The good: place is well kept. Museum next door is nice. Staff except front desk is helpful..exceptionally so. Ivan the marina associate remembers your name. Maitre d called and found prices at associate restaurant. We were here second week in December. Missed the welcome party..so we did not have activity schedule and they did not post it in advance. Had to wait until 9 am on the day to get schedule. The clients are friendly. More seniors like me. Maids kept room nice.
Plenty of parking..free.
Staff fairly helpful except front desk check in.
I had car trouble and they helped.
Rooms well appointed. Dishwasher and soap.
If you get two bedroom one can be lock off with efficiency. I loved that so I could have regular coffee, microwave and mini fridge for snacks.
They have no problem you bring food or drinks in plastic to pool. A big plus.
The bad: even though we were only one in line, the front desk did not even try to give us a room I wanted. I am looking at swimming pool on ground level and she smirked and smugly said it was a water view. I would have liked a choice..or a consult. When she was not buy and no one in line and the resort only one quarter full. Seriously, I have a pool at home.. I just wanted to mindlessly watch the waves and contemplate meaning of life. Instead I had to jump up and get dressed and walk length of property to see sunrise.
Also bad..resort forces you to put a non refundable deposit for food and drinks..if you use debit card. Refund if at all in pesos. If it were up to me I would only put fifty dollars. I felt instead of fresh fish at market we were forced to eat there to use funds. I like to have choice. I have excellent credit. So I don't like their system.
So I am here, they not allow me to get room I like...and they want to sequester funds...not my idea of first class operation. And chairs in front of my room are often taken.. One time two families of screaming children from next door moved in and I left.
Beyond that was a nice place..and accommodating staff. Most guest happy..though every now and then I heard someone unhappy with universe he he.
My toilet ran sometimes..I just jiggled it and did not bother..so I would not have to be bothered with maintenance.
Unit noisy..both outside noise and equipment...but bedrooms can close door.
There are convenience stores on site. Groceries too.Prices a little higher than in town but not outrageously so..and very convenient.
Last night options were Italian buffet 355 pesos rate 12.25 to dollar' prime rib 14 oz,, baked potato with the best sour cream I ever ate ..spiced, and roasted asparagus also 354 pesos, or ala carte. The buffet was scrumptious looking...loads of choices. But...that is a ton of food for a senior. The captains cove restaurant accommodated us without a reservation...and there was a resort discount of ten percent..so I got prime rib. Meat was so so, but rest was excellent and I brought half home in Togo box.
My only beef with the on site services is having to prepay and use a charge system. It was the choice as I understand cash deposit, debit charge you must decide in advance or credit card..and get possible exchange fees.
I normally just rent a house, villa, on vacation so I can get a set view..and do not have to fight over chairs.
This unit if get full one bedroom does have chairs.
Unless I could reserve unit with view I want I would be hesitant to return.
I did very much enjoy use of kayak on the bay.they have pool noodles and snorkel gear too. I brought my own mask. The fins are black full foot and come in size groupings. I tried same ones on snorkel trip and they worked fine.
This is not a hopping resort...but if laid back quiet.it is a nice place.
It is beautiful, well kept, and if you are here with friends you can have a great time.
I have a house, pool and very similar weather at home. I came for water as in ocean.
So my preference would have been unit where I could see ocean waves...even though very long walk and gerbil tubes.
Our unit was close to lobby, car park, pool, exit, stores in two complexes ...Royal Mayan, so many would love location. Whereas the ocean units are way the heck down there through long walkways aka gerbil tubes..and a long way from pool..and stores. Definitely a trade off. But again I was not offered any choice..front desk when I asked for view was SMUG and totally unhelpful..not accommodating. No way I ever own here and put up with that condescension. I travel routinely with special needs folks..and I can want some units handicapped accessible,etc. I plan big reunions and rent several units.
I would rate very well if check in was different.
I don't understand if the resort is more than half empty..why they would not even make feeble attempt to accommodate room request. They never gave any choice. They gave Zero thought to my future business. I was a guest. I rented two complete villas last year...needed fifteen one bedrooms. Very short sighted. The time share guy call us every day...but if they won't honor room request no way I come back unless others really want to, much less buy here.
I really don't understand why they not honor room request. Today I walk to the place to see water...AstroTurf wet from rain yesterday.
The only place I can go to see water is totally unshaded.
Whereas the rooms facing are covered balcony.
I did not fly to Mexico for two weeks listen to noisy kids, fight over lawn chairs and walk through development to see waves.
It would be different if they were full or busy..but front desk clerk just not give a darn.
I resent attitude. Why not be helpful? It would not have cost them anything...
I cannot comprehend it..especially when they are trying to sell units.
Foolish foolish foolish choice.
Apartment is nice. I love the unit. But I like to see the waves. It is a small thing to ask.
Good one. Unless you own at royal I doubt you have a room choice. Some rooms especially Oceanside ar...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.