My husband and I went to Cancun to relax and that is exactly what we did. First the Omni was absolutely stunning, the Concierge and front desk staff were friendly and even upgraded us to an oceanview. (Dont stay here without first signing up on the Omni website to become a Select Guest member, it will take you 2 minutes and you get lots of freebies and better service, upgrades, etc.) The room, bathroom, balcony and view were all beautiful.
Now I get to my first complaint, they say that tips are included but they really aren't. We tipped our driver, anyone that handled our bags, anyone that came to our room, housekeeping, bartenders, waiters, etc. We ended up spening almost $200 in tips for 5 days, way too much. I read all the reviews and only took ones and fives because they only give change in pesos so make sure to have plenty of small bills.
This is an all inclusive resort for some and not for others. We picked the all inclusive plan but there are a lot of rules that we didn't like: you cannot get food at a restaurant and take it anywhere else (up to your room, to the beach, to the pool) that felt really restrictive and we like being able to have a meal and take our dessert with us or take a crossiant out to a lounge chair on the beach which is not allowed. There is a mini bar in the room that you get charged for using even if you're all inclusive. Bars dont open until 10am, which doesn't sound that bad but you cant even get a bottle of water until 10am so we had to stock up on bottles the day before and keep them in our room.
All that being said, room service was amazing and we used it a lot. Most people are very friendly but there is a language barrier so they dont try to engage you very much in conversation and I actually know a fair amount of Spanish and it was still a little challenging at times. The ocean was pretty rough so we werent able to get in very far but it was beautiful. Another big problem was that none of the lounge chairs at the entire resort (beach and pool) had cushions which doesn't sound that bad but if you're lounging and reading a book for hours, the plastic strips are rather uncomfortable. The time share people never bothered us, people selling stuff on the beach never bothered us. Very relaxing time.
I've heard a lot of people say the food isn't very good but I thought it was incredible! We had room service for breakfast every morning, Pina Colada for lunch (fish tacos are yummy), La Paloma was mostly buffet but you can order off the menu too. Da Vinci was a wonderful experience, great food, great atmosphere...very romantic!!!
Pools and jacuzzi are awesome, pools aren't heated but once you get in, you're fine in about 30 seconds. KuKu's jacuzzi bar was the best place at the whole resort. Last but not least, we are a young married couple and were hoping to at least find people to chat with but since it wasn't adults only, it seemed that most people had families or other stuff so we never really made any friends. There was no night life to speak of eventhough they had live music in the evenings only a handful of people were there.
We decided our next vacation will be somewhere where you can grab a floatie and hang out in a calmer ocean, adults only, super all inclusive, more English speaking people. We loved the upscale feel of Omni so we want to include that as well. We got a great deal at TravelbyJen.com which we found on Travelzoo so it was definitely worth it for the price.
Shout out to a couple of our favorite people: Jesus the Concierge, Alejandro and Carlos the bartenders, Marco and Ubaldo the activity directors and the entire staff at Da Vinci.
- Official Description (provided by the hotel):
- The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. ... more less
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- Also Known As:
- Omni Cancun Hotel And Villas
- Omni Cancun Hotel Villas
- Omni Hotel Cancun