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“The Royals in Cancun” 4 of 5 stars
Review of The Royal Caribbean

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The Royal Caribbean
3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico   |  
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Two FREE Buffet Breakfast
Ranked #23 of 172 hotels in Cancun
Edmonton, Alberta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“The Royals in Cancun”
4 of 5 stars Reviewed January 28, 2013

We have just returned from a week`s stay at the Royal Caribbean in Cancun. We had a 2 bedroom unit (including the lockout). The unit was certainly large enough for the 2 of us and was well maintained and the daily cleaning was very good. Of the 3 ``Royals`` (Mayan, Caribbean, Islander) I believe that the Mayan restaurants are better quality than the Caribbean. Please note that the 3 Royals are adjacent to one another and a common charge card allows one to eat at any of the Royals in Cancun (there are 5). Also note that the Mayan will be sold this year so in the future you will only have the Caribbean and the Islander to use at this location.
The beaches in front of the Caribbean is pure sand, no coral, but keep in mind that the winds, at least during our week were very strong which made swimming in the ocean somewhat risky (red flags everywhere).
The staff was very accomodating and the 2 maintenance concerns that we had (toilet, safe) were fixed within 10 minutes in each case.
The one issue that I did not appreciate was the ``do not take no for answer`` of the timeshare personnal at the Caribbean. We were on an exchange as we own a number of weeks at different locations and we were not interested in even considering purchasing additional weeks and they were very persistent even when told ``not interested`` as they are now promoting a new development (Royal Haciendas) near Playa del Carmen.
Access to downtown Cancun from the Royal is easy. Buses run every 5 minutes and fare is approximately 65 cents and if one needs a taxi, they are everywhere. From the Caribbean to Cancun International is a 15 minute ride and the Royal does provide a shutttle service for a fee.
Summary: Clean, large units, perhaps dated bathrooms (no jacuzzi) choice of restaurants in 3 adjacent Royals, nice beach, no means no (timeshare promotions)

Room Tip: Virtually all rooms face the beach
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review, February 12, 2013
Dear Guest,

Thank you for taking time and post about our resort.

Our resort is a mixed use resort which could lend itself to a few challenges, we appreciate your kind comments as they are very important in order to make the necessary adjustments to provide all our guests memorable experiences.

We hope to see welcome you again soon.

Warm Regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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English first
Mansfield, Ohio
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 27, 2013

Stayed 1-19 thru 1-26-13 in a 2 bedroom unit. It was very spacious with one bedroom having 2 double beds, private full bath , small fridge and microwave walk in closet with safe. 2nd bedroom had King size bed, full bath,walk in closet with safe. Between 2 bedrooms is a nice open living room, dining room & small kitchen with everything you could need for 6 people. Has full size fridge, stove with oven, microwave and dish washer. Daily Maid service. Only down side is no in room laundry, but is available on site, Pools are wonderful with waiters coming around all day to take orders for food and drinks. Did on site ceramics, played bingo for resort prizes, water aerobics, pool and beach volleyball, yoga, tennis, kids activitIes- most everything is FREE!!! Beach is beautiful with life guards plenty of chairs and wait staff serving beach also! Like this resort because is so well kept, wonderful service and is not all inclusive! On site grocery store, gift shop, fitness center, spa services, travel agency, restaurant, sports bar, and coffee shop!

Room Tip: All rooms have ocean view!!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for taking time to review our resort.

We appreciate your kind words and find very rewarding you noticed the hard work done by our staff keeping facilities clean and providing a top quality service while keeping a smile on their faces. We value our staff as much as our customers because we know they both together create the Royal Experience.

We hope to see you again soon.

Warm Regards

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie, NY
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 27, 2013

Hola,
We ( a family of 4 ) are RR members, and usually have a great time in the RC. This time was no different. The villa we rented this time was excellent, and RR gave us the next door villa for the 3 extra days that I requested. The view was excellent, and the balcony was to die for ( 10th floor, great view of the ocean ). The only reason I gave 4 stars is the concierge/host service we are supposed to receive from RR ( it gets to be a real joke after awhile - If you don't want to buy another TS from them, you get NO service in return ). We do not like all inclusive, rather going to eat and drink on our own. Trips to the other 4 RR resorts ( free shuttle ) as well as Puerto Morales to see RR's Grand Residence area were all great. If it wasn't for the shoddy concierge service, I would rank this as high as possible.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timmins, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 23, 2013

This was my 5th time staying at The Royal Caribbean Resort and my 1st time bringing my daughter. I love it! It is peaceful and I come home feeling refreshed. I like that there is no hoopla. Its beauty lies in its simplicity. The place is not extravagant but it is all that I need and besides I am not there for the decor, I am there for the beach! The service is exceptional and all the employees are very accommodating. I like being able to have access to any of its sister resorts and that the food choices are abundant. One never has to leave the premises, leaving more time for R&R. A great feature is having an onsite Thomas Moore travel agency. They can book you airport shuttle service and excellent day excursions. The only negative comment I have is that most prices in the Royal Market are too expensive. I will return there and I would recommend it to anyone, especially to families.

Room Tip: A beachfront room on the ground floor would be ideal.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 22, 2013

We have been coming here for over 20 years and always find this resort a place to truly relax. Anything you would need for a vacation stay is right here. There are plenty of seats at the beach, by the pool and on the deck. I never feel crowded or herded here. Each villa has a spacious private deck and plenty of room. Each suite comes with two complete master bedrooms and includes a spacious living/dining room & functioning kitchen. I love to read, nap, and be entranced by the beautiful turquoise sea.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review, January 23, 2013
Dear Guest,

Thank you for your comments about our resort.

We really hope you enjoyed your vacation and look forward to welcome you again in your home away from home.

Warm regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
19 reviews 19 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 20, 2013

For almost 20 years, we have returned to the Royal Caribbean as our favorite vacation. The quality of service - from waiters, housekeepers, front desk staff, security guards, or boutique staff - is gracious, friendly, and exceptional. The grounds are beautiful, the pool areas and beach areas are as impeccably maintained as the reception areas and restaurants. With a convenience store, laundry, workout room, varied restaurants on site, we can choose to do nothing but relax - or grab a taxi or bus ride to Cancun's bounty of restaurants and entertainment. We feel comfortable and safe vacationing in Cancun, but we feel royally treated at the Royal Caribbean!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review, January 23, 2013
Dear Guest,

We appreciate your time and comments about our resort.

We hope you enjoyed your stay with us and hope to see you again soon here at your home away from home.

Best regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 20, 2013

We stayed at the Royal Caribbean Hotel for seven nights and were so very impressed. We had a two bedroom unit and it was great. Two walk-in closets provided lots of space for your clothes & shoes, luggage; granite counter tops in kitchen, dishwasher, you name it, the kitchen was equipped. The only thing they didn't provide as the small bottles of shampoo, hand lotion, etc. Not a major problem if you knew before you arrived. The restaurants were very good and there are numerous restaurants in Cancun worth a visit. This is a time share property, however the sales people don't bother you

Room Tip: All rooms face the Caribbean so they all great.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Caribbean, responded to this review, January 23, 2013
Dear Guest,

We appreciate you taking the time to post on our property

We're glad to know that our facilities fulfill all your needs and hope to welcome you again on your next visit to Mexican Caribbean.

Best Regards.

Cristóbal Galindo.
Community manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#23 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Official Description (provided by the hotel):
Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our duo of resorts offers an exceptional collection of services... And double the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis and sail boating. The Royal Caribbean(R) offers plenty of activities for families and friends and after a busy morning, visit the spa sun deck for a selection of relaxing massages and therapies. Dine on fresh seafood or timeless Italian classics. Experience attentive service that will make your vacation exceptional. ... more   less 
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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