Since we have come to rely on tripadvisor for accurate and helpful reviews and comments, we are motivated to pass along some (okay, maybe more than "some") of our own experiences and insights, so take and use what you will. This property sits on an exceptional beach front (one reviewer remarked that "all hotels in Cancun have nice beaches", which is relatively true, but, in addition to the beautiful view of the Caribbean it shares with other beaches, this beach has the appeal of length, relative seclusion, and a combination of shallow water for kids to wade in, as well as deeper water graduating to a nice drop-off for swimming). On the property also are several palm tree-lined pools, very pretty and well-maintained, for non-sandy relaxation. However, as every reviewer also notes, the hotel itself is old! The physical amenities - architecture, air conditioning, television, other appliances - are dated. In addition, the on-premises bars/restaurants, while not bad, (maybe even good enough to save a trip now and then to off-premises restaurants), are nothing spectacular; (this is a little annoying in light of the poolside bar prices, but there is the convenience of beach and pool bar/food service, so that probably is a wash). All of that being said, and maybe this is what we really want to add, obviously aware of the intrinsic value and appeal of the location, the hotel is making a serious effort to crack the time-share market, and they are "getting it", (doing it right), although maybe not at super speed. They are updating their facilities - slowly but surely - to create nice, comparable (to other, more modern resorts) rooms and suites; nicely appointed and very comfortable. In fact, were it not for the fact that we already own through another company, we would have bought here; and that is apparently why we were permitted to be there in the first place, to lure us away as time-share owners. Our own company generally has very limited inventory and we only chanced across a 2 BR at Casa Maya because it was during their marketing week, and the hotel made some limited inventory available to our company. In contrast to our company (Interval International), Casa Maya, (I think their platform is entitled Imperial Fiesta Club, which is what the hotel used to be called, or something like it), has a very sophisticated and attractive exchange platform, partnering with two powerful international time-share companies. Of course, you can always say no to the time-share presentation, or you can sit through it, (we have been through these so many times it's like water off a duck's back), have breakfast, and maybe learn something about their packages, and still say no....or maybe say yes. In any event, and In the meantime, (until the hotel is finally renovated and modernized in its entirety), just as a vacation destination, Casa Maya is a very nice, family-friendly hotel. As other reviewers note, the staff is VERY friendly, and the hotel engineers know the tricks for keeping the existing appliances, the a/c most importantly, operational; (if you are from an HVAC locale, you will understand the reference to "the conversation" you typically have with the technician every time he comes out - hopefully not too often - where he tries to convince you to purchase a new system and you insist that he simply keep the old one operational, which he "somehow" manages to do...Although, on that note, harkening to one reviewer's comment - the "a/c was cold" - when we arrived the a/c in our rooms was not working, but after the engineer loaded up our compressors with freon the a/c started blowing very cold air. However, because it was then "cold", we made the mistake of trying to modulate the temperature, which caused the a/c to stop working again, and although it was fixed by another visit from the hotel engineer, after that we decided just to let it run cold so as not to continue to require service calls...if it means anything, by analogy think "Friends", the episode where Joey and Chandler accidentally get free porn on their TV and then are afraid to turn it off). Anyway, our kids loved this place, but remember also that as a trade-off for its relative calm and seclusion, the hotel most assuredly is NOT in the "hip" section. This is not the destination for 20-something kids looking to party and hook up. In that regard, any of the restaurants you will want to visit - there are several nice ones reviewed on tripadvisor - whether in the hotel zone or downtown, are a trip away. Because of the make-up of our group we most often took taxis, and although you can negotiate rates depending on time of day, destination, etc., they still charge tourist venue rates and it will seem excessive when you pay almost the same for a 2km trip as a 9 km trip; (by the way, you can save yourself 4-5 dollars simply by walking down to the street and easily hailing a cab, but if that is not for you, the taxis are always waiting right outside the front door of the hotel), and, as others note, the buses run frequently and will get you wherever you want to go.
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- Also Known As:
- Casa Maya Cancun Hotel Cancun
- Casa Maya Hotel Cancun
- Hotel Casa Maya Cancun
- Cancun Casa Maya
- Imperial Fiesta Club Hotel Casa Maya