We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value!” 5 of 5 stars
Review of Omni Cancun Hotel & Villas

Save Saved
You added Omni Cancun Hotel & Villas to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Omni Cancun Hotel & Villas
4.0 of 5 Hotel   |   Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
12% Off! Book Now & Save!
Ranked #70 of 172 hotels in Cancun
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Great value!”
5 of 5 stars Reviewed December 4, 2012

I recently spent five days at the Omni Cancun. I opted for the "all inclusive" package (which I'd never done before). I must admit I was a bit skeptical about only being able to eat during posted meal hours and well liquor that I'd never heard of and having to pay for upgrades to both. I was so happy to find that this was not the case at the Omni Cancun!! I could eat literally 24/7 (room service was open all night) if it was possible to be hungry after having multiple options for dining at the different restaurants on-site (which were all included!). I was also happy to see that I could have liquor brands I actually liked - top shelf liquors all included! Gratuities were included and the service was wonderful and being well-trained Americans, we always tipped a few extra dollars, and our servers truly went above and beyond for ANYTHING we needed. The sleeping rooms were very comfortable. The property has a nice, modern fitness room and there are multiple pools and, of course, a spectacular beach. I will go back!

Room Tip: While you can't beat the ocean view rooms, the rooms on the other side of the hotel offer wonder...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,958 people have reviewed this hotel

Traveler rating
    1,514
    881
    298
    164
    101
See reviews for
864
1017
66
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (582)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Montrose, Colorado
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2012

My family and I have vacationed in Cancun many times, staying mostly with the Royals, which
are a great place to stay. 2012 we stayed at the Omni, all-inclusive, for the first time and had
a great time. Of course, the hotel staff makes or breaks any vacation stay and the staff was
outstanding and could not have asked for better service. Highly recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed December 3, 2012

Omni Cancun is the perfect place to celebrate with friends, as we did,coming from all over the U.S. From the moment we stepped into the van, arranged through the hotel, until, sadly, we returned to the airport, we were treated to exceptional care, great food, beautiful surroundings. From management to the kind and friendly people who cleaned up after our sometimes loud and always happy group, we could not have asked more. Thank you Scott and all those associated with Omni Cancun for giving us the best vacation experience one could ask for.

Room Tip: If you have an ocean view, you have a great room.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

Just returned from 5 glorious days with friends at the gorgeous marbled Omni Cancun Hotel & Villas. 14 of us stayed in the hotel and 2 were in a villa. The views from our balconies were stunning. Every aspect of the Omni property was so well maintained - clean, freshly painted, no signs of wear, not a fallen leaf on the lawns. The facilities are so well laid out that, even if were they at full capacity, you never got a sense of too many people. The multiple terraces containing separate pools give you the option to be as engaged in activities or blissfully remote as you choose. The beach Jacuzzi bar was a blast and a great venue to mingle. The many choices of eateries were also astounding - made to order local style quesadillas, tacos, etc, in the Mexican "hut", or Sushi and sashimi in the Sushi Hut offered light, fresh simple fare to graze on throughout the day. Sandwiches and salads at the Swim Up Bar were great, too. We tried the upscale Italian restaurant the first night and had a lovely dinner for 14. Weekend breakfast and lunch on the beach were added options. The main buffet restaurant had a wide variety of choices at every meal, and believe me, we tried all of them! But what really makes this place top notch is the staff. Everyone from the doormen to the gardening crew were so friendly and welcoming. The servers in all the bars and restaurants were engaging and seemed genuinely to enjoy their work. They were infinitely patient, even with less than courteous guests, no request seemed too difficult, no question too dumb. Tipping is how it all works and they certainly earn it, so bring plenty of small bills!

Room Tip: Don't think there are any bad hotel rooms! Whether they face the lagoon or the gulf, the views a...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simpsonville, Kentucky
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2012

We booked our vacation with Dream2Travel. We got a great deal and knew we would be required to listen to the high pressure sales pitch to purchase a vacation timeshare. We arrived at the airport in Cancun and tried to get to the private shuttle that was waiting, but got sidetracked by a tourist activity salesperson. My advice is to say No Thanks and scurry on past. Our driver had our name on a sign and we greeted him, he helped with the luggage and were taken straight to the Omni. We checked in, went to our room, looked out the balcony and saw beauty. It was after 10:00 pm so we went down and walked around the different pools and bars to check out the grounds which looked amazing at night. The lobby bar had several people there, so we joined that area and had a few drinks. We read before we left to tip the bartenders, servers and pool servers and you will be glad you did, so we gave him a nice tip. Then we went back to the room and ordered room service. The burgers, fries and a personal pizza arrived and were very good! The next morning up and went to the breakfast buffet. Great selection, hot and cold foods name your own omlets or eggs, coffee great, cream not so much. Now off to the pool (pools). We loved the pool with the chaises in the pool. The pool server came, drinks ordered, delivered and a nice tip given and he treated us like royalty! The dinner buffet changed nightly, Mediterranean, Italian, Mexican, etc. it was okay not bad or great. Our server Jose was outstanding and catered to my dislike for the soup and had the chef prepare something different to my surprise. Jose was awesome and we asked for him every evening. That night and the following days, when we walked in a bar or to the pool, we were greeted and treated like movie stars. Now for the 90 minute presentation...they were really nice, not hardcore, but persistent enough to keep lowering the deal. This is not in our budget now, but if we did have the money, it sounds feasible. So after about two hours we shook hands and parted. Back to paradise. Outside the Omni, we took the bus downtown for .85 and the taxi varies some charged 12.00 -15.00 negotiate before you get in. My advice - the bus if not in a hurry. Overall wonderful and we will be going again and bringing more friends and family.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 1, 2012

We just got back and id say overall its was an great resort for the money . There was a couple of things that bothered me .
Payless Car Rental - Ripped us off when we were told one price in dollars but they have thier own coversion rate from the rest of Mexico !! and , you guessed it , we were charged 25% more . Avoid PAYLESS CAR RENTAL in the lobby . Always ask what the final cost is in pasos , as they didnt take our Dollars when we offered to pay with them instead .
Also BEST DAY TRAVEL - Purley sell excoursions based on commission , and will tell you that they are giving you the best deal , which is rubbish , as they are all the roughly same . I dont like the way that they think we are stupid.
I talked to the manager and she tried to defend them , to which i replied that because of these venders in the Lobby , that i would Omni responsible for letting these agencies rip-off good paying customers . She said there was nothing she could do , but i told her that there was plenty i would do , starting by letting everbody on Trip Adviser know what happened , and then the corporate offices.
That said , the resort was clean , safe , quiet , staff were great and food was good , maybe could have been a little warmer , but thats buffet food for you ! Great sushi bar !
If you decide to go to Market 28 BE CAREFULL !! I had my wife and 2 kids with me and was offered drugs right in front of them . TheY know no shame ! Stall holders were hounding us sooooo bad that we got out of there a.s.a.p ! Stay with the shops and flea market in the Hotel Zone . The Market 28 is very sketchy and i wouldn't feel safe there , especially at night . BE CAREFULL !

Room Tip: get a room with an Ocean View , pay the extra . Also the higher , the better !
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
127 reviews 127 reviews
17 hotel reviews
Reviews in 50 cities Reviews in 50 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed November 29, 2012

Booked our trip through Costco and we were pleased in pretty much every way. The service was excellent and the staff were very accommodating. We loved our room and had an absolutely stunning view of the ocean.

The reservation restaurants were surprisingly good and the food quality was nearly as good as the atmosphere. Beverages are readily available and the beach and pool bars are fantastic. The only down side was the food quality in the buffet restaurant (yeah, real shocker that the buffet food wasn't great...). We were there 7 days and only ate there twice out of once nine to our schedule.

I can't recommend this place enough for the value. We have paid much, much more for much, much less!

Room Tip: The upgrade to the ocean view was a fantastic choice!
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Omni Cancun Hotel & Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#34 Luxury Hotel in Cancun
#36 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
#70 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Official Description (provided by the hotel):
The Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Tingo, HotelsClick, BookingOdigeoWL, BookIt.com, Agoda, Priceline, Hotels.com, Venere, Otel and Jetsetter so you can book your Omni Cancun Hotel & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

Owners: What's your side of the story?

If you own or manage Omni Cancun Hotel & Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.