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“Our experience at Krystal” 5 of 5 stars
Review of Krystal Cancun

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Krystal Cancun
3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #73 of 176 Hotels in Cancun
Lansing, Michigan
1 review
“Our experience at Krystal”
5 of 5 stars Reviewed December 19, 2013

We have been coming to the Krystal for over 30 years and have come back every year around Christmas time. The personnel at the Krystal are excellent. They care about your stay and take care of any problems you may have. We especially want to mention Carlos Bracamonte, Ernesto Orozco, and Rafael the bell captain, all of whom are exceptional in making sure your stay is enjoyable. This is one of the main reasons we keep coming back to the Krystal. The restored beach is now excellent as it was 30 years ago.

Room Tip: Ask for ocean view.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
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English first
Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2013

I recently visted cancun at the end of november. I was pleased to find Krystal was in walking distance of all the evening entertainment and had a bus stop very near to travel down town.

We chose a club room wgich was situated in the new part of the Hotel - it had a ocean view (amazing) which was lovely and clean. - we thought the club room would include the breakfast in the resteraunt as with other hotels I have stayed in but unfortunatley is was a less extensive choice in a smaller room which catered a internation breakfast. - most days we payed the extra for the food we wanted.

All staff friendly and spoke english well. The bell boys - Huan and Jose were super and very helpful. As were the hotel reps who included you in actvities by the beach!

Overall a good stay would deffo go back.

Room Tip: upgrade to a better room for a nice view - worth it!
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, December 17, 2013
Thank you very much for chossing us.

I am very glad to see you like to recommend krystal cancun.

Please feel free to let us know what would you like to find in the morning in order to enhace our continental breakfast.

sincerely,

Lvpaguilar@krystal-hotels.com
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Cleveland
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 13, 2013

Yet another perfect vacation at the Krystal Cancun. The beach is one of the best in Cancun. And the location is convenient to everything. Our room was beautiful and the view from our balcony was breathtaking. The food was delicious and the service was attentive. Balam and Asterio could be servers at the finest of restaurants. They anticipated our every desire and even did a little more, just to make us happy. I went scuba diving at solobuceo, located nearby the hotel. Jaime, the divemaster, kept an eye on everything to make sure that the dive was a safe one. We went to the new Mayan Museum, located on Kulkulkan Blvd. There are some small ruins located on the property and there are many artifacts on exhibit form Mayan antiquity. Unfortunately, the majority of the descriptions are only in Spanish. Also, there are Iguanas that pose on the ruins for photographs.

Room Tip: Get an ocean view room!
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, December 17, 2013
Muchas gracias for keep chossing Krystal Cancun for your vacations in Mexico.

There is nothing better for a hotel tan having repetitive guests.

Please contact me for any assistance.

Sincerely,

Lvpaguilar@krystal-hotels.com
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Roaming Shores, Ohio, United States
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2013

Christian Cantinero, Choco, Oscar and Adrian made this trip extra enjoyable. Ocean front view was stunning. Pleasant wait staff, powdered sugar sand, beds on the beach, clean pools, etc. The property on the beach was spacious - did not feel that we had to stay in one spot. Could easily take a mile or so run and not feel unsafe or anything. Believe me, they lost money on us with the all-inclusive deal. The room may have only been worth $150 US, but I was pleasantly surprised to find there were very few limits to food and drink in the all-inclusive package. The only thing not included were some top-shelf liquors, but most waiters served it to you anyway. Even one outside restaurant was included, full menu. Crazy. The room was clean, but small for what we are used to, the beds were horrible (soft, springy and only full sized) and the bathroom was small, dark and had a leak once, but maintenance fixed it immediately. For the price, and the enjoyment of Mexican weather in December, I would sure do it again and might bring our teenage son next time, due to the unlimited food.

Room Tip: We had an ocean front view on the 8th floor and it was great. The only thing that kind of stinks ab...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, December 17, 2013
Gracias for sharing this awesome review from the hotel.

I remember knowing you before your departure. You're a very nice couple. We are glad to receive excellent comments from you.

Hopefully you can visit us again next year!

Sincerely,

Lvpaguilar@krystal-hotels.com
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Charleston, South Carolina
1 review
4 of 5 stars Reviewed December 12, 2013

The property is beautiful. The pools and beach were great. Very scenic and peaceful. The staff was professional and very nice. The food varied from ok at the buffet to delicious in the specialty restaurants. I'd stay here again.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, December 17, 2013
Gracias for your kind review...

As well let me thank you for your preference. We would like to hear more about your stay. If you don't mind.

What restaurants or what dishes you found average?

Sincerely,

Lvpaguilar@krystal-hotels.com
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pittsburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 11, 2013

Incredible beachfront location and an excellent value. We upgraded to the all-inclusive plan and found it worth the money. The beachside and room service were both great. The food was better than other, more expensive, resorts. The seafood was the best choice for lunch and dinner. The made to order omelets and French toast were delicious choices for breakfast. Mortero's restaurant was part of the all-inclusive plan and the food and service there was impressive, great atmosphere complete with mariachi band. The staff was the most impressive part of the resort, we were treated extremely well by each and every staff member. The resort does not have a hot tub and the air conditioning is unable to cool the room with the door to the balcony open.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, December 17, 2013
OMG... This is a very nice review. thank you for rated us 5.


We have benn working to much in almost allof our guest's feedbacks. Some of them will thake some time. but we are continously working.

For example, hopefully next yeat our outdoor jacuzzi will be a hot tub...

A sus òrdenes siempre!

Lvpaguilar@krystal-hotels.com
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1 review
5 of 5 stars Reviewed December 9, 2013

Had it not been for Irvin one our stay might not have been as amazing as it was!
We had a beautiful view of the ocean from our room, the rooms were clean the food was good after a couple days it does get a little old tho.
Krystal cancun is near all the clubs but it is a mellow resort we loved it there! I highly recommend staying here the staff is friendly an willing to help with any questions you may have

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, December 11, 2013
Thank you so much for your time and preference.

I forwarded this review to Irvin and we have already thank this guy for his great job.

We are glad to read nice reviews from our guests. Hopefully you can visit us once again.

Sincerely,

Lvpaguilar@krystal-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Official Description (provided by the hotel):
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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Also Known As:
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Krystal Hotel Cancun
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