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“Great Hotel in a good location in Cancun” 4 of 5 stars
Review of Omni Cancun Hotel & Villas

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Omni Cancun Hotel & Villas
4.0 of 5 Hotel   |   Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico   |  
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Ranked #74 of 172 hotels in Cancun
Reston, Virginia
Top Contributor
203 reviews 203 reviews
23 hotel reviews
Reviews in 69 cities Reviews in 69 cities
59 helpful votes 59 helpful votes
“Great Hotel in a good location in Cancun”
4 of 5 stars Reviewed February 9, 2013

We have stayed at the Omni Hotel in Cancun a number of times, as recently as in February 2013. The hotel is very nice and could have a five star rating if it did not have to be compared to other hotels such as Ritz Carlton. etc. The rooms are spacious with comfortable beds and nice bath rooms. make sure you get a room withe balcony and ocean view. The view from the balcony is breath taking. The staff is very friendly and helpful. The entire hotel is immaculately clean and the staff constantly cleans the grounds and the common areas.

Cons: Difficult to get an ocean view room. The all inclusive rate is very expensive if one does not drink alcohol or eat a lot. In the past the restaurants in the hotel allowed guests order individual items from the menu and pay for that item. This is not allowed any longer. A hamburger can now cost as much as $20. A dinner can cost up to $50 or you can buy the all inclusive for $90 a day for a minimum of 3 days. The management is trying to persuade the guests to purchase the all inclusive plan during their stay, There is no other disadvantage.

I will stay here again if I can reserve a room facing Gulf of Mexico.

Room Tip: Rooms with balcony and ocean view are the best.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (567)
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San Diego, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 8, 2013

We visited the Omni in Feb for a long needed getaway. I was a little concerned after pouring over the Trip Advisor Reviews, but we both ended up loving it.
THE GOOD: Awesome facilities, awesome location, very easy access to bus system to get to attractions (ie Coco Bongo, Senior Frogs, etc). Great staff that goes way out of their way to serve you. We were there during the superbowl and they set up one of the conference rooms with balloons and a whole buffet of "american food" with servers bringing drinks. Great food with multiple options. Great pools, swim up bars. Beach is right there (with awesome swim up jacuzzi bar- my favorite). AquaWorld close 10min walk for scuba excursions. Wasnt very crowded, easy to find pool chairs.
THE "BAD": entertainment is a little lame, but honestly if you need them to entertain you all the time at an all inclusive resort in Cancun then you have bigger problems...no real nightlife, there is on bar that is open till 1am, no nightclub. There was an unspoken expectation for tips, which could be a little awkward, but not a big deal (we basically didnt tip the whole time). This is picky, but there was nothing I would consider a "hot tub"-->warm tub.
RESTAURANTS: there is one buffet that open breakfast/lunch/dinner-->always great options. As far as fine dining you get two nights, we loved indonesian. Viva Mexico pool bar great tacos/burritos/burgers. Poolside sushi bar was more than I expected for mexican sushi.
Excursions: recommend Coco Bongo, scuba (wreck dive), XPLOR, Chichen Itza, parasailing

Room Tip: We had a Lagoon facing room, it was decent, didnt really spend much time in the room.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 8, 2013

Very safe, friendly hotel on the hotel zone of Stayed in sea view room which was very clean and towels changed every day. Wifi in room was an additional cost but there is a business centre. Can be confusing as some clients tip the waiters. Food was varied and there were many options so if you are fed up with the buffet you can try the other restauraunts. I had the all in package and I thought it was well worth it, even though I didn't drink very much alcohol. Prices in Cancun are based around the American Dollar which can work out expensive for Europeans. Porters and restauraunt staff were the friendlist. I think the hotel needs a few more sunshades over the beds.
The beds on the beach with cover were gone by 8am. When the wind gets up there is very few places for shelter. Normally always get a massage at the hotel I am staying in but thought the prices in the spa were overpriced.
Weather - humidity was high - so hair turned to frizz!! when it rains it really rains, but when the sun shines its lovely. The red flag on the beach stayed up while I was there for the weak

Room Tip: Worth paying extra for the sea view in my opinion.
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kentucky
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 8, 2013

We stayed at the Omni from Jan. 28- Feb. 5. This is our family's 6th time to the Omni and every time it's fantastic! The hotel is beautiful, the people that work there are so nice and helpful, the food is delicious and the beach is breath taking. It's like everyone down there is one big happy family. I won't go into great details since I have already done that in previous reviews. But I will give you a few helpful suggestions. If you eat at La Paloma's for breakfast or lunch ask for Roberto. He is one of the most attentive waiters down there. He knew what we enjoyed eating so well, that as soon as we sat down he was already getting it for us. Same with Enrique, who worked at the Pina Colada restaurant down at the beach. Another outstanding waiter was Luis who worked at La Paloma's at dinner time. He was so friendly and attentive. Ulises and Herlinda were our servers around the main pool and they were outstanding! We never had to wait for a drink. Sylvia, who waited on us at the lobby bar, once again very friendly and attentive. Alexandra, Charlie and Elliot, the entertainment staff around the main pool area, were great fun. Our son really enjoyed them very much. Actually, everyone down there are exceptional and will go out of their way to make sure you are happy. It's just nice knowing that there are people down there that do remember who you are and treat you like your part of their family. I am grateful to everyone that works at the Omni, from the person who takes our bags to the wonderful women who cleaned our room everyday. It was simply another amazing trip and we will definitely miss you all until we meet up again next year. Gracias!

Room Tip: Lagoon room is beautiful for sunsets. The Ocean front rooms are beautiful for sunrises.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary, Canada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 8, 2013

My wife and I just spent a week at Omni Resorts Cancun. This was the second time we have been at an all-inclusive, and while this does not claim to be five star (like our last one) we found it to be very good.

The Omni Cancun is a very nice place with spotless rooms, very friendly staff, excellent service, and good food. (This was not cruise-quality food, but there was always something good to eat!) Actually, the sushi bar and the poolside restaurant that served wings and these heavenly shrimp tortillas were more than pretty good … they were great!!

Beautiful and crystal clear pools, (though rather cold in January) and a great beach pretty well sum up the place.

We did a Wednesday to Wednesday rather than the traditional Saturday to Saturday week, and it was excellent. We are not drinkers so didn’t take advantage of the free alcohol, but this did not seem like a party kind of place. People seemed to be here to relax and enjoy the peace and quiet. There were organized poolside activities, if you were interested, and each night featured a show. The shows were fairly family-oriented and entertaining with something different each night (though at least 4 nights had the same dancers, but different music, costumes and dances).

We read the reviews before we came and frankly did not see a lot of the things that people seemed to complain about.

We made the trip through SunWing and the flights were on time, the service good, and we were even served a hot meal. We were met at the airport and dropped off in front of the hotel with professionalism and smiles.

It took a while to figure out how, or if, to tip. My first thought was that this is supposed to be an all-inclusive so I should not necessarily have to tip. However as I thought about it, when we go on a cruise, we are charged $11.00 per day per person for tips, so for two of us that is a hundred and fifty bucks a week. So at the Omni we ended up tipping whenever we got good service … a US dollar, or if extra good service a 20 peso note (about $1.50 US) or for an excellent evening meal service 50 Pesos (about $4.00 US), and two dollars a day to the housemaid. The staff seemed to appreciate it and their friendly greetings and what seemed like a desire to serve us the next time we walked in made it well worth it. It came to about ten dollars a day. Inexpensive compared to a cruise!

If you are looking for a relaxing, comfortable place, this works very well.

Room Tip: We chose to not pay extra for an Ocean View, and instead got the Lagoon View. It is an absoloutly b...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Ok
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2013

We went to the Omni over Christmas and New Years. We loved that this hotel was not spread out like so many all inclusives. The food was so much better than any other all inclusive. Lots of choices for lunch. They also bring you your drinks on the beach and you can order lunch from them too. Loved that! They also have a taco bar, hamburgers, hot dogs, pizza and wraps. Pools were really nice.Also have a wonderful restaurant right on the beach. Great trip!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince George, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 7, 2013 via mobile

Just got back from a wonderful vacation at the Omni in Cancun. I believe there are pluses and minuses to every resort no matter what rating or price but at this resort the pluses far out way the minuses.

The absolute best part about this resort is the service we received from the staff. Everyone always went above and beyond the call of duty. Our waiter at the buffet restaurant noticed I was holding my hair back while eating because of the wind on the terrace. He spontaniously brought me a rubber band so I could let go of my hair and enjoy my meal! I have never experienced that before. Another example of outstanding service was another meal one evening on the patio of the same restaurant.the waiters put two chairs together and brought out cushions and a blanket for my sleeping daughter. Amazing. Waiters take your plate out of your hand and bring it to the table for you. These are just a few examples. Really spectacular.

There was performances every night which my children always looked forward to.

The grounds and hotel are very clean.

The adult swim up bar is a lot of fun.

The sushi place was a great extra.

We made use of the 24 hour room service every day. Bagels and cream cheese and coffee in the early morning and chocolate cake every night! Yummy.

In general, The food could have been better, but it sufficed.

The pool was a little cool for my daughters. It would have been nice if it had been heated.

Kids are not allowed in either of the hot tubs.

The ocean is rough and barely swimable but
We had fun near the shore.

All in all the service makes it! I would recommend it to a friend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Cancun
#24 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#34 Luxury Hotel in Cancun
#37 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Official Description (provided by the hotel):
The Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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