This hotel was of the high standard you expect from the Riu chain. Good food, service and generally a high quality environment. But there were a few problems that did spoil our overall holiday enjoyment.
1. Of the rooms we were initially allocated, one had leaking air con (towels were on the floor soaking up the water!) and one had no hot water at all. We were quickly offered other rooms (thanks to the receptionist), but I don't understand why we were allocated faulty rooms in the first place - don't they check them regularly? The last thing you want is to change rooms twice after a 11 hour flight from the UK!
2. The beach is beautiful soft white sand, but crowded with row after row of shoulder to shoulder sunbeds. The hotel has tried to ensure sufficient sunbeds are available for its large number of guests, but the beach is far too small to accommodate them.
3. The entertainment was ok with the team working hard throughout most of the day and evening with various activities and shows. The problem was with some of the guests who had too much to drink and were very loud and annoying to most of the others present. The entertainment team try to handle these situations diplomatically, but it is not pleasant for those not so drunk.
Overall the holiday was good, but I would not return to this hotel. Our previous holiday in Mexico was at the Riu Yucatan in Playa del Carmen. That was a far better experience.
We used to be big fans of all-inclusive holidays, but the level of drunkenness leading to noisy, loutish behaviour seems to be increasing. The problem seems to be worse in Mexico and the Dominican Republic where the guests are mainly from the USA and Canada, although those from the UK and Russia are becoming just as bad.
Maybe we are getting too old for this type of holiday and need to move more up-market away from the noisy youngsters.