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“Good food & service!” 4 of 5 stars
Review of Omni Cancun Resort & Villas

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Omni Cancun Resort & Villas
4.0 of 5 Hotel   |   Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico   |  
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Ranked #54 of 178 Hotels in Cancun
London, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good food & service!”
4 of 5 stars Reviewed January 23, 2013 via mobile

We travelled with Virgin on a family holiday in Oct for 10 Days. Food was great at all restaurants, staff were very friendly, the kids club was fantastic (our kids went everyday!) location perfect & the resort itself was not to big-rooms were slighty 'tired' but you only sleep in them! We wanted an ocean view but got a lagoon view & the hotel were good enough to change our room on the 2nd day without charge! Would thoroughly recommend this hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,168 reviews from our community

Traveler rating
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1,354
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (870)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ipswich
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed January 20, 2013

Omni Cancun is set a little outcropping next to the Carribbean Sea. The views from the hotel are stunning. The facilities are enough to keep you entertained and the food and drink is plentiful.

It is well worth booking for one of the fancy restaurants, the Thai one was superb.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 19, 2013

This was my second trip to the Omni and once again we were not disappointed!! We stayed in 1750 with a perfect view of the ocean! The staff is incredible and the food was fantastic! This place is perfect in Cancun if you are looking for a place away from the city center. We only left the hotel to go fishing two days. Pina Colada is the place for breakfast, right on the beach. We ate at Devo, indonesian, and Alex the Captain had our Kingfish, Sierra in Spanish, cooked to perfection for our dinner reservation. If your a beach bum like myself look for Beatrice on the beach! She's the BEST cocktail server out there!!! We had so much fun we even stayed and extra day because we just didnt want to leave!! Highly recommend the Omni for those who want to soak up the sun and relax!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

Just got back from my 40th birthday vacation and did not want to leave! We got to our room and had a towel birthday cake with bows and flowers as well as balloons! Was so impressed with the staff and they remembered our names even when it had been a couple of days not seeing us. The food was great, especially the sushi bar at the pool! Some of the best sushi...must try the Omni roll and banana/mango roll! Loved the spa/bar on the beach! No children allowed there! I just can't say enough! Will surely go back!

Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 17, 2013

We just checked in to the Omni, and were told that they canceled our dinner reservation at DaVinci restaurant that we had made in advance for our anniversary. According to their new policy starting today, children under 18 are not allowed at all. We were extremely disappointed since we were really looking forward to a special occasion.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayport, New York
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 15, 2013

This resort is an excellent all inclusive resort especially for families.( not for singles- there is no night life at all without leaving the premises.) We were 7 people and we booked very last minute through Costco. We got an amazing deal and were not disappointed. We have been to many all inclusive resorts over the years, and this was one of the better ones. It is very clean and the grounds, beach and room views are magnificent. The staff are friendly and accommodating, some more than others. Most staff knew only basic English, and many staff knew none at all. As far as food, there are two sit down and restaurants for dinner both that need reservations. The buffet for breakfast is amazing and the taco hut and Sushi bar are exceptional. The dinner buffet gets old quick, but the food is good.

The drinks were delicious and plentiful. One thing noteworthy is that if you are use to Sandals or Beaches where tipping is absolutely not allowed, this all inclusive allows and expects you to tip for everything. Not a 20% tip, but something is expected.

All in all, we were thrilled with our trip and would return again. One problem is the AC in the rooms. They do not keep the rooms very cold. It was fine for us in January, but there was no humidity.

Room Tip: You definitely want to request Ocean view.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 15, 2013

This was another last minute booking for me. I was last in Cancun in August '12 with my daughter who vacationed with me yet again. I've stayed at the Omni Cancun in the past and it was available on Thursday when i made the booking. The last time I was there was after Hurricane Wilma. With the beach back to what it was pre-Wilma its makes the hotel a wonderful family spot. The pool was nice. The beach..even nicer. They have waiter/waitress service on the beach and they are attentive. Top shelf booze, beer & food. Rooms were updated, clean and comfortable. The Jacuzzi bar & lobby bar were a nice place to get social with the other guests. The staff is also friendly. There is nothing bad I can say about the Omni Cancun. They work hard to keep the clean image. Keep up the good work.

V. Palazzo. Staten Island, NY

Room Tip: ask for the ocean side. Rooms i'm sure are the same. But the view speaks for itself.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Omni Cancun Resort & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#19 Spa Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#34 Luxury Hotel in Cancun
#42 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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