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“Great place to stay with amazing views” 4 of 5 stars
Review of Krystal Cancun

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Krystal Cancun
3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #69 of 177 Hotels in Cancun
Las Vegas, Nevada
1 review
“Great place to stay with amazing views”
4 of 5 stars Reviewed September 16, 2013

My wife and I had an amazing time staying at the Krystal Hotel for our honeymoon. We were there for 8 days and the staff did an amazing job accommodating us. Alex, at the front desk went far behold the call of duty and surprised us with a cake and bottle of champagne. Cecilia at the Lobby Bar was also very kind, quick, and enjoyable. She kept the tequila coming!

As other reviews noted, there were a few flaws in the hotel such as: no AC in the lobby or restaurant, water damage in certain areas with slight mildew smell, room keys were not working 100% of the time and wifi was down in our room for a few days. With all that said, most of it could be overlooked and was not a big deal as the staff was professional and timely in addressing the issues.

The great stuff? We had a 3 room suite with a view that was absolutely breathtaking! The beach was literally steps from the hotel and it was not overcrowded at all. They have awesome cabanas where you can lay, eat and drink while experiencing the beach. We didn't go in the pool much but we did layout in the sun beds and get drinks and ceviche at the outdoor bar on the hotel property. There's a convenient store in the hotel and a few others within walking distance. The nightclubs are right next door where you can enjoy music or people watch.

All in all we had a wonderful time here and although this hotel could use some upgrades it was very beautiful and perfect for our honeymoon.

Room Tip: Ocean view is a must
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 21, 2013
Thanks for this complete adn kind review from us.

Jsu as you let us know we have a great location and hotel. And please feel free to contact me for any feedbacks.

We really appreciate your preference. See you very soon!

Lvpaguilar@krystal-hotels.com
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2,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
Oregon City, Oregon
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 15, 2013

We stayed here June 2nd thru June 8th,2013. First 3 days of our stay there was a serious rain storm going on. When arrived at the hotel there were towels laid down from the steps at the entrance to the lobby and all hallways. There was water pooring from the ceiling everywhere. There were buckets everywhere in the hotel to collect rainwater. Staff were mopping floors day and night. No AC in the lobby, resturants, bars or hallways what so ever. Our room had a nice view but everything was sticky. The counter tops, remote control, floors. As if someone poured seawater all over the place. Have stayed at other resorts in Cancun and they were never like that. This hotel could use some serious renovation so that people don't get rained on while inside the hotel. We couldn't go anywhere for the first 3 days. Sucked. Service at the lobby bar and resturants is extremely slow. Was disappointed at the Hacienda Resturant a bit. They didn't let us order two appetizers eventhough we both had all inclusive plans. Food was great there though.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 16, 2013
Thank you for staying in Krystal Cancun.

I apologize if we didn't exceed your expectations. I assure you this is an excellent hotel and that any other hotel would have the sames issues.

Sincerely,

Lvpaguilar@krystal-hotels.com
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 13, 2013 via mobile

We arrived for just one night to this hotel, payed 110$ for a bad service and room.
The air conditioner could not be controlled so we closed it.
The windows were not closed properly so it was a strong wistle all night, when we opened it there were a sound of machines working.
I would never go back to this place, it looks nice but not worth the money!

  • Stayed September 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 16, 2013
Thank you for this feedback.

Please accept my apologies for the conditions of the room. Could you please let me know your room number or travel dates. Otherwise i can't follow up into this theme.

Muchas gracias,

Lvpaguilar@krystal-hotels.com
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Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

We were just at the Krystal Resort last week, Sept. 2-7, 2013. Our experience was very good! The hotel was older, but still in very good condition. We asked for, and got a room with an ocean view and a great balcony to enjoy our morning coffee :) The staff was awesome and made us feel like we were "at home". Other reviews complained of hearing the noise from the clubs, but even though we were very close to them, my husband and I had NO trouble sleeping! The bed was big, clean and very comfortable and the room was straightened and bed made daily. The food to me was just "okay", but my husband really enjoyed the fish and put the green salsa on EVERYTHING! My favorite meal there was breakfast...cinnamon French toast and fresh fruit and juice. I will have no hesitation in recommending this place to anyone who wants to get away, but still be near enough to the nitelife and flea market (where my expert bargainer got us some GREAT deals!) Thank you to all of the staff at the Krystal and we will definitely come back to Cancun in the not too distant future!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 16, 2013
Gracias... We really appreciate your comments in tripadvisor.

Sound very well Reading thay you had a great stay in Krystal Cancun.

Hopefully you consider to come back again and visit our hotel

See you soon!
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Cordell, Oklahoma, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 11, 2013

We just got back from a learning experience is what I would call it. The place was very beautiful and beach was gorgeous. The airconditioner was not working first day (humidity weather), and you do not have control over the system in your room.. it's set a one setting they control, and the food was horrible. The hotel was under some construction outside. They suggest you show up for their 90 min. presentation and the sales people are very, very pushy people. We had to get rude and just say, we want to leave and they still sent people to see us. We felt so out of place and felt we didn't get good service after that for not buying into the travel package (time share). The drinks were weak. They do not have sugar in food, I guess due to import problems. Their food was bland.. and I could hardly eat it. The location was probably the best thing about their place, close to night clubs and shopping. Last night we were there, they had a wedding reception and they blasted their music really loud and we didn't get any rest. We will not be going back.

Room Tip: We had the ocean view and it was good. I suggest packing extra food with you, it will make the trip...
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 16, 2013
it's sad to read that any of the things we do for our guests satisfied you.

I apologize for the lack of service you experienced. Maybe we are not the hotel you are looking for vacations.

Gracias for your feedbacks!
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Port of Spain, Trinidad
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 9, 2013

Stayed here in July. The place was really fantastic... staff was kind and very accommodating. My wife is a vegan and they made special meals for her.. that made it all good for us.. i would recommend this hotel, it is in the heart of every thing.

Room Tip: krystal club rooms
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 16, 2013
thank you for sahring your experience in our hotel.

I am very pleased reading you had a fantastic stay and to see that chefs and waiters took care of you and your requirements

Hopefully we can see you next year in krystal Cancun.
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Platte City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

Stayed at Krystal in April. Was given a room facing the ocean, awesome view.It was paradise for sure.The hotel itself needed upgrading but it was clean and comfortable.We heard a lot of negatives about food in mexico, and this was our first trip there, we were happy that this hotel had really good food.Drinks were weak but they were tasty and we wanted to have a good time not get slossed.We would definatly stay here again.

Room Tip: Ask for an ocean view
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris A, Manager at Krystal Cancun, responded to this review, September 4, 2013
Thank you very much for this review.

It's pleasure to serve our guests. I kndly apprecite your preference in our beautiful hotel. As well please contact me please, because i want to know what beverages where "wátered down" for you.

Sincerely,

Lvpaguilar@krystal-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Official Description (provided by the hotel):
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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Also Known As:
Krystal Cancun Hotel Cancun
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Krystal Hotel Cancun
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