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“Good food & service!” 4 of 5 stars
Review of Omni Cancun Hotel & Villas

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Omni Cancun Hotel & Villas
4.0 of 5 Hotel   |   Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico   |  
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Ranked #61 of 174 Hotels in Cancun
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Good food & service!”
4 of 5 stars Reviewed January 23, 2013

We travelled with Virgin on a family holiday in Oct for 10 Days. Food was great at all restaurants, staff were very friendly, the kids club was fantastic (our kids went everyday!) location perfect & the resort itself was not to big-rooms were slighty 'tired' but you only sleep in them! We wanted an ocean view but got a lagoon view & the hotel were good enough to change our room on the 2nd day without charge! Would thoroughly recommend this hotel.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,157 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (630)
Date | Rating
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  • Danish first
  • English first
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Ipswich
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 20, 2013

Omni Cancun is set a little outcropping next to the Carribbean Sea. The views from the hotel are stunning. The facilities are enough to keep you entertained and the food and drink is plentiful.

It is well worth booking for one of the fancy restaurants, the Thai one was superb.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 19, 2013

When it came time to leave I was sad:( I didn't want to leave. The hotel its' self was very nice. The staff is friendly and courteous. The rooms are nice, clean and well kept. The beds & pillows comfortable. Room service was awesome! 24hrs. I miss my nightly cheese cake & coffee. lol. Lots of different pools to go in and they looked amazing! Good variety of places to eat. My personal favorite was the one located right in the hotel(forget the name) & the Pina Colada. There fine dining restaurant ' Da Vinci', the service you get in there is over the top! I found the Spa prices in the hotel to be expensive and if you want a tiki hut to sit under while on the beach, get there early. There's not enough.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 19, 2013

This was my second trip to the Omni and once again we were not disappointed!! We stayed in 1750 with a perfect view of the ocean! The staff is incredible and the food was fantastic! This place is perfect in Cancun if you are looking for a place away from the city center. We only left the hotel to go fishing two days. Pina Colada is the place for breakfast, right on the beach. We ate at Devo, indonesian, and Alex the Captain had our Kingfish, Sierra in Spanish, cooked to perfection for our dinner reservation. If your a beach bum like myself look for Beatrice on the beach! She's the BEST cocktail server out there!!! We had so much fun we even stayed and extra day because we just didnt want to leave!! Highly recommend the Omni for those who want to soak up the sun and relax!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

Just got back from my 40th birthday vacation and did not want to leave! We got to our room and had a towel birthday cake with bows and flowers as well as balloons! Was so impressed with the staff and they remembered our names even when it had been a couple of days not seeing us. The food was great, especially the sushi bar at the pool! Some of the best sushi...must try the Omni roll and banana/mango roll! Loved the spa/bar on the beach! No children allowed there! I just can't say enough! Will surely go back!

Stayed January 2013, traveled with friends
Was this review helpful? Yes 2
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1 review
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 17, 2013 via mobile

We just checked in to the Omni, and were told that they canceled our dinner reservation at DaVinci restaurant that we had made in advance for our anniversary. According to their new policy starting today, children under 18 are not allowed at all. We were extremely disappointed since we were really looking forward to a special occasion.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayport, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 15, 2013

This resort is an excellent all inclusive resort especially for families.( not for singles- there is no night life at all without leaving the premises.) We were 7 people and we booked very last minute through Costco. We got an amazing deal and were not disappointed. We have been to many all inclusive resorts over the years, and this was one of the better ones. It is very clean and the grounds, beach and room views are magnificent. The staff are friendly and accommodating, some more than others. Most staff knew only basic English, and many staff knew none at all. As far as food, there are two sit down and restaurants for dinner both that need reservations. The buffet for breakfast is amazing and the taco hut and Sushi bar are exceptional. The dinner buffet gets old quick, but the food is good.

The drinks were delicious and plentiful. One thing noteworthy is that if you are use to Sandals or Beaches where tipping is absolutely not allowed, this all inclusive allows and expects you to tip for everything. Not a 20% tip, but something is expected.

All in all, we were thrilled with our trip and would return again. One problem is the AC in the rooms. They do not keep the rooms very cold. It was fine for us in January, but there was no humidity.

Room Tip: You definitely want to request Ocean view.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Cancun
#24 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Spa Hotel in Cancun
#49 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Official Description (provided by the hotel):
The Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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