We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“There's better!” 2 of 5 stars
Review of Carrillo's Hotel

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Cancun
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Carrillo's Hotel
Save
You added Carrillo's Hotel to your Saves list
Calle Claveles 35, Cancun, Mexico   |  
Hotel amenities
Ranked #123 of 178 Hotels in Cancun
Melbourne
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“There's better!”
2 of 5 stars Reviewed January 25, 2014

We stayed here on a tour and initially the look of the place looked quite cute with a very nice little pool. It also is in a very good location just off the main street of Cancun and the ADO office just a few blocks away. The people on the front desk were very nice but not always very helpful with information about the tours, i suggest going to a tour office. Once we got to the room it felt quite dinghy and musty. The room was clean and the beds were reasonably comfortable, but there was absolutely no hot water! This was very disappointing after a 24 hour flying session. Also the club next door has loud music going on until all hours of the morning so bring ear plugs. Overall, i would find somewhere else to stay if i went back and wouldn't recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

16 reviews from our community

Traveler rating
    3
    4
    5
    3
    1
See reviews for
2
5
2
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 23, 2013

Came here as out tour starts here. Great location in central cancun easy to walk to eateries and shop.
Basic rooms provided with nice common pool
Downside is rooms aren't as clean as they could be- dust on table and mould in showers.
Also disco next door goes till about 3 am so unless you are a heavy sleeper you will stay awake till the wee hours of the morning.
Next time i'd probably stay a block away at the lonely planet rated cheap accommodation.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 29, 2013

We stayed here for 2 weeks. The room was basic, but very clean. Breakfast was included...juice, coffee, tea cereal and rolls. There is a small pool. It was very quiet. The beds were comfortable, but the pillows were lumpy. The location is fabulous and we could walk everywhere and the buses run constantly and take you throughout the city. The prices in El Centro are much more reasonable than in the hotel zone.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limassol
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 20, 2013

We stayed here for one night because it was the beginning of our tour but we were very thankful we'd checked on Trip Advisor beforehand and stayed elsewhere for the previous few nights before our tour began. The room was dark and dank, musty smelling and the sheets were well worn with lumpy pillows. Not to be recommended.

Room Tip: I don't think there were any! Ours certainly had nothing to recommend it.
See more room tips
  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
54 reviews 54 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed March 30, 2013

Stayed here as part of our tour.
Good location in regards to main ADO bus station but that's it. Rooms dirty, old, poorly maintained, included breakfast a joke. Cold showers, worn linen, lumpy pillows. Next to a nightclub, loud music all night. People even booked other hotels on our tour so they didn't have to stay there.stay away!

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 21, 2011 via mobile

Just 4 blocks from the bus station so well located for downtown cancun. Staff were relatively helpful and allowed early check in. Only reason I stayed there was because my tour around Mexico started there. Very basic hotel, basic rooms and noisy at night due to being next to a bar and a club. Tried to change rooms although nothing happened about that. Very stuffy at night as air conditioning was not working. Don't bother with the included breakfast which was very poor.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 20, 2011

This place was very dark, dingy, unclean and the staff were very unfriendly.
This rooms were damp and dirty but i suppose it is meico!

End of the day if you can give this place a miss then i highly recommend it!

  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Carrillo's Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carrillo's Hotel

Address: Calle Claveles 35, Cancun, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel Style:
Ranked #123 of 178 Hotels in Cancun
Price Range (Based on Average Rates): $
Number of rooms: 43

Owners: What's your side of the story?

If you own or manage Carrillo's Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.