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“Awesome hotel in a great location” 5 of 5 stars
Review of Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
4.0 of 5 Hotel   |   Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)   |  
Hotel amenities
Ranked #62 of 177 Hotels in Cancun
Los Angeles, CA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Awesome hotel in a great location”
5 of 5 stars Reviewed June 5, 2009

Beautiful hotel with an incredible pool area. Breakfast buffet at The Grill is awesome with excellent service. Pool and lounge area is very relaxing, as well as the cabanas facing the ocean. No beach access was no issue for us, as the beach is accessible right next door.

Decor is very modern and location is great. One block away from the bus stop and right in the middle of great dining and shopping. Absolutely cannot be beat for the price point.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,509 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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shadhin71
1 review
4 of 5 stars Reviewed June 5, 2009

I just stayed in this hotel for 5 nights. I can not speak enough about this place. This is located in the south west most corner of hotel zone. So if you get one of the ocean view room, then you get an amazing view of the cancun hotel zone and the ocean. If you are into clubs and bars, this is located 3 minutes walk to all the best clubs in the town. Bus stop is 5 minutes walk. By the way Cancun has really good transportation system. Hotel staff are extremely helpful. This is one of the most clean hotel in the town. There is no beach in this hotel, but you can walk next door hotel from Hyatt and use their beach. The next door hotel is very welcoming about it. The choice of music in this hotel is amazing. This hotel plays bands like "Thivery Corporation" and "Gotan Project". Right in the back of the hotel there few small shaded area with bed with amazing view of the ocean. You can just sit there and enjoy drinks. All in all this place gets a plus from me.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 18, 2009

This hotel was very nice and in a great area. There are a few things that people staying at this hotel need to know, none that are terrible but are a little negative.
First - This hotel has no beach, has a great view of the water but but no actual beach on site, You are allowed to use the "dreams resort" beach next door but are not allowed to use their chairs or tables or use the beach if a wedding reception is going on.
Second - With the "dreams resort" next door they have weddings every night, and they have loud music that plays until about midnight. Not that you want to go to sleep by midnight when you are on vacation in Cancun but just in case you are not a night owl you should be aware of this. We were on the 11th floor (out of 14) and was loud enough to hear and make out every word from the bed.
Third - The hotel staff is very nice and friendly but do not count on them for directions, they got us lost on more then one occation.
None of these negatives would bad enough to cause a huge problem on vacation bit thought people should be aware

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 6, 2009

After a long day travelling we arrived at the hyatt regency cancun and could have literally kissed the floor at this beautiful hotel. We walked into a room overlooking the bluest ocean in the world and knew we'd be more than comfortable here for a few nites. The room was immaculate and I would definitely suggest spending a little more on an ocean view room - the view is indeed amazing. Everytime we walked into our room one of us would say "fabulousness".
The staff at the hyatt were also fabulous and friendly - they always had a smile and were helpful. We arrived at the hyatt after a week in cuba where we'd had a great time but eaten the most consistently terrible food...the restuarant at the hyatt was a gift from the gods. Beautiful food, friendly staff, great cocktails and fabulous food - what more can you ask for...we highly recommend the lobster salad!
Overall this hotel is definitely 5 star and as a side note, I found it much cheaper to book this as a flight/hotel package on expedia than booking separately.

  • Stayed April 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 25, 2009

Absolutely loved this hotel!! Stayed in an executive room with great views down the coast. Arrived very early at the hotel (9am), was surprised that my room was ready for me. Staff were very friendly upon arrival and departure. Could not fault the executive room spacious and comfortable.

Wasn't very impressed with the Executive Lounge as the selection of food and drink was limited.

Apart from that couldn't fault the hotel and would stay here again!!

  • Stayed October 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington State
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2009

We have traveled quite a bit and we found this hotel to have some of the best customer service we have ever come across. It was sincere, prompt, friendly, and welcoming. It did not matter who it was, they were all very excellent, and this was a 9 night stay. The lime soup is to die for! They recommended some of the best places to eat at night and we were always thrilled. When we traveled into the interior, to the islands or south shoreline they would pull out maps and give us the most helpful advice. I can't say enough wonderful comments about this place... it would take too long!

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 13, 2009

I am insanely in love with this hotel, so much so that I plan to return this summer.

Great location: check
Lovely accomodation: check
Reasonable price: check
Awesome service: check
Excellent company: check

The interior is amazing, the reception alone is breathtakingly beautiful... First impressions were outstanding, the staff very polite and welcoming, the bell boys efficient and helpful.

After a good night's sleep in our cosy beds, we awoke to a bright and breezy Cancun morning. Going to breakfast that morning we were greeted by the priceless view of the sea from the full length restaurant windows. Breakfast itself was a treat with a variety of cooked breakfast, pastries, fruit, cold meats and a chef to prepare omelettes to your taste with your own choice of fillings.

Unlike, other hotels we did not have a problem obtaining sun beds and towels to go with them. The pools are great, especially the lower one with the sunbeds in the pool. I also enjoyed the sumptuous 4-poster, relaxation beds which face the beautiful sea. Upon retiring to our room ,we ordered afternoon tea from room service which was delicious. In fact, room service was on the whole fantastic

In summary we met some lovely families, staff only too happy to help and a tip goes a long way... Unlike some of the bigger hotels, there was a nice customer/staff relationship and after a few days they knew our family by name (not a bad thing, trust me!)

The only downsides were the limited selection of restaurants, we stayed All Inclusive and so after a week it was becoming a little difficult to choose from the one menu each night. Along with the lack of beach but that wasn't too bad as you can use next door's beach. Although our room had all the mod cons, it was a bit on the small side, in particular the bathroom. The gym was also a work in progress, not that I would have used it anyway.

Would definitely recommend!

  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Luxury Hotel in Cancun
#34 Spa Hotel in Cancun
#42 Romantic Hotel in Cancun
#43 Family Hotel in Cancun
#49 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun

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