We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“maximize your stay” 4 of 5 stars
Review of Omni Cancun Resort & Villas

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Omni Cancun Resort & Villas to your Saves list
Omni Cancun Resort & Villas
4.0 of 5 Hotel   |   Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
12% Off! Book Now & Save!
Ranked #53 of 178 Hotels in Cancun
San Antonio, Texas
2 reviews
“maximize your stay”
4 of 5 stars Reviewed August 24, 2014

Everybody was very service-oriented and pleasant. We especially enjoyed the DaVinci. It was a quality dining experience. The food was up to par and the young waiter Juan Carlos made the experience even better. My wife and I had a great experience with the couples' massage at the spa. In particular, Lucia and Diana were excellent masseuses - I'm saying that as someone whose had massages in Singapore, Taiwan, Indonesia, Japan, etc.Those two ladies are easily comparable. They set up a lovely atmosphere and worked on muscle soreness as well as for the simple enjoyment of it. Highly recommended - go do it! You're on vacation, anyway.

Room Tip: At first, the lobby staff tried to set us up in a ground floor room near the pool and back door. We...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,162 reviews from our community

Traveler rating
    2,169
    1,232
    434
    196
    131
See reviews for
1,349
1,399
88
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (868)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 23, 2014

Was my 1st time in cancun, honesly my expectations was more as we get I think the best on this hotel is the great staff, great servive for Carmen our housekeeper always keep clean, on time and give us whoever need in the room 1718 kudos for CARMEN. Adriana the lobby bartender always with a Smile e have a beautiful nights in the lobby with her. Maldonado lifeguard save mi life many many thanks to him. And my rock star the best of this hotel the reason I will back to omni cancum the chef of piña colada, and brefrast on la vista chef Carlos Hurtado great food with him, nice good bye lunch, if you go to this hotel have to meet chef Carlos.
The hotel was okay, think needs some room renovation and give chef Carlos restaurant La Paloma to management. Nice location, easy transportation, nice outside acomodations on the beach. Congrats to all staff members.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 22, 2014

My family & I stayed here for a week in August 2014. The hotel is ok. When we first walked in, the lobby did not smell the best, I kind of didn't like the lobby smell, it smelled almost like moldy smell. But the staff at this OMNI is wonderful. Iris from the front desk was wonderful and very helpful. All the servers at the LaPaloma restaurant is great. Luis the DJ/Entertainer was wonderful and kept the atmosphere during the day great; his games were great and he was a great host/dj. The foods are good. The beach front resto was great too. We paid extra for a room upgrade and we got to the suite with the beach & pool views, thank you Iris! The swimming pools are great, but the deepest was only 4 FT. My kids (6 & 2) both enjoyed the pools very much. The doormen were wonderful and always greeted us with smiles and kindness whenever we passed by. I forgot the name of the one particular doorman, he was tall & cute and was really nice to my family! The bathroom of this hotel was ok, it was big but the bathtub/Jacuzzi needed a bit more cleaning. It sucks that for the LaVista (or DaVinci), we weren't able to dine there because kids are not allowed. Please change that policy. Not all kids are bad, don't punish the good kids!!! Also, we were told that for either DaVinci or LaVista, we can dine there for free as part of the inclusive deal and that for the lobster nite, we can just pay extra. However, when we tried to book a reservation, we were told that there is a fee of $30 per person (adult) and $15 per kid. The pools bars are great! I love their strawberry margarita. The staff at the beach front resto was all nice, but it was too hot there and it's not because of the resto, it's because it's just too hot in MX!

Room Tip: Ask for upgrade since they offer it for a fee. We had a room that was close to the elevator and the...
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 22, 2014

Everything in the hotel is great except WIFI service. In today's age, without WIFI is like living in dinosaur age. I have to walk to lobby every time to check emails via my IPAD, very inconvenience. In addition, the free computer/printer room is so not comfortable, referring the Air Condition.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 22, 2014

This hotel is old and unkept. The ceiling was leaking right above the dinner table at the buffet. There were leakage in the ceiling in hallways as well. The rooms weren't cleaned properly. House keeping was still cleaning rooms in the late afternoon, evening. Breakfast was almost exactly the same every morning. Food at the buffet wasn't good. The Devinci restaurant was good but you can only dine there a few times based on how long you are staying and there are no kids allowed. The free wifi never worked. This hotel is no higher than a 2 star. The only good thing about this resort is the beach. I would never come stay there again.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 21, 2014

Omni may not be the biggest resort. However, it had everything we were looking for in a Caribbean Cancun Resort. We arrived at 6:00 AM to the resort. Our check in time was at 3:00 PM. Wilbert (Willie) secured our luggage, and directed us to the front desk to proceed with the check in process. We were then given our hand tags and our towel cards to start enjoying our all inclusive amenities throughout the resort until a room becomes available. We had breakfast at La Paloma in-resort buffet. We decided to hang on the beach under a Tiki umbrella. Fernando at the KuKu's Bar did not wait till our drink cups were empty to have some other speciality drink ready for us. The water was turquoise, white sand beach with a life guard on duty. Before you know it Willie came looking for us to let us know that our room was ready. We were stunned by the view from our room. Room was very clean, and cozy. The resort is very kids friendly. They had a kids club where you can leave your kids amused all day in indoor and outdoor activities with kids their age. The highlight of our trip comes at the Piña Colada restaurant where the head waiter Alex made sure that you were 120% satisfied. Mussels, Calamari, Ceviche, and Fajitas hit the spot at lunch. Piña Colada turns into an Indonesian restaurant at night and the name changed to deva. Very appetizing seafood dinner plates were served. We loved the Tuna Wontons as an appetizer. The seafood soup was delicious. The salmon and grilled shrimp plates were very satisfying. Great portions, taste, and appearance. PS if you decide to have dinner at Deva, you need to make a reservation ahead of time, as restaurant was always over booked. We usually made reservation first thing in the morning to secure our dinner at Deva. My son had an accident in the hotel room. He fell and was bleeding from his head. The concierge dispatched the security personnel to perform first aid. They stopped the bleeding, and gave him all the 1st aid necessary. Better yet, whenever we met them at the lobby, they always came to check on our son. We felt home, cozy, and would love to go there again. We had an ocean view room with a nice spacious balcony. What else do you want from a vacation?

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 21, 2014

Rooms needs some updateding,but this property has a great beach front. The food at the Da Vinci restaurant was delicious, and the customer service was awesome, very friendly. One of the kids in our group did not get his prize at a pool activity and they started giving him the run around and when we went to management about it, they took care of it right away and went above and beyond in customer service. I was very impressed, no wonder they get the JD Powers Award for best customer service.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Cancun hotels
2.6 mi away
The Westin Lagunamar Ocean Resort Villas & Spa
0.5 mi away
Fiesta Americana Condesa Cancun All Inclusive
1.7 mi away
The Royal Sands Resort & SPA All Inclusive
Show Prices
Show Prices
Show Prices
2.4 mi away
Live Aqua Cancun All Inclusive
4.7 mi away
Grand Fiesta Americana Coral Beach Resort & Spa
0.6 mi away
Paradisus Cancun
Paradisus Cancun
#16 of 178 in Cancun
4.5 of 5 stars 4,788 reviews
Show Prices
Show Prices
Show Prices

Been to Omni Cancun Resort & Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Cancun Resort & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#19 Spa Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#33 Luxury Hotel in Cancun
#41 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Travelocity, Hotwire, Booking.com, Hotels.com, Despegar.com, Odigeo, Orbitz and Jetsetter so you can book your Omni Cancun Resort & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

Owners: What's your side of the story?

If you own or manage Omni Cancun Resort & Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.