Stayed for one week with my husband and in-laws in mid-January. My husband and I had our own studio room with lockable access to a suite which was occupied by my in-laws. My in-laws have been coming here for several years and they love it. This year we were able to accompany them.
Found the room to be clean and comfortable. Shower had good water pressure – no hot water in the mornings. Although that was okay with me – I always took my shower in the afternoon after hanging out on the beach all day. The bed was not super soft but I did not expect it to be like my ultra comfy bed at home. Had absolutely no problems sleeping. Amazing ocean view from the balcony on the 4th floor. Can’t say enough about the view so I’ll include pictures!
The grounds and beach are nicely maintained. Staff are very good. The servers and maids are friendly and helpful. Juan is a great server – he serves drinks by the pool and at the beach. Always smiling and very friendly. We booked our two excursions with Miguel who works in the same area where you get your beach towels. Both trips were fantastic. I’ll write separate reviews on those. The wait staff in the breakfast area are also very friendly and helpful. Our only issue was with the lady who gives you the internet pass-codes. Not exactly friendly or helpful – maybe she was having a bad day…
We had the breakfast buffet every morning which was very nice. I had the freshly made omelettes every morning accompanied by fresh fruit. The sausages, bacon, cinnamon bread, and fresh waffles were also good. Many other choices available. Fresh juices were great. The breakfast buffet was not cheap but my in-laws were members and they received a discount which made it more reasonable.
Drinks in the hotel were fairly pricey. A medium daiquiri was about $8. They were good but we ended up stocking a cooler and taking that with us most days. A lot cheaper to fill a cooler with beer, water, juice, etc. We did not eat at the hotel for lunch or dinner so cannot comment on the menus.
We ate out nearly every night (cooking and eating in the room only one night). We chose the downtown area for most of our meals. We received good to great food and great service everywhere we went. We ate near the hotel zone/strip one night out of the seven – at Calypso’s. Felippe is great. Will write a separate review on that. Went on the lobster dinner cruise one night as well. YUM. Will write another separate review on that.
This hotel is actually in a fantastic location. It’s away from the main hotel/strip area so it’s a quieter area – actually conveniently located between the main strip and downtown. Buses either way were a breeze. Cabs were also reasonable. The lagoon area is across the street from the hotel. We spent one morning walking along the water’s edge (lagoon side) and just looked at all the different types of fish.
Another good thing about the location here – the beach has very calm waters. Very beautiful calm waters. We heard the waves and water were a lot rougher on some of the other beaches. The sand was also very soft and surprisingly cool. Beautiful beach!
Overall we had a fantastic time and we would not hesitate to return.
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- Also Known As:
- Casa Maya Cancun Hotel Cancun
- Casa Maya Hotel Cancun
- Hotel Casa Maya Cancun
- Cancun Casa Maya
- Imperial Fiesta Club Hotel Casa Maya