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“Great Trip!!” 4 of 5 stars
Review of Golden Parnassus Resort & Spa

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Golden Parnassus Resort & Spa
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 14.5, Retorno San Miguelito, Lote 37, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #52 of 177 Hotels in Cancun
Inwood WV
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Great Trip!!”
4 of 5 stars Reviewed June 11, 2013

Had another wonderful time at the Golden Parnassus. The BEST thing is that everybody remembers you! The service is phenomenal and the food is good. Make sure you request Oscar at breakfast (he is tops!). Also, my favorite bartenders are Jose and Guillermo (they remember and appreciate all!). We found while we were there this time that the sister resort "Great Parnassus" down the street has a much larger variety of restaurants and the roof bar/pools are for adults only. Nothing like using 2 hotels for the price of one. I recommend this place over and over again!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 17, 2013
Dear Guest,
Thank you for staying at the Golden Parnassus Resort & Spa, we appreciate you to share us your feedback,
It’s always pleasant for us to know that you had a great stay in the Resort with our staff contributing to make it even better.
We will be more than glad to welcome you again to your Golden home in Cancun.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,275 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (653)
Date | Rating
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  • English first
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English first
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 9, 2013 via mobile

We were there 5/22 to 5/29 this year. This was our 5th time. We love this little resort. It has such a fun atmosphere and the staff goes above and beyond to make our stay enjoyable. From Maru to all the bartenders (Alphonso, Fermin, Jose) make us miss the place and eager to return. Will always be our vacation spot every year.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 17, 2013
Dear Guest,
Thank you for choosing Golden Parnassus Resort & Spa, we are pleased that you could live once more the golden experience that has made you have your home in Cancun enjoying of personalized service from our staff.
We are looking forward to welcome you back home.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 8, 2013

1 week at the Golden Parnassus - greatest week ever!

Atmosphere:
Great, lively, entertaining, fun atmosphere. We could have just been lucky and had a good crowd, but I met so many interesting and fun people, some of whom I still keep in touch with today (via facebook). The staff are all great, including bartenders. Everyone got to know us by name, and were always looking to join the conversation and have fun with one another.

Bars:
The tiki bar!! the tiki bar is where it's at man!! Just near the pool, the action can be found here all day and usually all night. Great place to mingle and hang out. The bartenders often let people plug in their ipods and play whatever music they/we desire over the speakers. Music preferences was never an issue, because like i said earlier, everyone was so positive and fun that negotiations were easy
The sports bar inside was great as well, ping-pong tables and pool tables. Great place to mingle if you want a break from the outdoors. Lots of fun to be had here all night
Lobby bar - great place to hang out if you want a bit of peace. No music in the lobby, but a great place to hang out and have a good conversation.
Beach bar - right off the water, with little swings for chairs .... always a great place to grab a drink after or before a swim in the ocean

Beach:
Clean beach. Clean water. We went swimming every day, the water was clear, and clean, the beach the same. Volleyball nets if you so desire, very fun beach. You can walk for miles on the beach by all the other resorts. Prepare to be "hassled" for cigar sales, VIP bar tickets, and if you fit the appearance, maybe for drugs (i was offered more than once). but it was not uncomfortable, it's just their culture. I never felt intimidated or pressured at all.

Entertainment:
The staff always had some sort of activities going - music trivia, darts, pool volleyball, beach volleyball, swimming contests, etc. Always a fun time

The room:
It's Mexico, a 3.5 star resort isn't the same as a 3.5 in Canada or the USA. It was great for what it is, it was clean and somewhat modern. But don't expect outright luxury, youre not staying in paris or Las Vegas, it's mexico.
The TV didn't even work, which we found on the last day. Why did it take 8 days before we realized the tv didn't work? Cuz eff the TV I was in Mexico who wants to just sit and watch tv ?

FOOD:
Food here was awesome!
Old barn had steaks, chicken and seafood. The steak some days was great, and other days extremely fatty. The chicken was amazing, and the best potatoes I've ever had. seriously!
Great staff. Tip well, and they'll treat you well
There was a seafood restaurant, the guys i was with loved it. I'm not much for seafood, so i had the macaroni and soup and salad and it was great. great staff
The buffet was also great for breakfast, big variety, great staff, and a great view of the beach
There was a snack bar near the pool that had hamburgers, nachos and cheese and such. Also fantastic!

The crowd was mixed - it's adults only, so no kids, but some older retired crowd, couples, older and younger couples, some singles, some groups of friends. We all managed to meet some singles to mingle with ... and party with!

There was always some sort of VIP offer to go to the nightclubs in Cancun every night - we went 5 out of 7 nights. $60 for open bar, no line no cover. They transport you there, but must take your own cab back. Very fun bars, great atmosphere. Be careful though, we were pick-pocketed one night/

Easy check in, easy check out and greatest people I've ever met on vacation.
Honestly, I travel a lot, and it was hard to say goodbye to this one. Haven't returned yet, but very much want to!!!

Room Tip: All the rooms here are great. We were 3rd floor, but we heard top floor had jacuzzi's and a bett...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 17, 2013
Dear Guest,
Thank you for choosing Golden Parnassus Resort & Spa, we appreciate you to share your feedback of your recent stay.
We are glad to know that in our Resort you could enjoy of your best vacation experience, create an atmosphere where guests and staff can interact becoming like family is our main goal for all of us working here.
We have 4 bars in the Resort open for you to enjoy your favorite cocktail either at the Green garden at the lobby, at Sixtie’s enjoying a pool game or showing your talent at the karaoke, at the Tiki bar at the pool or Dolphin bar at the beach.
It will be our true pleasure to welcome you back for another Golden vacation at your home in Cancun.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbernauld, Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 8, 2013

Went here on honeymoon,when we arrived they knew nothing about it gave them a copy of our wedding certifcate and next day they couldn't find it.Was put in a ground floor room looking on to a carpark and a noisey generator,went to complain as it should have been a sea view if we wanted to pay more money we could get a better room staff weren't very helpful we could go to third floor with same view a don't thjink so......our rep craig was amazing got us moved to the great parnassus as we had been there before and was made welcome straight away and room had a sea view.Would not recommend this hotel to anyone.Avoid at all costs.

Room Tip: Go to another hotel.
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 15, 2013
Dear Guest,
Thank you for sharing your feedback of your recent stay at Golden Parnassus Resort & Spa.
Please accept our deepest apologies for the misunderstanding regarding to your room accommodation. The type of rooms at the Golden Parnassus are facing the ocean or the lagoon, this specified when you book a deluxe lagoon room or a deluxe ocean room, depending on the availability guests can up grade from a lagoon to an ocean view. However, we apologize if this situation made you had uncomfortable moments.
We are glad that you could spend a great time at the Great Parnassus, where we hope to welcome you again.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2013

My husband and I traveled to the Golden Parnassus for a 5 night stay for our honeymoon. We booked a club ocean view room and ended up with a 6th (highest) floor room!!! I was ecstatic; after hearing from people that they overbooked and got shipped to their sister resort, I was a bit worried. This wasn't the case at all and I didn't even overhear that that had happened to people. We were greeted by concierge with their signature drink - the Golden Parnassus (mango of some sort, I think) and it was absolutely delicious. Delicious drinks and super friendly people = a happy me. From there, the bellhop took our luggage and took us up to our room and continued to show us around our room and answer any questions. The room was impeccably clean and the beds were comfortable. We didn't think they were too short - my husband is 5'11" and he didn't have a problem with it. The view from the balcony was to die for.
Now on to food and drinks (and wait staff!):
The food was great. I had no problem with any of it. I don't have very eclectic taste so maybe that's why.. but I thought it was awesome. The Old Barn was definitely our favorite.. the fillet mignon was fantastic. The breakfast/lunch buffet was great too. I didn't care for Sumo but my husband loved it (I'm not big on Japanese fare to begin with). Shangri-La was good but not really our taste (super gourmet).. the atmosphere and the view (right on the ocean) was great though. The snack bar by the pool was ungodly hot but the make-them-yourself nachos were heavenly. My husband coined the cheese to be 'Mexican Gold'.. definitely awesome.
The wait staff.... the wait staff is DEFINITELY the number one reason people keep coming back, I'm sure. Not only is the resort great but the people make you feel at home. They even say 'welcome home' when they take you to your room. The employees definitely have big personalities and they're not afraid to serve you up the alcohol and make sure you have a wonderful holiday. Special thanks to Jose who always made the tiki bar so much fun! Moises, Heladio, and Carlos also treated us very well at the bars!!
We had a fantastic honeymoon (even though it rained the first 3 days) thanks to the GP!!

Room Tip: Club Ocean View on the 6th floor was magnificent!!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 17, 2013
Dear Guest,
Thank you for choosing Golden Parnassus Resort & Spa, we appreciate you to share us your honeymoon in the Resort.
The Old Barn truly delights our guests with its atmosphere and delightful food selection.
Here at the Golden Parnassus our main goal is to make you feel as comfortable as if you were at home, therefore our guests become our Golden family.
We will be glad to see you joining a large list of guests that had made out of the Golden Parnassus their home in Cancun.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2013

My fiancé and I went here end of may to june 4. Weather was great so we layed out on the beach which is gorgeous! But then, it started pouring. Obviously not the hotels fault, but the inch of water that flooded our room every few hours because of the rain was seriously a problem. It soaked our clothes and we had to use all of our towels to block the water from moving further into the room. Then the buffet area was also flooding with large chunks of the ceiling falling onto thr ground once they were saturated. Then there was a cockroach in our bathroom. Then they shut off all of the water to the rooms for an hour without notifying anyone so the toilets showers and sinks just didn't work.

The food was decent, typical all inclusive food and drinks. Service at the restaurants, specifically the buffet, was amazing. Every one who served us was incredibly friendly and so much fun. The great service made up for the other stuff, but I wouldnt stay again. It might be different if it werent raining and flooding your room, but I will be trying somewhere else next.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 17, 2013
Dear Guest,
Thank you for choosing Golden Parnassus Resort & Spa, we appreciate you to share us your feedback.
We are extremely sorry that the unfortunate weather condition carried some uncomfortable moments to your vacation, these issues were immediately addressed by the Management in order to ensure all of our guests safety.
On behalf of all the staff I would like to thank you for your motivational words for our service, we are very pleased to have contributed to make your vacation experience more satisfactory.
We hope to have the opportunity to welcome you back in your next vacation and this time exceed your expectations.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 4, 2013

hiya all just back from a 2wk holiday at the golden parnassus hotel in cancun mexico, it was absolutly fantastic, this is the second time at this hotel and it wont be the last.
The hotel is spotless the staff cannot do enough for u, they bend over backwards 2 make sure that ur stay there is as u want it . the beach is fantastic the sand is so soft and white the sea is crystal clear the pool,hot tub, jackuzzi are all cleaned every day.
The rooms are a good size plenty of wardrobe space the beds are very big and cumfy,This is a adult only hotel if u want some where just 2 be on your own or just the 2 of u then this is the hotel 4 u what elsecan i say but get a flight and go see 4 ur selves u wont be dissapointed

Room Tip: ask and they usually try 2 accomidate u with what u ask 4
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parnassus2011, Chief Concierge at Golden Parnassus Resort & Spa, responded to this review, June 17, 2013
Dear Guest,
Thank you for staying once more at the Golden Parnassus Resort & Spa, we appreciate you to share us your experience of your latest stay.
We are glad that you enjoyed of our comfortable accommodations as well as our beach facilities surrounded by a wonderful beach with white sands and turquoise waters.
It will be our pleasure to welcome you again at your home in Cancun, the Golden Parnassus.
Best regards.
Maru Reyes
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Parnassus Resort & Spa

Address: Blvd. Kukulcan Km. 14.5, Retorno San Miguelito, Lote 37, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Cancun
#36 Romantic Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Golden Parnassus Resort & Spa 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Adults only. Formerly Golden Crown Paradise ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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