GOOD: The service. When we arrived, we asked for adjoining rooms and they gladly did it with an upgrade to one room with a kitchen and dining table.
GOOD: The kids club. We have two toddlers and were able to take them in for family hour at 9am and 4pm. They had a wonderful staff and baby pool with slide which the kids loved.
BAD: Unfortunately the rooms had no locks up high and our two year old was able to turn the handle (with deadlock in place) and escape down the hall. We had to place a table in front of the doors so she didn't escape in the middle of the night.
BAD:We liked the fact that they had room service 24 hours included in the rate although the menu was limited. The best restaurant was the buffet, surprisingly, and the French restaurant. It was impossible to get reservations for any restaurant until I complained to the hotel manager who magically made tables appear. It was interesting that when we did get seated, there were many open tables in the restaurants. Don't even try for the Seafood place, my $25 extra lobster was overcooked and inedible and the risotto was nothing more than short grain, undercooked rice.
SUPER BAD: When you arrive, you are given a guest specialist, who was nice and told us about the hotel but then hounded us, calling our room multipole times and signed us up for a time share kind of seminar. Who wants to spend 2 hours on a tour and in a meeting while on vacation? Please just say NO immediately.
- Official Description (provided by the hotel):
- At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more less
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- Also Known As:
- Crown Paradise Club Cancun Hotel Cancun
- Crown Paradise Cancun
- Cancun Paradise Club
- Crown Paradise Club Cancun Mexico