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“Pretty Nice” 4 of 5 stars
Review of The Royal Islander

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The Royal Islander
3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico   |  
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Ranked #38 of 178 Hotels in Cancun
Certificate of Excellence
Kansas City, Missouri
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pretty Nice”
4 of 5 stars Reviewed February 13, 2013

Hotel was really nice and clean. Didn't get involved with much of the staff. Food was just ok. I really didn't care for using the room key for purchases. Would of rather just paid cash. The beach was very nice, but it was way too windy. So, if you are going there to get in the water forget it. The pool was cold and no beach loungers to be had. Also, the sun sets early and you're in the shade. I would choose another hotel on down were it's not so windy. They cater to the time share holders, so If you're not one they really don't bother with you. Would choose differently next time.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your comments. We are always listening and will make sure these are reviewed by the appropriate departments in order to find ways to improve our service. Our resorts have a policy that prohibits guests from saving beach chairs and sun beds by covering them with towels. Thank you for pointing it out we'll continue to enforce this policy.

We know that windy weather is not as pleasant as warm and calm conditions, but we kindly ask you to understand that the weather is not under our control. We are sure that the wind will soon drop and calm will prevail. We are sorry that you say you will choose a different resort next time because of the wind and we hope that you change your mind so that we can provide you with the service you have come to expect from Royal Resorts.

Warm Regards.

Cristóbal Galindo
Community Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,045 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Red Deer, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 13, 2013

We stayed at the Islander for 2 weeks. The staff was excellent. Helpful, friendly.The resorts outside grounds is good. Nice swimming pool area plus the front beach area is beautiful. Always very windy though.The building itself is the problem.The elevator broke down 3 times, our toilet would either run or get plugged easily. The rooms though clean are very dated. The wifi was horrible. We had to switch rooms on Saturday and had to wait 1 1/2 hours for new appliances to be installed in our new suite. Also the Royal does an aggresive Timeshare program after treating you to a breakfast at their new resort.They say at first they just want to show you around, however..... Bit of a turn off."Sorry, I forgot to bring a cheque for 40,000+ dollars."

Room Tip: To get great timeshare rooms at a decent price.....sellmytimeshare.com
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doylestown, pa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 11, 2013

Our 8 night stay at the Royal Islander was wonderful. Facility is ultra clean, beautiful pool with drink and food service, and a spectacular clean beach with the same bar and food service. Fish tacos from the onsite restaurant were fabulous! Every room has a wonderful view, either of the pool area or in the case of our unit, great view of the ocean! Units are extremely clean, furniture and bedding are fine, although, could use an update....but perfectly fine. Access to the other Royal Hotels make this a bonus for their restaurants, pools, etc. Quiet resort, no rowdy drinking crowds which we appreciated. Excellent restaurants a cab ride away if you choose. Onsite, small market for groceries, etc. or a full Walmart a cab ride or bus ride away has everything you need for your stay....food, beer, liquor, etc. Wifi in the unit worked fine. A great resort...would love to go back!!

Room Tip: If you can get an ocean view, it's truly spectacular....but all other rooms have pool views whic...
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Stayed February 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We really appreciate your kind words. We always strive to provide the best service available to our customers and we find very rewarding to read reviews like this. Nevertheless: we are always listening to our customers's feedback and we'll make sure our Guest Service Manager at Royal Islander reads this.

We hope to welcome you again soon at your home away from home.

Warm Regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, Colorado
1 review
5 of 5 stars Reviewed February 10, 2013

Hi,

We just checked out on Saturday Feb. 9th 2013, and what a great resort with an excellent staff!! I highly encourage anyone to visit there. Everything was awesome including the staff, food, bar, location, room, view, beach, service, and store!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We appreciate your kind words and are happy to know you had such a good time during your last visit to our resort. We always strive to provide the best service available and is rewarding to learn our staff is doing such a nice work.

We hope to welcome you again soon here at your home away from home.

Warm Regards

Cristóbal Galindo.
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fenton, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 8, 2013

We have been coming to the Royal Resorts , the Islander, for over twenty years and have never been disappointed in our stay. Clean, spacious and nicely appointed villas with outstanding beaches, pools and restaurants. The staff are all great and there is more to do than time allows! My only negative was too much time spent by "Chubby" pushing Dr. Dzugan at the Orientation. Very uncomfortable and NOT the place for that! Please don't do it anymore...we felt like captives...

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, February 18, 2013
Dear Guest,

We appreciate you taking time to post about our resort.

We are always listening to our customers's feedback and yours won't be an exception. We will make sure your comments are reviewed by the appropriated channels and we'll take actions in order to improve our service.

We hope to welcome you again during your next visit to Mexican Caribbean.

Warm Regards.

Cristóbal Galindo.
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 3, 2013

Nice rooms. Nice pool area. Landscaping very good. Beach area very good. We arrived around 3:30-4:00 pm but our room not ready. Breakfast Buffett not very good but very expensive. Wifi connection was the worst I've ever experienced in a resort. Customer service was mixed. Some very good and some not good at all.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, February 7, 2013
Dear Guest.

Thank you for taking time to post about our resort.

We take your comments very seriously and we'll address them with extreme care in order to improve our service. We consider our prices are competitive in the area and we regret that you think otherwise.

We hope you enjoyed the rest of your stay in Cancun.

Warm regards

Cristóbal Galindo.
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 3, 2013

Great units, very well kept. Continuing upgrades which helps a 20yr old property. Hopefully that will continue. Great concierge Ross who kept us updated and informed but didn't go overboard with calls and requests. Very helpful with reservations and arrangements. We spend two weeks every January and continue to look forward to our home away.

Room Tip: Several beach front units are available, Buildings 1,7 and 8 are all beach front units.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, February 8, 2013
Dear Guest,

Thank you for taking time to post about our resort.

We always strive to provide our guests the best service available and this will continue to be our main goal. We'll praise Ross for doing such a good job because he's being continuously mentioned in good reviews like yours.

We are already waiting for you! See you next January :)

Best Regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Cancun
#15 Spa Hotel in Cancun
#23 Romantic Hotel in Cancun
#30 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Royal Islander(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our twin resorts offer an exceptional collection of services... And twice the fun. Nestled on the beach, The Royal Islander(R) offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun

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