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“Excellent Resort” 4 of 5 stars
Review of Omni Cancun Hotel & Villas

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Omni Cancun Hotel & Villas
4.0 of 5 Hotel   |   Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico   |  
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Ranked #58 of 177 Hotels in Cancun
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Excellent Resort”
4 of 5 stars Reviewed October 16, 2012

I was very impressed with the service and the amenities of this resort. We were always made to feel that the staff was very glad we were there, and did everthing to make sure our stay was pleasant. We had a lagoon view room rented, and we decided to upgrade when the front desk person offered us a deal. When we turned down her first offer of $180 for 4 nights, she offered the same upgrade for $130. The only negative was the choices for food. On most reviews I read before booking, there seemed to be at least 2-3 options for all meals. Reality is there is only one place open for breakfast, one place for dinner unless you reserve the Da Vinci restaurant, which is only allowed for one night. We stayed in October, and it was empty. Great for us, we had to wait for nothing.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjbk, Director of Sales at Omni Cancun Hotel & Villas, responded to this review, October 16, 2012
Dear Omni Cancun Guests,
Thank you for your kind review of our resort through this forum. We appreciate your visit to our Omni Cancun during our low season (September & October), which is a great value for travelers. Unfortunately, we had some of our outlets out of service for our yearly maintenance programs, where we have the opportunity to do the proper detailing throughout the property to keep it looking as beautiful as ever.
It was very kind of you to mention our fellow Associates and compliment them on their dedication to warm, genuine moments of service. We are proud of their commitment to the guests experience.
On a small side note, the new Cancun Mayan Museum will be opening at the end of October, right in front of the Omni Cancun Hotel & Villas, which will house important original artifacts from the ruins in our state, Quintana Roo and the surrounding states that make up the Yucatan Peninsula. We had a sneak preview last week and well, it is an exceptional exhibition, which proudly shows the unique cultural history of our area.
We hope we have the opportunity to welcome you back home to su casa one day soon.
Warmest regards,
Scott Balesteri
Director of Sales & Marketing (22 years of service) at
Omni Cancun Hotel & Villas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New Albany, Indiana, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2012

We had never been to Cancun, nor have we ever had an "all-inclusive" package so we were not sure what to expect. It far surpassed anything we could have expected. From the moment we arrived we were treated like royalty. We had two rooms booked and since they had not given us rooms close to each other, they upgraded both rooms to an awesome ocean view. The rooms were spotless, and they did NOT smell musty. The resort itself was immaculate and each day you would constantly see people cleaning even the minute fixtures. In October the resorts are in their "slow" time which worked out perfect for us! We had to wait for NOTHING, we had but to ask for anything and it was given to us in short order. The food was good with something for everyone, the drinks were even better! What sets the Omni apart is the service in these areas, they are willing give you what you need, and make suggestions that compliment you needs and desires. The Jacuzzi bar, KUKU's was a dream come true, sitting on the beach in a jacuzzi, with views that take your breath away. We played vollyball everyday and was encouraged by the staff to participate in many other activities. The weather was beautiful, it did rain every day, about 5 minutes or so and usually at night. Not an inconvenience at all. We will go back!!!!

Room Tip: All the rooms are nice, we had no noise issues at all. We will always get an Ocean View, it is breat...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 9, 2012

we took their all inclusive package .. and found that there were plenty of vegeterian options for us. pools were nice , kids club was nice , bach was very pretty.
Bus services are availables.. you should try to books tours online rather thatn use the person in hotel thought

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caversham, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 6, 2012

We spent a few days in New York and added a week in Mexico to the end of our trip to unwind.

The Omni was a lovely hotel with good amenities. Our hotel room faced the Lagoon and didn't have a balcony - not a show-stopper but something that would have been good if we had known we could have asked about this. Ask for this if you want it!

The pool area and the variety of places to eat was good - never boring for our week! Recommendation: the sushi bar for lunch and Da Vinici's for dinner! The best part? The beach! The water and sand was lovely. We never got tired of the view and it was lovely to go swimming every day in that water. It really was beautiful.

We did a day trip to Chichin Itza which is well worth it and we did venture out to the market in town.

A note on Cancun - being so far out from the town doesn't not make it easy just to run out and have a look around. You are quite constricted to your hotel which we weren't used to and even when we did go in to town we were hounded by people trying to sell things which wasn't pleasant! Careful of those that lie to get you into random shops etc.

With this in mind it would be good if the Omni hotel bars were a little more lively and the entertainment upgraded so you could enjoy the evenings at the hotel a little more!

Nice hotel though - have fun!

Room Tip: Ask about one with a sea view and a balcony!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 6, 2012

My husband and I arrived on Sat 22nd September for an all inclusive ten night break. We arrived late on in the evening where we were greeted by a very courteous doorman who helped us with our luggage. We booked in at the front desk which was very nice and made so simplistic by a friendly lady who was most helpful! Our room was on the 6th floor overlooking the sea with a superb view. Everywhere was clean and our mini bar was fully stocked daily with fanta, sprite, cola's, bottled water, fruit juices and Mexican beers. So we had plenty to keep us going. We ate every morning at La Palomas where there was so much buffet choices we felt spoilt for choice, all were delicious. In the evenings we ate also at La Palomas and Davincis which always provided great choices and delicious cuisine. Staff were always very helpful and friendly at all times. Pool side bars such as Kuku's, Viva Mexico and Pool Grill served lovely tasty meals and so much choice. All the pools were large and clean and our favourite was the swim up pool bar jacuzzi at Kuku's with that amazing view of the beach and blue sea, We spent quite a bit of time admiring the view whilst sipping a few Pina Colada's, this was absolute bliss! Can't wait to return in the future! Thankyou Omni!

Room Tip: Make sure you get a room as high up as possible for a good clear view, we emailed in advance to ensu...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 2, 2012

Spent two weeks all inclusive at the Omni Hotel, Cancun. At first we were apprehensive about going to this Hotel as our favourite The Great Parnassus was fully booked, however everything turned out excellent and in some case the Omni had advantages over the Great Parnassus such as more space at the pools and maybe the buffet restaurant was also better as far a service went due to the waiters looking after the guests, however i would say the entertainment and the number of restaurants along with the room sizes are better at the Great Parnassus. All in all we had a wonderful holiday and the staff at the Omni were outstanding in relation to service and friendliness. and as a resutl i would have no hesitation in recommending this hotel to other guest.

Room Tip: The higher up you go the better the rooms and the views go, we prefer overlooking the lagoon as you...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2012

I have just arrived home from a 2 week all inclusive stay booked via Virgin at the Omni Cancun Hotel and wanted to just tell everyone how utterly fantastic it was.

The location is breath taking. Directly onto Cancun beach and a $1 bus ride from the busier part of the resort which to me is a result. The beach was stunning and was kept spotlessly clean and there were fantastic lifeguards covering the hotel which was very reassuring. One thing which made my trip special was the turtle eggs and seeing some just hatched turtles. Its fantastic.

The hotel itself isnt the largest along that strip of hotels but the area between hotel and beach is great. lots of places to find a spot. The public areas and rooms and generally everywhere was spotless and had a lovely clean smell about it. Our room was kept very well and it was on 19th floor with a lagoon view which was great. I never noticed any noise and enjoyed looking out over the lagoon and watching the speedboats etc. The room itself had a fabulous bed with pillow menu, a powerful shower and was spacious with the best aircon ever.

The food was outstanding. Particularly the Da Vinci and the Pina Colada. The Sushi bar was a fabulous touch and was so popular and delicious. The La Paloma for the main buffet restaurant was also excellent and we enjoyed everything we ate. I cannot recommend enough the pineapple and coconut pie in Pina Colada. Delicious. The drinks were brilliant. My first all inclusive resort to have premium brands. The cocktails were freshly made and not pre mixed like Riu hotels. The staff were incredible. Attentive, very friendly and genuinely nice. we didnt tip until the end of our holiday and unlike a lot of other hotels in the caribbean where staff expect tips, I very strongly felt the staff here didnt at all. The staff work so hard and always with a smile.

I think the hotel has something for everyone and it was a wide ranging mix of guests staying. I would recommend it to anyone and we will be returning and after speaking to other Brits in the hotel we made friends with, they all vowed to return as well as we all had amazing experiences.

The only thing i think might be good would be for the entertainment to be planned to run a little longer some nights as it finishes at 9.30. Not everyone wants to go to Coco Bongo every night!

As far as excursions went, we did go to Excaret! which was awesome and a very long day but one of the best excursions ever. We also booked through Virgin to go to Chichen Itza and were disappointed that our trip was messed up and no one came to pick us up. We had no time left to do it. We got a refund and complimentary V lounge in Cancun which would have been $30 each. Having experienced it I would never pay for it!

My holiday was sensational and that is really down to a fabulous location in Cancun and the brilliant Omni Hotel. Thanks you to the staff for making our stay so special and I can guarantee we will be returning.

Room Tip: High floor
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Cancun
#24 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#33 Luxury Hotel in Cancun
#33 Spa Hotel in Cancun
#46 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Number of rooms: 347
Official Description (provided by the hotel):
The Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. ... more   less 
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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