The Casa Maya is one of the few non-all-inclusive resorts left in Cancun. The property is very old and in need of a huge renovation to be competitive with the RIU and Palace properties. Yes, per other reviews, the beds are hard, but they provided mattress topers that made them acceptable. Electrical issues (outside light fixture and hair dryers did not work), water issues (intermittent or no hot water) and bugs (ants) were experienced. The time share presentation was not as bad as advertised, but still took nearly two hours to get away from them. The representative (Vicky) told us a number of things that were inaccurate, i.e. we could use the resort bucks anywhere on property, our internet access would be free for attending, etc.
The beach is outstanding and the pool area is adequate. The restaurant food was good, especially the breakfast buffet. Staffers were friendly, but they could not make up for the out-dated property. If you are going to the Casa Maya and will be off-site on tours or on the beach all day, the property will work. If you are looking for a plush 5-star property, this is not it.
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- Also Known As:
- Casa Maya Cancun Hotel Cancun
- Casa Maya Hotel Cancun
- Hotel Casa Maya Cancun
- Cancun Casa Maya
- Imperial Fiesta Club Hotel Casa Maya