My wife and I had an amazing time staying at the Krystal Hotel for our honeymoon. We were there for 8 days and the staff did an amazing job accommodating us. Alex, at the front desk went far behold the call of duty and surprised us with a cake and bottle of champagne. Cecilia at the Lobby Bar was also very kind, quick, and enjoyable. She kept the tequila coming!
As other reviews noted, there were a few flaws in the hotel such as: no AC in the lobby or restaurant, water damage in certain areas with slight mildew smell, room keys were not working 100% of the time and wifi was down in our room for a few days. With all that said, most of it could be overlooked and was not a big deal as the staff was professional and timely in addressing the issues.
The great stuff? We had a 3 room suite with a view that was absolutely breathtaking! The beach was literally steps from the hotel and it was not overcrowded at all. They have awesome cabanas where you can lay, eat and drink while experiencing the beach. We didn't go in the pool much but we did layout in the sun beds and get drinks and ceviche at the outdoor bar on the hotel property. There's a convenient store in the hotel and a few others within walking distance. The nightclubs are right next door where you can enjoy music or people watch.
All in all we had a wonderful time here and although this hotel could use some upgrades it was very beautiful and perfect for our honeymoon.
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
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- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun