the other two properties and it shows in the decor, kitchen facilities, pool and beach area. Despite that, the property is spotless and well maintained. The front desk check in, travel desk, bellmen and servers go above and beyond to be accommodating. The variety and value of the food could be better though the service was excellent. Overall this property is good value for the price.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escondido, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 25, 2014

Unfriendly and unprofessional staff.

1. We made a reservation for my family excursion, the bus was delayed an hour and half.
2. They only offer maximum two towels per day and no extra toiletries :o
3. Manager on duty is always UNAVAILABLE OR NOT PRESENT nor the called help desk are unhelpful,
4. Front desk staff are unfriendly, not willing to assist you with any concerns you may have for your entire trip besides booking rooms with them.
5. Blankets are not wash everyday... blankets in our room got stained and I requested for new blankets and we were told that they can't give us any as the hotel policy "blankets are wash every other day and have to use old blankets" WOW.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehall, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2014

We love the resorts, we like staying at the Royal Caribbean because you have access to the Islander also. We were sad that the Mayan was sold, when the three resorts were together you could use all the pools and restaurants. We are in building C 8th floor and have a beautiful view of pool and ocean. This is the shady side of the building and has a nice breeze to cool you off.
The service is great, from the front desk to the maid service. What I enjoy is that everyone you see will have a smile on their face and make you feel right at home.
I have a time share here but have been in the other Royal resorts and enjoyed them all.
Each one has pool side service where you can order hambergers or mexican dish all you have to do is ask and it is delivered.
You should read the book they give you on check in and it will tell you about all the specialty nights each restaurant has so you don't miss out.
I like that I can go to the Islanders 2 restaurants or Royal Caribbeans Tradewinds and Express take out
Thomas Moore travel agency is great, just let them know what your interests are and they will find you a tour or tell you how to get there with a bus, taxie, car.
We do most of our trip on tour. Even went to a mexican cooking class that was great.
Hope you give it a try, relax , enjoy, have fun.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.2 mi away
Emporio Hotel & Suites Cancun
4.8 mi away
Krystal Cancun
Krystal Cancun
#80 of 178 in Cancun
4.0 of 5 stars 2,877 reviews
2.8 mi away
The Westin Lagunamar Ocean Resort Villas & Spa
Show Prices
Show Prices
Show Prices
0.1 mi away
The Royal Islander, An All Suites Resort
1.9 mi away
The Royal Sands Resort & SPA All Inclusive
1.0 mi away
CasaMagna Marriott Cancun
Show Prices
Show Prices
Show Prices

Been to The Royal Caribbean? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Cancun
#17 Spa Hotel in Cancun
#18 Romantic Hotel in Cancun
#33 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Low Cost Holidays, Orbitz, Odigeo, HotelTravel.com, Otel, Agoda, getaroom.com and Hotels.com so you can book your The Royal Caribbean reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing