Where to start? If you get a room here, and they put you in the far south end of the building, ask for a new room ASAP! We were in the very last room (3211 I think) at the end of hallway. Shortly after unpacking everything, the club next door started blasting their music. Shaking the concrete walls. The balcony door didn't lock, and was adjacent to the building next door with a ladder. The AC was non-adjustable and set at 77!
We asked for a new room and the front desk was rather rude and indifferent (apparently this happens a lot).
We went back, packed our stuff and got a new room (2213). This was about 10 rooms down from our last room. Music was still blasting, but at least the walls weren't shaking. We no longer had a balcony (which we paid for), but instead had sliding 'doors' to a 1 foot deep ledge. The AC in this room also did not work.
The AC in both rooms were LOUD, but hardly any air was coming out, and what air did come out was room temp. Back to the front desk for a new room. Was told they were full, but to come back the next day at noon and they'll get us a new room.
Hardly slept that night due to the noise and heat in the room (we even had the window open because it was cooler outside than in the room). Didn't unpack, since we were hopeful for a new room.
Went back at noon (after having breakfast), they told us to come back at 3 and they'll have a room for us. Finally got a room (1521), AC was working and adjustable. But it was now 2 full beds, instead of a king. Overall, we lost a full day of vacation switching rooms and waiting for another room to be available.
The bar staff were no better than the front desk. Everytime we went to the bar by the pool, the guy would look up at us, and continue what he was doing (restocking the fridge), eventually he came over to take our order. He was quick to drop what he was doing to help the scantily clad young women though.
The 'Hospitality' desk was even less helpful. We asked about bus/cab transit to Playa del Carmen, also info on the hotel (maps, amenities, etc), they basically go into a sales pitch for excursions or try to sign you up for a 90 minute session (probably for a timeshare). Not once did they even attempt to answer any of our questions. After telling them 'No' 3-4 times, their English all of sudden get's broken up and they seem not able to communicate with you.
The wi-fi was horrible. You had to re-login everytime you try to use it. less than 25% of the time were you actually able to connect. And when you were able to connect, give yourself 2-3 minutes for any page to come up, or refresh.
The ONLY friendly staff we encountered were all the bell-hops (especially Eusebio, he was very nice and helpful).
What's good about this place? The location if you want to be close to the bars/clubs. Easy to get to/from Playa Caracol (if you are going/coming from Isla Mujeres).
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
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- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun