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The Royal Caribbean: Traveler Reviews

3.5 of 5
Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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Ranked #17 of 170 hotels in Cancun
Most recent review
4 of 5 stars Reviewed January 27, 2013
biged Poughkeepsie, NY
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462 reviews from our community

Traveler rating
    295
    115
    33
    10
    9
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Families
191
 
Couples
117
 
Solo
12
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Poughkeepsie, NY
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
92 helpful votes 92 helpful votes
“EXCELLENT 10 DAYS IN THE RC”
4 of 5 stars Reviewed January 27, 2013

Hola,
We ( a family of 4 ) are RR members, and usually have a great time in the RC. This time was no different. The villa we rented this time was excellent, and RR gave us the next door villa for the 3 extra days that I requested. The view was excellent, and the balcony was to die for ( 10th floor, great view of the ocean ). The only reason I gave 4 stars is the concierge/host service we are supposed to receive from RR ( it gets to be a real joke after awhile - If you don't want to buy another TS from them, you get NO service in return ). We do not like all inclusive, rather going to eat and drink on our own. Trips to the other 4 RR resorts ( free shuttle ) as well as Puerto Morales to see RR's Grand Residence area were all great. If it wasn't for the shoddy concierge service, I would rank this as high as possible.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timmins, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Relaxing & Rejuvenating”
5 of 5 stars Reviewed January 23, 2013

This was my 5th time staying at The Royal Caribbean Resort and my 1st time bringing my daughter. I love it! It is peaceful and I come home feeling refreshed. I like that there is no hoopla. Its beauty lies in its simplicity. The place is not extravagant but it is all that I need and besides I am not there for the decor, I am there for the beach! The service is exceptional and all the employees are very accommodating. I like being able to have access to any of its sister resorts and that the food choices are abundant. One never has to leave the premises, leaving more time for R&R. A great feature is having an onsite Thomas Moore travel agency. They can book you airport shuttle service and excellent day excursions. The only negative comment I have is that most prices in the Royal Market are too expensive. I will return there and I would recommend it to anyone, especially to families.

Room Tip: A beachfront room on the ground floor would be ideal.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“A Place to Really Relax”
5 of 5 stars Reviewed January 22, 2013

We have been coming here for over 20 years and always find this resort a place to truly relax. Anything you would need for a vacation stay is right here. There are plenty of seats at the beach, by the pool and on the deck. I never feel crowded or herded here. Each villa has a spacious private deck and plenty of room. Each suite comes with two complete master bedrooms and includes a spacious living/dining room & functioning kitchen. I love to read, nap, and be entranced by the beautiful turquoise sea.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cristóbal G, Community Manager at The Royal Caribbean, responded to this review
January 23, 2013
Dear Guest,

Thank you for your comments about our resort.

We really hope you enjoyed your vacation and look forward to welcome you again in your home away from home.

Warm regards.

Cristóbal Galindo
Community Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Favorite vacation spot”
5 of 5 stars Reviewed January 20, 2013

For almost 20 years, we have returned to the Royal Caribbean as our favorite vacation. The quality of service - from waiters, housekeepers, front desk staff, security guards, or boutique staff - is gracious, friendly, and exceptional. The grounds are beautiful, the pool areas and beach areas are as impeccably maintained as the reception areas and restaurants. With a convenience store, laundry, workout room, varied restaurants on site, we can choose to do nothing but relax - or grab a taxi or bus ride to Cancun's bounty of restaurants and entertainment. We feel comfortable and safe vacationing in Cancun, but we feel royally treated at the Royal Caribbean!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cristóbal G, Community Manager at The Royal Caribbean, responded to this review
January 23, 2013
Dear Guest,

We appreciate your time and comments about our resort.

We hope you enjoyed your stay with us and hope to see you again soon here at your home away from home.

Best regards.

Cristóbal Galindo
Community Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“The Royal. Caribbean Hotel. Is Fabulous”
4 of 5 stars Reviewed January 20, 2013

We stayed at the Royal Caribbean Hotel for seven nights and were so very impressed. We had a two bedroom unit and it was great. Two walk-in closets provided lots of space for your clothes & shoes, luggage; granite counter tops in kitchen, dishwasher, you name it, the kitchen was equipped. The only thing they didn't provide as the small bottles of shampoo, hand lotion, etc. Not a major problem if you knew before you arrived. The restaurants were very good and there are numerous restaurants in Cancun worth a visit. This is a time share property, however the sales people don't bother you

Room Tip: All rooms face the Caribbean so they all great.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cristóbal G, Community Manager at The Royal Caribbean, responded to this review
January 23, 2013
Dear Guest,

We appreciate you taking the time to post on our property

We're glad to know that our facilities fulfill all your needs and hope to welcome you again on your next visit to Mexican Caribbean.

Best Regards.

Cristóbal Galindo.
Community manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Royal Caribbean

Also Known As:
The Royal Caribbean Hotel
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Royal Caribbean Cancun
Royal Caribbean
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Royal Caribbean Hotel
Caribbean Royal
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in Cancun
#14 Top resorts Hotels in Cancun
#16 On the Beach Hotels in Cancun
#30 Romantic Hotels in Cancun
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Escape to paradise. Sink your toes into the soft white sand and surrender to the caress of the warm breeze in your own Cancun hideaway. An enchanting beachfront setting, spacious villas, five-star services and friendly ambiance, make The Royal Caribbean a heavenly spot for relaxing and reconnecting with family and friends. ... more   less 
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