We stayed here for New Year's Eve. It was my first time in Cancun and my very first experience there was this place which was awful! Firstly, it was very hard to find because there is no clear signage once you are on Pok ta Pok. After finally finding it and checking in, our "suite" was disgustingly filthy! It was clear no one had cleaned the room before we got there.They simply made the beds and took out the trash.There were four used soap bars in our bathroom alone and two more in the other bathroom along with empty shampoo bottles. There was sand all over the floors, couches, tables, and counter tops, and dirty pans left on top of the stove! You could literally see the food that was caked on the pan. I'd be surprised if they even washed the bedding since they too looked dirty. Thankfully, I always pack our Cocoon sheets so we didn't have to lay on their filthy sheets. We had to keep asking for towels because according to them, "they were being washed" and were not ready yet. The next morning my boyfriend went to get the continental breakfast which was included and they still charged him although later the lady was nice enough to come by, admit her mistake, and give him his money back. After being out all day, we came back and they had swept up the floor and it smelled a little nicer, but they still left the used bars of soap there. It was one of the worse hotel experiences I've had by far and it made for a crappy New Year's Eve and New Year's morning. As soon as I got there I wanted to leave. Do not stay here!!!!!
- Official Description (provided by the hotel):
- Las Gaviotas hotel and Suites is a beautiful 4-story property Mediterranean style Cancun overlooking the Nichupte lagoon, Cancun's hotel zone and Pok Ta Pok golf. We offer you 35 exclusive apartments and penthouses with 1, 2 and 3 bedrooms, 2 bathrooms, large living room, dining room, fully equipped kitchen with refrigerator, air conditioning, telephone, cable TV, Internet, 24 hour surveillance, Marina, Pool, parking, daily maid service. ... more less
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