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“Organised chaos that sometimes works!” 3 of 5 stars
Review of Imperial Las Perlas Cancun Condos

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Imperial Las Perlas Cancun Condos
2.5 of 5 Hotel   |   Blvd Kukulcan, Km 2.5, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #133 of 178 Hotels in Cancun
Glasgow, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Organised chaos that sometimes works!”
3 of 5 stars Reviewed January 23, 2013

I spent three nights here after reading a quite a few reviews on tripadvisor so I was prepared in a way for how it might be, and was!

On checking in their server was down so I couldn't pay, this caused confusion the following morning when a different staff member had no idea who I was and whether I had or hadn't paid, which in turn resulted in me getting an unwanted email from bookit.com saying I hadn't turned up at the hotel. Anyway after many emails I got that sorted out and everyone agreed I was ACTUALLY there.
The bar was like what I would expect in a small Mexican pueblo, not near the centre of Cancun, it had hardly anything in it? When I ordered a wine they brought in this large flagon of what looked like home made to me, I did drink a glass and the next day had an upset tummy, but nobody forced me to drink it right??? The usual barman is a smiley chatty character but when he wasn't on the next day a rather tired sullen guy took his place.
The food, well it's true what everyone says it is all much of the sameness, but then I already knew it would be like that. As a vegetarian there was vegetables so I was happy.
Wifi, only worked in the lobby, I took a small room behind reception since it did get wifi in it, it was very basic, that's being kind about it,but the shower worked and i got my wifi, the t.v didn't and the window looked out onto the front car park so not a pretty view. The rooms round the swimming pool looked realy nice and they did have a good view, The beach area was extremely narrow but since it wasn't busy it wasn't a problem to get a lounger. I would recommend this hotel, but only for a few nights as I think after a few days the food, the lack of beach and instant wifi, the randon drinks bar and disorganised staff could easily get to you?

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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591 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
edmonton
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 11, 2013

This hotel is not near the centre of canun hotels and is not facing the gulf of mexico open sea as advertized. It is the first one on the left and a long way to the major hotels. The ocean is not great to swim in and has lots of algea. I stayed next door which was even worse. I must say at the time the little hotel is good looking and the pool area is hardly used. Its ok. There are no waves as the hotel is in the shallow part of Cancun bay. If you want white sandy beaches with waves you must go way farther down the road and turn rite to the open ocean where all the better resorts are built. cheers v sedo

Room Tip: all the same, see there photo's
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Manager at Imperial Las Perlas Cancun Condos, responded to this review, January 14, 2013
Thank you for your time and review, we will talk about it next time in our weekly employee meeting.

Regards
Imperial las Perlas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2013

Me and my girlfriend travelled here in September 2012. After our first booking to a better hotel in Cancun was messed up by Thomas Cook, and our deposit lost, we chose here, a it was cheap and looked good enough, so as we didn't have to miss out.

This hotel isn't the best available and there is room for improvement. However, the staff were very friendly, always happy to help and the rooms were extremely well looked after, with cable tv showing all of the Premiership footy.

The bar was brilliant, cocktails upon request, as well as beer, vodka, whiskey, mostly anything you could think of. The restaurant was okay. That is about the best thing I could say about it. It became a bit of a chore to eat there as the food, whilst not terrible, was only average and was exactly the same for lunch and dinner, near enough every night.

Overall, if you are looking for a cheaper hotel, this will be the best you can find. It has everything you could expect and more. However I would suggest eating out a few nights as to not get bored of the menu at the hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastopol, California
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed December 24, 2012

On our last night, after 2 lovely weeks traveling around the Mexican Carribean, we needed a place to sleep in Cancun before catching a plane the next morning. Cancun is ridiculously expensive compared to the rest of Riviera Maya, so we expected to overpay, but this place was a nightmare. Immediately on checking in, we were treated suspiciously. Most hotels (especially ones that charge over $100 per night in Mexico) treat their guests graciously. The staff was rude, the rooms were dark and cemented and felt like an old empty apartment. Sure, there was a cheesy kitchenette, but there weren't even cups. The view was nice, but seriously... Mexico is amazing. For $100 per night you can easily find beachfront luxury. Do NOT waste your time, money, or dignity here. Cheesy trash.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Owner at Imperial Las Perlas Cancun Condos, responded to this review, January 14, 2013
Thank you for your time and review, we will talk about it next time in our weekly employee meeting.
Please note that our hotel is rated 3 star.

Regards
Imperial las Perlas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas
Level Contributor
146 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed October 18, 2012

Went there for the second time in about a year, the food and service was better this time. The room basiclly the same, Front Desk a bit better to. All in all the services were a notch higher this time. Remember it his a economic hotel.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 16, 2012

I struggle with my review because while I really want to give this hotel more stars, the dated age of this property doesn't allow for it. The important part is that the rooms are clean and free from bugs and the breakfast is decent. Apart from that everything else is just a matter of your need for luxury.
POOL/OCEAN
Pros: property right on the water, constant breeze makes the heat MUCH more bearable
Cons: daily tours keep the public dock and beach front area busy from 9-10 every morning. very few shaded areas or umbrellas (get there by 7am and you should be fine)
ROOMS:
Pros: Very clean, no insect, mosquito or bug problems, fridge, incredible views
Cons: dated, kitchenette useless except for the fridge, bed broken, toilet-no flushing pressure, small TV (but really is that why you're there?), hard beds
RESTAURANT/FOOD:
Pros: Breakfast-great variety with an egg/omelette station, friendly waiters, on the dock with great views of the ocean
Cons: Lunch and dinner- very odd foods and not much temperature control (warm salad, cold overcooked meat, etc.) need more variety and an additional restaurant, all-inclusive not worth it (unless you plan on drinking your money's worth)
CUSTOMER SERVICE:
Pros: courteous and friendly, free wi-fi in the lobby (but make sure to wear insect repellent here)
Cons: Staff does not go out of their way to help or offer assistance.

If you are here for over-the-top luxury then go somewhere else. If you are looking for a decent place and can overlook the dated attributes of this property and enjoy the ocean, then this hotel is perfect.

Room Tip: Request an Ocean view room. It is really worth the extra expense. Also, keep in mind, there are no e...
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  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bsegroup, Public Relations Manager at Imperial Las Perlas Cancun Condos, responded to this review, August 24, 2013
Thank your for your time in review your stay with us, we´ll follow up every detail to be better every day...
Regards

Imperial las perlas Cancun
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 30, 2012

Location was not bad ,beach was nice .Bar and restaurant service very poor .Room was very damp,moldy and cavernous. Restaurant looked great (lil Palapa on water) but was not .Over priced at $55.00 us a night ( walk in was over $100) too much for too little

Room Tip: dont stay there
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Las Perlas Cancun Condos

Address: Blvd Kukulcan, Km 2.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#70 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Imperial Las Perlas Cancun Condos 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
In Cancun Hotel Zone near main attractions On the beachThis beachfront property is located in hotel zone, near Convention Centre. Another nearby point of interest is the medical district, and shopping areas. Only 15 minutes from International Airport. 50 minutes from Xcaret Hotel restaurant At Imperial las Perlas Cancun Condos recreational amenities include an outdoor pool and a children's pool. The hotel also features a restaurant and and pool side bar. We offer food and beverages a la carte. Balconies with views Guestrooms open to balconies with ocean, sea, pool views and limited views; feature televisions with satellite channels and air conditioning. Marketing by alive-unique. ... more   less 
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Also Known As:
Hotel Imperial Las Perlas
Imperial Perlas Cancun
Imperial Las Perlas Cancun Mexico
Imperial Las Perlas Hotel Cancun

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