“my time at the riu caribe. the good and the bad.”
My best friend and I stayed at the riu caribe during the beginning of september 2012. We're both 21 and we wanted to stay in a hotel that gave us the opportunity to go out each night into cancun, as well as relax and sunbathe during the day.
Overall, we had an amazing two weeks at the resort and we were both a little sad to be leaving. We met some great people - as well as a handful of not so great - and these are the people that really made our holiday!
When we arrived at the hotel mid afternoon our check in was done as a group - to save time. When we were given our room key we made our way to our rooms after leaving our luggage for reception to bring over. Although I had emailed the hotel a week before our stay to request two double beds we were given a room with only one. Usually this wouldn't of been a problem if were only staying for a couple of nights, but as we were here for two weeks we went back to reception to request a new room with two beds. James at reception was so helpful! He upgraded our room to a junior suit so we had a sea view room on the corner of the hotel so it was much bigger, we were so happy! The only downfall to this was our luggage seemed to take forever to arrive - over an hours wait. I'm not sure if there must of been a mix up and they took our suitcases to the first room, but it did seem like a very long time to be waiting, especially when you've been on a 9 hour flight and you just want to freshen up.....but we wasn't complaining, we were on holiday!!
As well as a big bedroom, the bathroom was great, with two sinks and a big shower, nothing to fault it on!
The hotel was lovely, I had been a little apprehensive at first about booking this hotel. In the past I have stayed at the Riu Palace Punta Cana and the Riu Palace Bavaro in the Dominican Republic, and also the Riu Palace Mexico, and I was a little worried this hotel would fall short, considering it isn't one of the Palace hotels. It wasn't as beautiful or as breathtaking as these other hotels but I knew what to expect and I was more impressed than I thought I would have been, it really was a lovely place to stay.
The beach was awesome, just what we expected. Who cares about a little seaweed! We sunbathed on the beach most days as the breeze was much better by the sea, but spent most of our time sat by the pool bar. I was a little creeped by the fishies in the sea, but its their home and I think a lot of people will enjoy watching them swim by their feet.
One big let down from the pool area for us was that the pool bar was in the shade all day. I appreciate that people will like to sit in the shade to cool down, but there are a few of us that would still love to sit by the bar in the sunshine!!!!
The waiters at the pool bar are without a doubt the best waiters ever. I think my friend and I both got a little reputation for ourselves and whenever they saw us they started to chant 'shots shots shots shots' and would pour us a shot without being asked.... don't let this put you off, these waiters aren't pushy and we'd both just laugh and decline the shot if we were feeling a little hungover. I gave most cocktails a try and although they aren't going to be top of the range they were pretty good!!
The food really was the biggest let down...however did gain points for the pizzeria, which is amazing and should really be open a lot longer than it is! I would of enjoyed having a pizza every night, much better than the food they served during dinner. During lunch the food was nice, it was the evening meal that really let the hotel down, everything became bland and I could not wait to get home and eat something real! I did however enjoy the spring rolls, mm they were nice, but I only saw them once! The waiter who served us for dinner - I can't remember his name - was very nice, always calling us 'princess' and being friendly, making us laugh and smile. He did really brighten up the meal time experience and when it came to us leaving we was both prepared to leave him a good tip, except, we arrived quite late for dinner on our last night as I'd been developing a cold during our last week which got the better of me on our last day and I'd had a nap and overslept. When we got to the buffet it was about 20 minutes until they closed and we was just greeted with a 'hola' and were poured a glass of water, none of the loveliness we had been receiving the past two weeks!! I really thought this was quite rude and seemed like the nice attitude we'd received so far was a bit fake. I work in sales and you have to put a smile on your face even when you want to kick, scream and shout at someone. Besides, we never stayed long at the restaurant, we ate our dinner and left, and on this particular night we wanted to get something quick to eat so we could go back to the room and finish getting ready so we could go to coco bongo - hadn't had chance to go there yet so I was going to forget about my cold for a few hours and enjoy my last night. Needless to say, we didn't tip the waiter.
Security seems to be good, after a minor experience with them, they seem to help with looking after their guests! hahaha (much more to this little story but, always good for you to know)
Also had an incident one night, Adrian on reception was a big help and for the rest of the holiday I felt so safe coming home in the early hours of the morning knowing that we would safe!
We tried to go out as often as we could at night as it was so incredibly, soul destroyingly boring at the hotel, even the shows were shocking. I'm not sure if it was made much more boring knowing we were in Cancun and the clubs were practically on our doorstep, but there really wasn't anything to do. It ranged from about $40-$65 to go out, and that included the transfer to the club, entry and an open bar. Transfers back to the hotel wasn't included, we generally paid about $15 for a taxi home, could work it down to $10 but a bit of a struggle, rather just pay and leave rather than haggling when I just wanted to get into bed. We enjoyed all the nights we went out, 8 out of the 14 we were there. I'd recommend trying them all, they go somewhere different each day of the week and its worth going for the experience, not anything like the clubs at home.
The weather was great for the first nine days, then went downhill. The first few days of rain it was just during the night, the beginning of our second week, then gradually it rained more and more throughout the day. Our last day was spent in the lobby - had enough of the boring lobby at night nevermind throughout the day! - and although the entertainers come inside, I wouldn't call it entertainment. I eventually went to the room to try and sleep off the cold i'd got.
Why would I have a cold when I was holidaying in Mexico? ah, because of our lovely big free junior suit!! Which started to leak the first night it rained. It leaked and leaked and leaked. Two days before we were leaving, after multiple trips to reception, we requested a new room. Our clothes were very damp and we were waking up and getting out of bed into a big puddle of water, our entire room was flooded! All the hotel could do was provide buckets to catch the water and it just wasn't good enough, the buckets couldn't catch it all! James explained that this happened with the junior suits. Bit of a downfall if you've paid extra for this! We were then moved into one of the ordinary rooms, they are very small, but i'm not sure if we felt cramped after having so much space!
I'd also like to mention that I'm forever cold in bed, I used both the fleecey blankets and I thought the maid would of figured that I slept with them as each morning they were both on my bed, but after our first week the maid took both blankets!! I couldn't believe it. Felt like a punishment!! My sleep quality was ruined! Looking back, I can't quite remember why I didn't ask reception for another blanket, probably because i'd had too many trips there already. Oh well!
Finally, the entertainment. The first few days of the holiday I really thought the entertainment was great. But I soon realised that the entertainment team have their favourites, after talking to another group of girls staying at the hotel and having this pointed out to me. On nights my friend would be taken by one of the male entertainers to the DJ boxes in each club, and i'd be left, although we'd made friends with others and I wasn't left by myself I still feel that this is unacceptable. If anything had of happened to my friend or myself when we werent together I think the entertainment team would of been to blame. I think that its disgusting that the entertainers use these nights out as an excuse to get girls drunk, to kiss them, and also take them back to their apartments. I think this needs to be addressed by the hotel management.
On two occasions I arrived back at the hotel without my friend as the entertainers - two in particular, one male and one female - had got her drunk and taken her away from the rest of the group. She didn't arrive back to the hotel until the next morning.
I would like to say that Super Tony really was super.
Overall, I had an amazing girlie holiday with my best friend. I didn't want to leave the sunshine or the beach, but I was looking forward to going home to see my boyfriend, to eat nice food and get back to normality.
Would I go back? Maybe, if the entertainment team weren't so desperate and slutty.
Corner suites leak.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.