I did plenty of research for a good hotel for my first trip to Cancun and found this one had good reviews. I was scared when I booked fearing there would be a catch to the good price for a suite. This is one of the best hotels I have ever stayed at. I got an ocean view suite on the 4th floor . I must say everytime I looked outside I had a glance at the beautiful view. There was great customer service and the whole place was very clean. I loved the palapas available to guests. I also liked the fact that the pool was not deep being that I don't know how to swim I was still able to enjoy a good time at the pools. The only thing I didn't like was that you have to use your room key as a credit type of thing and then you pay at checkout. Not a big deal if you plan on exploring cancun and dining out.