The omni was an excellent place to stay. This was our 4th trip to mexico and 2nd time back to Cancun but our first at the Omni. We always have stayed all inclusive. From the second we steped into the resort the service was fantastic. Everyone was so pleasant and friendly. Check in was quick and simple. Immediately after check in a man greeted us and offered us a drink and then explained the layout of the resort, activities restaurants ect and provided us with a map as well as a map to get to and from cancun and the good spots to go to. Very helpful. After that the bell boy took us up to our room but on the way showed us the restarant schedule in the hallway and gave us many other tips. The service everywhere was above and beyond. The service of the people deffinately helps make this place.
Room: The room was very nice.. the only thing, we had requested a king bed and got two separate beds instead. we mentioned it right away to the bell boy, and he was immediately on the phone to switch us to a king bed room, the only one available was on the main floor which we did not want to stay on, but we could have switched in the next day or to to a high floor king bed, but just decided to stay it what we had. I didnt feel like moving once I was there. But the rooms were very clean, fairly large. large closet. The bathroom was just average. Just a regular tub. The tub and toilet were in one room and the sink was on the outside of it. We had a balcony with a lagoon view. (we have always had an ocean view before, so it wasnt a big deal to us as we dont spend much time in the room so we saved a little money, however the lagoon view was very beautiful anyway). The balcony had two loungers on eitherside, which was actually a very nice touch, we laid out on them every morning and every night with our coffee or wine.
One major disappointment i found with the maid service (which might sound silly) is that they never had anythin special in the room. Like the towel art you often see in resorts. This was the first time we had never gotten anything like that. And we tipped quite well... Maybe if I never experienced things like that I wouldnt have missed it, but since we have we have come to expect it i guess.
food: I have absolutley no complaints about the food. So fantastic. Im even a very picky eater. But every buffet night had something differnt. People write reviews saying that it was repetative..but i never thought that. dont miss the carribbean buffet night. It was our favourite. so yummy. Dont miss that snack bar restaruants either. The sushi bar is to die for! we spent a lot of time there! But we were very pleased with every restaurant. We ate at the al a cartes as well. all very good. I ate so much everywhere haha.
They also have 24hr room service..used this for a few late nights and it was sooo good.
Drinks: They deffinately are not shy on the alcohol. The pretty much make anything you request. Seek out Orlando, he makes the best drinks. :)
Pools: The pools were very nice. They were large, had loungers in the pool. Pool sider service for drinks were good. Even if you didnt ask..a drink would appear haha. We didnt spend much time around the pool..we were mostly on the beach
Beach: very large clean beach area. We walked along the beach on either side of our resort and I thought the omni had one of the cleanest nicest beaches. It was well kept and clean, soft sand. We just loved it. We played in the ocean lots. They also serviced you drinks on the beach. There were a few people trying to sell stuff but they never bothered you. they just walked passed.
Safety: We saw security eveywhere. I didnt feel for one second unsafe. (although i have NEVER felt unsafe in mexico) I also saw lifeguards all the time. The actually at one point felt that some people were swimming to far out in the ocean (during a red flag) and called them to come back.
spa: we were disappointed in the spa. There was really not much of a spa to see. Although they offered they usual treatments..the space was just not impressive. Out of the 4 resorts we have been to..this is rates at the bottom of the list. We did get a couples massage out on the beach. It was the least "romantic" feeling that we have had. The massage was great and was nice to listen to the ocean at night, but it was just lacking the overall experience.
The overall experience was fantastic. Clean resort, extremely friendly staff, excellent food. excellent beach. (we even considered a time share here, just wasnt the right price for us) Love this resort, would return ( and we have never stayed at the same resort twice) Deffinately would recommend.
lagoon view is still a nice choice. ask for the higher floors for better view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.