My traveling companions and I went with 4 dive companies in Cancun/Cozumel. I would rank Scorpio #1 of all these companies in terms of safety. Scorpio’s equipment looked in very good condition and worked perfectly. I actually had equipment malfunction with 2 of the 4 companies I went with (which was really surprising since all the companies have very good reviews on tripadvisor). So, if you are renting in Cancun/Cozumel, I recommend doing the best you can to pick a company with good rental equipment – right now, I think Scorpio is one of those companies.
The 2 Scorpio dive masters we went with were both top notch. Both instructors spoke very fluent English with little to no accent. I wasn't sure about whether I'd enjoy learning from Juan just because his personality was so different from mine. But Juan did something that surprised me and earned my greatest respect – he failed my aunt in her OW cert. She should have failed and would have been a safety hazard to both herself and to us had Juan passed her. There is no advantage to a DM in failing a student as they lose out on money with future dives after certification and with possibly an irate customer who complains about him and leaves him with no tip money. Juan gives clear instruction so you can pass your OW certification and he puts safety over profit.
I realize now that I much prefer small companies that have smaller dive groups over larger ones. You don’t feel rushed at all and everything feels so much more personal than with the larger boats. The cenotes are more fun with less people. You end your dive when the 1st person runs out of air so with less people, so you can potentially dive longer with less people. Overall cost between the bigger company and Scorpio were about the same or Scorpio was better so I felt like I got better bang for buck. Scorpio picks you up from your hotel which is really nice. Boats were smaller than the larger companies but that wasn’t a big deal to me at all since I don’t get seasick easily, take seasick pills for rougher waters like with the whale shark snorkel, and because dives around cancun are so close requiring only a short boat ride. I can imagine that if you are one person, going with a smaller company might have some issues since small companies often have minimum persons requirement but I don’t know for sure if that is true of Scorpio as we had 5 people. Even with 5 people, we ended up not being able to go to MUSA though and I’m not sure if that was because they didn’t have that many boats or what (I requested a schedule change at the last minute though so don’t really blame Scorpio for this).
There were some things I didn’t like about Scorpio. Jorge, while easy to talk to, did not mention the 5% fee for using a credit card in his email he sent me with the cost quote. Not only was I hit with that 5% but his credit card machine charges in pesos and his staff converted the agreed upon price in USD into pesos with a not extremely terrible but not wonder either exchange rate (so I was essentially hit twice and this exchange rate thing was a little weird to me). Jorge said that the credit card fee was written on their website but I don’t think people should have to scrounge around a website to find this kind of fine print – it should have been a disclaimer written into the cost email they sent me.
Bottom line - I think Scorpio is a fantastic dive company to go with. Excellent rental equipment (which I’m now thinking isn’t easy to find) and dive masters outweighs some minor communication issues. Just bring USD cash (or whatever currency you originally negotiated costs in) or be ready to pay a 5% fee and an exchange rate that’s not so wonderful. Also, whale shark snorkeling is a MUST see (take seasick pills). You can also snorkel with sailfish in the winter though I’m not 100% sure on safety for that – those fish do have swords for noses.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.