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Pretty Nice - The Royal Islander

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The Royal Islander: Traveler Reviews

3.5 of 5
Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
368 traveler photos
Ranked #21 of 171 hotels in Cancun
4.5 of 5 stars 502 Reviews
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502 reviews from our community

Traveler rating
    319
    137
    27
    10
    9
See reviews for
Families
183
 
Couples
179
 
Solo
12
 
Business
3
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Pretty Nice”
4 of 5 stars Reviewed February 13, 2013

Hotel was really nice and clean. Didn't get involved with much of the staff. Food was just ok. I really didn't care for using the room key for purchases. Would of rather just paid cash. The beach was very nice, but it was way too windy. So, if you are going there to get in the water forget it. The pool was cold and no beach loungers to be had. Also, the sun sets early and you're in the shade. I would choose another hotel on down were it's not so windy. They cater to the time share holders, so If you're not one they really don't bother with you. Would choose differently next time.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask cfrazier22 about The Royal Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review
February 18, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your comments. We are always listening and will make sure these are reviewed by the appropriate departments in order to find ways to improve our service. Our resorts have a policy that prohibits guests from saving beach chairs and sun beds by covering them with towels. Thank you for pointing it out we'll continue to enforce this policy.

We know that windy weather is not as pleasant as warm and calm conditions, but we kindly ask you to understand that the weather is not under our control. We are sure that the wind will soon drop and calm will prevail. We are sorry that you say you will choose a different resort next time because of the wind and we hope that you change your mind so that we can provide you with the service you have come to expect from Royal Resorts.

Warm Regards.

Cristóbal Galindo
Community Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
2 reviews
“Royal Islander. Staff great. The building? Not as.”
3 of 5 stars Reviewed February 13, 2013

We stayed at the Islander for 2 weeks. The staff was excellent. Helpful, friendly.The resorts outside grounds is good. Nice swimming pool area plus the front beach area is beautiful. Always very windy though.The building itself is the problem.The elevator broke down 3 times, our toilet would either run or get plugged easily. The rooms though clean are very dated. The wifi was horrible. We had to switch rooms on Saturday and had to wait 1 1/2 hours for new appliances to be installed in our new suite. Also the Royal does an aggresive Timeshare program after treating you to a breakfast at their new resort.They say at first they just want to show you around, however..... Bit of a turn off."Sorry, I forgot to bring a cheque for 40,000+ dollars."

Room Tip: To get great timeshare rooms at a decent price.....sellmytimeshare.com
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask 5_4_fighting about The Royal Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doylestown, pa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great time at the Royal Islander”
5 of 5 stars Reviewed February 11, 2013

Our 8 night stay at the Royal Islander was wonderful. Facility is ultra clean, beautiful pool with drink and food service, and a spectacular clean beach with the same bar and food service. Fish tacos from the onsite restaurant were fabulous! Every room has a wonderful view, either of the pool area or in the case of our unit, great view of the ocean! Units are extremely clean, furniture and bedding are fine, although, could use an update....but perfectly fine. Access to the other Royal Hotels make this a bonus for their restaurants, pools, etc. Quiet resort, no rowdy drinking crowds which we appreciated. Excellent restaurants a cab ride away if you choose. Onsite, small market for groceries, etc. or a full Walmart a cab ride or bus ride away has everything you need for your stay....food, beer, liquor, etc. Wifi in the unit worked fine. A great resort...would love to go back!!

Room Tip: If you can get an ocean view, it's truly spectacular....but all other rooms have pool views whic...
See more room tips
Stayed February 2013, traveled with friends
Was this review helpful? Yes 2
Ask lucyrio about The Royal Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review
February 18, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We really appreciate your kind words. We always strive to provide the best service available to our customers and we find very rewarding to read reviews like this. Nevertheless: we are always listening to our customers's feedback and we'll make sure our Guest Service Manager at Royal Islander reads this.

We hope to welcome you again soon at your home away from home.

Warm Regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, Colorado
1 review
“Great Resort!”
5 of 5 stars Reviewed February 10, 2013

Hi,

We just checked out on Saturday Feb. 9th 2013, and what a great resort with an excellent staff!! I highly encourage anyone to visit there. Everything was awesome including the staff, food, bar, location, room, view, beach, service, and store!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jim S about The Royal Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review
February 18, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your kind words and are happy to know you had such a good time during your last visit to our resort. We always strive to provide the best service available and is rewarding to learn our staff is doing such a nice work.

We hope to welcome you again soon here at your home away from home.

Warm Regards

Cristóbal Galindo.
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fenton, Michigan
1 review
1 helpful vote 1 helpful vote
“Consistent quality!”
5 of 5 stars Reviewed February 8, 2013

We have been coming to the Royal Resorts , the Islander, for over twenty years and have never been disappointed in our stay. Clean, spacious and nicely appointed villas with outstanding beaches, pools and restaurants. The staff are all great and there is more to do than time allows! My only negative was too much time spent by "Chubby" pushing Dr. Dzugan at the Orientation. Very uncomfortable and NOT the place for that! Please don't do it anymore...we felt like captives...

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Betsy5411 about The Royal Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review
February 18, 2013
Dear Guest,

We appreciate you taking time to post about our resort.

We are always listening to our customers's feedback and yours won't be an exception. We will make sure your comments are reviewed by the appropriated channels and we'll take actions in order to improve our service.

We hope to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.

Cristóbal Galindo.
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Islander

Also Known As:
The Royal Islander Hotel
The Royal Islander Hotel Cancun
Royal Islander Cancun
Royal Islander
Royal Islander Hotel Cancun
Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Cancun
#16 Top resorts Hotels in Cancun
#19 On the Beach Hotels in Cancun
#37 Romantic Hotels in Cancun
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Secluded and spectacular, The Royal Islander is a haven of tranquility and relaxation, an exclusive hideaway offering spacious villa accommodation and five-star services.The smallest resort in the Royal Resorts collection, The Royal Islander has an intimate ambiance, a friendly family feeling that makes it a truly special place to be. A privileged location on the highest point of Cancun island gives guests incredible views of the Caribbean, the jungle and the Nichupte lagoon. ... more   less 
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The Royal Islander
Kukulcan Boulevard Km 17.5 L-51 Hotel Zone
Cancun 77500
Mexico
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