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The Royal Caribbean: Traveler Reviews

3.5 of 5
Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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89%
Ranked #19 of 173 hotels in Cancun
Most recent review
4 of 5 stars Reviewed January 28, 2013
cassiar Edmonton, Alberta
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462 reviews from our community

Traveler rating
    295
    115
    33
    10
    9
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Families
191
 
Couples
117
 
Solo
12
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton, Alberta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“The Royals in Cancun”
4 of 5 stars Reviewed January 28, 2013

We have just returned from a week`s stay at the Royal Caribbean in Cancun. We had a 2 bedroom unit (including the lockout). The unit was certainly large enough for the 2 of us and was well maintained and the daily cleaning was very good. Of the 3 ``Royals`` (Mayan, Caribbean, Islander) I believe that the Mayan restaurants are better quality than the Caribbean. Please note that the 3 Royals are adjacent to one another and a common charge card allows one to eat at any of the Royals in Cancun (there are 5). Also note that the Mayan will be sold this year so in the future you will only have the Caribbean and the Islander to use at this location.
The beaches in front of the Caribbean is pure sand, no coral, but keep in mind that the winds, at least during our week were very strong which made swimming in the ocean somewhat risky (red flags everywhere).
The staff was very accomodating and the 2 maintenance concerns that we had (toilet, safe) were fixed within 10 minutes in each case.
The one issue that I did not appreciate was the ``do not take no for answer`` of the timeshare personnal at the Caribbean. We were on an exchange as we own a number of weeks at different locations and we were not interested in even considering purchasing additional weeks and they were very persistent even when told ``not interested`` as they are now promoting a new development (Royal Haciendas) near Playa del Carmen.
Access to downtown Cancun from the Royal is easy. Buses run every 5 minutes and fare is approximately 65 cents and if one needs a taxi, they are everywhere. From the Caribbean to Cancun International is a 15 minute ride and the Royal does provide a shutttle service for a fee.
Summary: Clean, large units, perhaps dated bathrooms (no jacuzzi) choice of restaurants in 3 adjacent Royals, nice beach, no means no (timeshare promotions)

Room Tip: Virtually all rooms face the beach
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cassiar about The Royal Caribbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review
February 12, 2013
Dear Guest,

Thank you for taking time and post about our resort.

Our resort is a mixed use resort which could lend itself to a few challenges, we appreciate your kind comments as they are very important in order to make the necessary adjustments to provide all our guests memorable experiences.

We hope to see welcome you again soon.

Warm Regards.

Cristóbal Galindo
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Ohio
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Another great stay at Royal Caribbean!”
5 of 5 stars Reviewed January 27, 2013

Stayed 1-19 thru 1-26-13 in a 2 bedroom unit. It was very spacious with one bedroom having 2 double beds, private full bath , small fridge and microwave walk in closet with safe. 2nd bedroom had King size bed, full bath,walk in closet with safe. Between 2 bedrooms is a nice open living room, dining room & small kitchen with everything you could need for 6 people. Has full size fridge, stove with oven, microwave and dish washer. Daily Maid service. Only down side is no in room laundry, but is available on site, Pools are wonderful with waiters coming around all day to take orders for food and drinks. Did on site ceramics, played bingo for resort prizes, water aerobics, pool and beach volleyball, yoga, tennis, kids activitIes- most everything is FREE!!! Beach is beautiful with life guards plenty of chairs and wait staff serving beach also! Like this resort because is so well kept, wonderful service and is not all inclusive! On site grocery store, gift shop, fitness center, spa services, travel agency, restaurant, sports bar, and coffee shop!

Room Tip: All rooms have ocean view!!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review
February 12, 2013
Dear Guest,

Thank you very much for taking time to review our resort.

We appreciate your kind words and find very rewarding you noticed the hard work done by our staff keeping facilities clean and providing a top quality service while keeping a smile on their faces. We value our staff as much as our customers because we know they both together create the Royal Experience.

We hope to see you again soon.

Warm Regards

Cristóbal Galindo
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie, NY
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
92 helpful votes 92 helpful votes
“EXCELLENT 10 DAYS IN THE RC”
4 of 5 stars Reviewed January 27, 2013

Hola,
We ( a family of 4 ) are RR members, and usually have a great time in the RC. This time was no different. The villa we rented this time was excellent, and RR gave us the next door villa for the 3 extra days that I requested. The view was excellent, and the balcony was to die for ( 10th floor, great view of the ocean ). The only reason I gave 4 stars is the concierge/host service we are supposed to receive from RR ( it gets to be a real joke after awhile - If you don't want to buy another TS from them, you get NO service in return ). We do not like all inclusive, rather going to eat and drink on our own. Trips to the other 4 RR resorts ( free shuttle ) as well as Puerto Morales to see RR's Grand Residence area were all great. If it wasn't for the shoddy concierge service, I would rank this as high as possible.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timmins, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Relaxing & Rejuvenating”
5 of 5 stars Reviewed January 23, 2013

This was my 5th time staying at The Royal Caribbean Resort and my 1st time bringing my daughter. I love it! It is peaceful and I come home feeling refreshed. I like that there is no hoopla. Its beauty lies in its simplicity. The place is not extravagant but it is all that I need and besides I am not there for the decor, I am there for the beach! The service is exceptional and all the employees are very accommodating. I like being able to have access to any of its sister resorts and that the food choices are abundant. One never has to leave the premises, leaving more time for R&R. A great feature is having an onsite Thomas Moore travel agency. They can book you airport shuttle service and excellent day excursions. The only negative comment I have is that most prices in the Royal Market are too expensive. I will return there and I would recommend it to anyone, especially to families.

Room Tip: A beachfront room on the ground floor would be ideal.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“A Place to Really Relax”
5 of 5 stars Reviewed January 22, 2013

We have been coming here for over 20 years and always find this resort a place to truly relax. Anything you would need for a vacation stay is right here. There are plenty of seats at the beach, by the pool and on the deck. I never feel crowded or herded here. Each villa has a spacious private deck and plenty of room. Each suite comes with two complete master bedrooms and includes a spacious living/dining room & functioning kitchen. I love to read, nap, and be entranced by the beautiful turquoise sea.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review
January 23, 2013
Dear Guest,

Thank you for your comments about our resort.

We really hope you enjoyed your vacation and look forward to welcome you again in your home away from home.

Warm regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Royal Caribbean

Also Known As:
The Royal Caribbean Hotel
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Royal Caribbean Cancun
Royal Caribbean
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Royal Caribbean Hotel
Caribbean Royal
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotels in Cancun
#16 Top resorts Hotels in Cancun
#18 On the Beach Hotels in Cancun
#33 Romantic Hotels in Cancun
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Escape to paradise. Sink your toes into the soft white sand and surrender to the caress of the warm breeze in your own Cancun hideaway. An enchanting beachfront setting, spacious villas, five-star services and friendly ambiance, make The Royal Caribbean a heavenly spot for relaxing and reconnecting with family and friends. ... more   less 
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