We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First Stay Here -- We loved it!” 5 of 5 stars
Review of The Royal Islander

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added The Royal Islander to your Saves list
The Royal Islander
3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Black Friday Special Sale
Ranked #28 of 177 Hotels in Cancun
Reno
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“First Stay Here -- We loved it!”
5 of 5 stars Reviewed January 25, 2013

Hi Guys -- I am actually writing this from our room here at the hotel because I don't want to forget anything when life in the U.S. comes crashing back in to our consciousness! :)

There were three things I was really worried about before coming here: Would the beach be as nice as I think it will be? Will the suite be smaller than it looks in the pics? Would the bed be comfy?

Firstly, the beach is gorgeous. We walked up and down the beach many times, and they take such good care of this beachfront. The sand is soft and white and exactly what you would expect when laying out on a beach. Lots of beach chairs and umbrellas to relax in all day long. They also have outdoor showers so you can cool off without going into the ocean, which happened to be very rough when we were here -- although that didn't stop anyone except me because I can't swim. ;)

I was SO pleasantly surprised with the size of our suite. Lots and lots of space to spread out. Really, you get SO MUCH room for your money. The pictures actually make everything look smaller than it is! We met quite a few people during our trip who were staying in the "lock off" rooms on the property (the smaller hotel-like rooms attached to the suites), and when they would come up to our suite they were wowed by how big they were!

The bed in our suite was GIGANTIC and nice and firm, but not hard. The pillows were very supportive and comfy so your head just sinks in and you fall off to sleep.

You should know that many people think they can just come here and open the patio doors to let fresh air in. But it is SOOOO HUMID here that you will wake up and floors and the cushions on the couch and chairs and the floors will be wet!

So if you DO open the doors, do it for short amounts of time, and shut your air con off when you do -- because if you don't, then it makes the air con system wet and then they end up with a mildew situation that is difficult to get rid of. So if you open your doors, shut off the air. People with mildew allergies like me will thank you for doing this! :)

We really loved that we didn't have to carry cash, just our key card to charge stuff. The happy hours rocked! Half price or two-for-one. The Islander's happy hours were 3p-6p -- discovered that the Mayan's happy hours lasted until 7p. So you can drink for cheap from 3-7p, take a break for dindin, and then go to the next happy hour at Islander from 9p-10p! Truly a money saver! Although not the best for your liver. :)

I have to run to shower and get ready to leave (sooo sad we have to go!) but just wanted to point out a couple more things.

Firstly, the WiFi works great if you are in the right room. The higher up you go, or the further away from the lobby you get, the worse your reception. The building is situated like this: Buildings 1 and 7 are beach front. Then behind building 1 you have building 2, then behind that is building 3, etc, all the way around the pool until you get to building 7 again. The lobby is located below building 4 -- and the modem must be somewhere around there. We stayed in building 6 on the 7th floor when we first got here and the WiFi sucked. Then we moved to building 3 on the 4th floor and the WiFi was excellent on the patio and very good inside at the dining room table. For those of us who have to work online while we are away, this is important to know. :)

Another good thing to know is buildings 2, 3, and half of 4 face the sun, and buildings 5 and 6 and again half of 4 are always in the shade. Ocean fronts get morning sun.

Two outstanding customer service peeps I would like to point out:

1. Ismael, the front desk manager. Patience of a saint. I had an allergy that caused me to have to move from our first room, and he worked very closely with me to make sure that the room I was moved to worked for me -- which it did. Ismael, you are the best!

2. Ross, our concierge. So friendly and helpful. I have read some reviews that have talked about their concierge being a pain in the bleeeeep, but Ross was never a pain to us. He always listened carefully to what we asked, always provided answers and assistance to us in whatever way we needed, and did it all with a smile. Truly a super duper nice person. Ross, we were very happy you were our Concierge! Thank you for EVERYTHING! :)

We would love to come back here, but they are going to switch to all-inclusive, for members only. Very sad. If you can book yourself in this resort before they make that switch, do it! :)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, January 31, 2013
Dear Guest.

Thank you for taking time to post your review about our resort.

We value your comments and for sure we will praise Ismael and Ross for doing such a nice job. Is very important for us to know we can rely on such persons to give our customers the personalized attention they deserve.

We hope to welcome you again soon at this your home away from home.

Warm Regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

864 reviews from our community

Traveler rating
    513
    247
    62
    20
    22
See reviews for
319
301
19
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Top Contributor
131 reviews 131 reviews
13 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 25, 2013

The Royal Islander was built as an upscale time-share some thirty years ago along with its sister and adjoining time-shares, The Roal Caribbean and The Royal Mayan. Good service and activities in a beautiful beach setting makes this place a lovely choice. The kitchen and furnishings, although somewhat dated, are comfortable. Be prepared for frequent time-share pitches from the time you land at the airport to anytime you walk down the street. Your "concierge" is in fact your hotel assigned time-share pitcher, and they don't like "no" for an answer.
If you are thinking of buying, beware that the properties are time- bound by property leases, and the hotel/time-shares are converting to " all inclusive," which may or may not be your cup of tea.

Room Tip: The Royal Islander is closer to the airport than it is downtown, but busees run every few minutes at...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, January 31, 2013
Dear Guest,

Thank you for taking the time to post your review about our resort.

Our resort is a mixed use resort, and does lend itself to a few challenges. Regardless we hope to always achieve a high level of satisfaction. We value your opinion and will make sure your comments are reviewed by the appropriate channels so that our service may improve.

We hope to have the chance to welcome you during your next visit to Mexican Caribbean.

Warm Regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 24, 2013

We stayed here in October 2012. It was on par with previous Royal properties.(Sands, Mayan, and Haciendas.) this was a second week after an all-inclusive stay with some friends. I can say we enjoyed this place as well as the other. Rooms we nice and we had a 6th floor view of the ocean. Great balcony was wonderful will stiff breeze most of the week. Food was good after all the buffets we had the previous week. I am fond of the royal properties since you can go next door and try a new crowd if you wish.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 24, 2013

We have stayed at the Royal Islander many times over the last 15+ years. It is always a wonderful experience! Terrific staff, perfectly groomed grounds, pool and beach. While you are there, try out La Palapa (for casual fare) and El Conquistador (for fine dining) at the Royal Mayan, the sister resort adjoining the property.

Room Tip: Every room has an ocean view!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pa
1 review
4 of 5 stars Reviewed January 24, 2013

This was our third stay at the Islander. Our friend co-owns a timeshare. We like the location. Service, whether it's by the pool, in the restaurants, at the front desk, etc., was excellent. It was nice to be able to try the other resorts, i.e., the Mayan, the Sands and the Caribbean. The spa was great.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY, NY
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2013

Very friendly, helpful staff. Clean rooms and resort facilities. Lots of free activities available at resort to keep you entertained. Or just relax on the many lounge chaises by the pool or beach. Convenient shuttles to visit sister resorts. Location is about a 20 minute ride from airport, which is very convenient. On site activities desk available to book tours and adventure trips outside the resort.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park Ridge,IL
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 22, 2013

Just got back from my annual one week stay at Royal Islander in Cancun. I have a timeshare here, and always look forward to my stay in January escaping the frigid Chicago weather. As always my stay was near letter perfect. Upon arrival, the well trained and sincere staff welcome you back home. The staff for the most part remains the same over the years, so you are able to forge a relationship with them. There was Miguel greeting us when we arrived. Willy, Samuel,Fermin and Carlos were there to take care of your every need in and around the pool. Dominga our maid kept our rooms immaculate everyday, always with smiles on their faces.The grounds are kept clean and well trimmed. Food and drinks are very reasonably priced. There are water activities available, some being complimentary , some with a charge. All and all, the total package is very enjoyable, and my only regret is that I only have one week to spend there. I would recommend Royal Islander to anyone who wants an enjoyable, reasonably priced vacation in Cancun.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Islander, responded to this review, January 23, 2013
Dear Guest,

We really appreciate your comments about our resort and services.

We are convinced that our staff is very important to our company, only second to our customers. We'll make sure to thank Miguel, Samuel, Fermin, Carlos and Dominga for making you feel at home.

We’re looking forward to the next opportunity to receive you here at your home away from home.

Warm regards.

Cristóbal Galindo
Community Manager
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Royal Islander? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Nestled on the beach, The Royal Islander® offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. Play in the pool. Head for the tennis courts. Sign up for a round of golf at a nearby course and explore ancient Mayan temples at El Rey. Sip a tropical cocktail on the terrace. Savor fresh seafood cooked to perfection. A peaceful ambiance and time-honored hospitality make this resort a truly special place to vacation with family and friends. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, BookIt.com, TripOnline SA, Orbitz, Despegar.com, Odigeo, HotelTravel.com, Priceline, Venere, Travelocity and Tingo so you can book your The Royal Islander reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun

Owners: What's your side of the story?

If you own or manage The Royal Islander, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.