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Omni Cancun Hotel & Villas: Traveler Reviews

4.0 of 5
Blvd Kukulcan Km 16.5, Cancun 77500, Mexico
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Omni Cancun Hotel & Villas
Ranked #31 of 171 hotels in Cancun
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2,026 reviews from our community

Traveler rating
    1,003
    604
    207
    128
    84
See reviews for
Families
520
 
Couples
702
 
Solo
47
 
Business
30
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Excellent!”
5 of 5 stars Reviewed February 15, 2013 via mobile

I spend there in january 4 nights.Everithing was perfect!The property and the room were always nice and clean.The food was excellent,all of the restaurant was very good.My favourite was the Da vinci's.If you tip the waiters they serve you the finest foods and drinks.
I had all inclusive,I wasn't able to spend any money because everithing was included in the price.For example the mini bars,the wi-fi in the room,everithing was free.
I recommend this place I'm sure I will come back soon.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Szilv about Omni Cancun Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Oh My Nice & Interesting”
5 of 5 stars Reviewed February 15, 2013

First time in Cancun, super hotel on the beachfront, family hotel, pleasant environment. Lot of pools and variety of things to do (including tennis court, water sports, etc.) Food was repetitive after a few days, but very good. At least everyday I could have tasted a different dish.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask JMKocman about Omni Cancun Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Washington, Wisconsin
1 review
“love the omni cancun”
5 of 5 stars Reviewed February 14, 2013

We first visited the Omni in 2004 and fell in love with the resort. We love that it is a smaller resort very attentive staff and wonderful choices of food choices from beach dinning to fine dinning at DeVinci's the new addition of the sushi bar pool side is the best. It may not be the biggest resort but that is what we love a great place to relax and enjoy

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask WineGuy6942 about Omni Cancun Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 helpful votes 5 helpful votes
“Good, not great”
3 of 5 stars Reviewed February 14, 2013

My husband and I just got back from Omni Cancun. We had a very nice time, but there were some things to take away. I would like to mention, firstly, that we are seasoned veterans of the all-inclusive game. We are comparing this to Dreams, Iberostar, Barcelo, Riu.


CONS
1) Food is above average, but lacks variety. (Desserts are limited too)
2) Beach is expansive, but needs to be cleaned -- plastic laying around everywhere
3) Rooms need upgrade -- small and outdated in comparison to other hotels (we didn't stay in the room often, but this is still something to mention).
4) Late night shows are the worst I have ever seen in years -- horrible production value.
5) We are not big drinkers, but the drinks were horrendous. There were literally no real fruit drinks -- only watered down fructose juices mixed with bottom shelf alcohol.
6) Jacuzzi is luke-warm (um, last time we checked, jacuzzi should be hot, right?)
7) The resort says it is smoke-free, but there were plenty of smokers both from the States and abroad. We don't care if you do or don't smoke, but don't pride yourself off of being a smoke free resort, if you truly are not.

PROS
1) The hotel is a great size -- everything is walking distance -- no confusion.
2) Service is indeed great, as others have mentioned.
3) A very pleasant view from the bar/restaurant right on the beach.
4) Plenty of pools (for those who like pools).
5) Close to airport.
6) Great music by the lobby bar at night -- cool acoustic and live cover of spanish/american songs.
7) Very family friendly -- not crowded, not loud, no obnoxious drunks (sorry we lie, there were several, but not as bad as the other resorts we have been to).

Generally speaking, this resort is a good value. It is family friendly and you would def. enjoy yourself here. Yes, there are shortcomings, but you get what you pay for.

Can't expect to eat French Laundry quality food, while you're standing in line for Panera Bread, get my drift?

This review is for the all-inclusive only!

Room Tip: 1923 has a great view
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Razmache about Omni Cancun Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S.F. California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Another AMAZING trip!!!”
5 of 5 stars Reviewed February 14, 2013

This was our 3rd trip to the Omni and I cannot say enough good things about it. The service was wonderful as always. I have to give a great big thanks to Mara Campa, Ozzie, and Manuel (sorry guys I forgot your last name). We had a mishap a few times with a faulty drain in one of the bathrooms that they more than made up for by switching us to a 3 story villa. We were there to celebrate our daughter's 21st Birthday and they sent champagne to the villa along with a gift for her as well as arranging the towels on her bed to look like a decorated cake. From the minute we stepped foot on the property they welcomed us "home". The place is spotless and the service from the concierge, front desk, waiters and waitresses, maids, and maintenance are the best!

Plenty of food choices for all different types of tastes.The property is beautiful and impeccably kept up. The beach is gorgeous and pool area is too. They really go out of their way to make your stay an enjoyable one. We can't wait to go back next year!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 4 more reviews by lala97 for Cancun
Ask lala97 about Omni Cancun Hotel & Villas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Hotel & Villas

Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun
Omni Cancun Hotel Villas
Omni Hotel Cancun
Cancun Omni
Omni Cancun Hotel
Address: Blvd Kukulcan Km 16.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotels in Cancun
#23 Luxury Hotels in Cancun
#25 Family Hotels in Cancun
#26 On the Beach Hotels in Cancun
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. ... more   less 
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Omni Cancun Hotel & Villas
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