We are currently in our second day, and already looking for another hotel...
The "Hotel" looks very run down and old except for the over polished lobby that is a "Time Share " trap and club room, our first first room smelled of chemicals and quickly gave all of us a jead ache, the room was small and cramped, we requested another room that they quickly provided on the 8th Polished floor that was nice but in the shower spraying out beyond its boundaries and ceiling where very poorly made and looked as if ready to fall apart. The cleaning service was actually very professional and quick. If you are looking for good food then you will be quickly let down as there are three restaurants, one of which is only open around dinner time, one buffet hybrid that is nice, usually over packed at major times and slow, the other being a small buffet, it has a small selection of "Dry" and almost poorly made food, I found had the "pleasant" experience of finding a food sticker from my dry pasta... There are also a decent selection of small food shacks that can be found, one at the lobby bar and one to the side of the pool, the sushi bar was very good and we ate there quite often, on the other hand the pool side food shack had sub standard fries, but surprisingly the burgers where very good there, I skipped on the sea food, having watched a shrimp cocktail sit for a number of minutes in the heat just to be mixed back in with the rest. The bartenders are very nice and pleasant to talk to but the servers seem to have max priority over the bartenders. The staff where very nice and professional. Oh and there is wifi but it doesn't work in your room and I am currently writing this review outside near the elevators. Decent location, good staff, and bad experience. Would NOT Recommend..
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
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- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun