First time in Cancun, super hotel on the beachfront, family hotel, pleasant environment. Lot of pools and variety of things to do (including tennis court, water sports, etc.) Food was repetitive after a few days, but very good. At least everyday I could have tasted a different dish.

We first visited the Omni in 2004 and fell in love with the resort. We love that it is a smaller resort very attentive staff and wonderful choices of food choices from beach dinning to fine dinning at DeVinci's the new addition of the sushi bar pool side is the best. It may not be the biggest resort but that is what we love a great place to relax and enjoy

My husband and I just got back from Omni Cancun. We had a very nice time, but there were some things to take away. I would like to mention, firstly, that we are seasoned veterans of the all-inclusive game. We are comparing this to Dreams, Iberostar, Barcelo, Riu.


CONS
1) Food is above average, but lacks variety. (Desserts are limited too)
2) Beach is expansive, but needs to be cleaned -- plastic laying around everywhere
3) Rooms need upgrade -- small and outdated in comparison to other hotels (we didn't stay in the room often, but this is still something to mention).
4) Late night shows are the worst I have ever seen in years -- horrible production value.
5) We are not big drinkers, but the drinks were horrendous. There were literally no real fruit drinks -- only watered down fructose juices mixed with bottom shelf alcohol.
6) Jacuzzi is luke-warm (um, last time we checked, jacuzzi should be hot, right?)
7) The resort says it is smoke-free, but there were plenty of smokers both from the States and abroad. We don't care if you do or don't smoke, but don't pride yourself off of being a smoke free resort, if you truly are not.

PROS
1) The hotel is a great size -- everything is walking distance -- no confusion.
2) Service is indeed great, as others have mentioned.
3) A very pleasant view from the bar/restaurant right on the beach.
4) Plenty of pools (for those who like pools).
5) Close to airport.
6) Great music by the lobby bar at night -- cool acoustic and live cover of spanish/american songs.
7) Very family friendly -- not crowded, not loud, no obnoxious drunks (sorry we lie, there were several, but not as bad as the other resorts we have been to).

Generally speaking, this resort is a good value. It is family friendly and you would def. enjoy yourself here. Yes, there are shortcomings, but you get what you pay for.

Can't expect to eat French Laundry quality food, while you're standing in line for Panera Bread, get my drift?

This review is for the all-inclusive only!

This was our 3rd trip to the Omni and I cannot say enough good things about it. The service was wonderful as always. I have to give a great big thanks to Mara Campa, Ozzie, and Manuel (sorry guys I forgot your last name). We had a mishap a few times with a faulty drain in one of the bathrooms that they more than made up for by switching us to a 3 story villa. We were there to celebrate our daughter's 21st Birthday and they sent champagne to the villa along with a gift for her as well as arranging the towels on her bed to look like a decorated cake. From the minute we stepped foot on the property they welcomed us "home". The place is spotless and the service from the concierge, front desk, waiters and waitresses, maids, and maintenance are the best!

Plenty of food choices for all different types of tastes.The property is beautiful and impeccably kept up. The beach is gorgeous and pool area is too. They really go out of their way to make your stay an enjoyable one. We can't wait to go back next year!!!