We traveled in November 2012 a group of 6 adults and 1 child. Could not fault a thing. You really have to be miserable to find this a bad place.
Check in was quick and hassle free, they do ask if you want to upgrade but we declined. Our cases were at our room before us which was great after a long flight.
Room - we booked a standard room, i did email and ask for a refurbished room which we were allocated but the only difference in these rooms is that the furniture is a different color. The rooms are spacious and well equipped, hairdryer, coffee machine, dressing table, iron and ironing board, full length mirror, ample wardrobe space, safe, flat screen TV, excellent air con.
Food - the main buffet 'La Palapa' has a huge choice of food. Breakfast, choice of fruit, yogurt, cold meat and cheese, numerous breads, hot buffet, bacon, sausages, Mexican eggs, porridge. Omelette station were you can get omelettes made with fillings of your choice or fried eggs. Cereal's, pancakes, waffles. Coffee, Tea's, Fruit juice, flavored milk the list goes on and on.
Lunch was a hot buffet which always had fries, nachos, hot dogs burgers etc. A sandwich station which was similar to 'subway' you choose fillings and bread. salad station with fresh fruit, pasta salads, coleslaw etc. Ice cream with sauce and sprinkles, biscuits, cakes etc. Dinner again hot buffet serving various meats and potatoes, rice, pasta. Chinese station which you choose meats, seafood and then rice or noodles freshly made in front of you. Mexican station. Italian station were you could get freshly made pizzas and pastas, and again the salad station. If you cannot find anything in here to eat then you need to take a look at yourself.
The restaurants need to be booked on the day we visited Italian, Mexican, Seafood and Wayne's Boots steak house again all really good.
Other food was available form the pool bar, and a sushi place. After hours food was served in the hotel lobby, this was burgers, fries sandwiches etc.
Room service food was great especially after a night out, you can order breakfast even!
Bar's Lobby bar and sports bar was where all the action took place, everything is included in all inclusive in fact there isn't even a till on any of the Bar's. We preferred the adult's only bar 'Trafalgar's' Lucio and Karen really made our holiday they are always happy to help, they deserve the recognition out of all the staff in the hotel.
Staff all of them are very pleasant and helpful. There wages depend on tips so give them something even if its just a little it is expected that is the way things are here.
I haven't covered nearly half of everything to do here, although we didn't use the kids stuff looked really good.
Make sure you visit 'El Ray' over the road form the hotel its only a few pesos to get in and really worth a visit to see the iguanas. We took fruit from the buffet to feed them and they came out to see us which was amazing.
All in all this not a five star hotel but it never claimed to be if that is what you are expecting then you need to dig deeper in your pockets. In-fact i doubt any hotel will beat the all inclusive here because everything is really free!
Have an amazing holiday
Tip the staff they will go the extra mile for you
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.