Let me start by saying I have read a lot of reviews on the KRYSTAL Cancun and they seem to be all over the place, but let me begin by saying that the negative ones don’t do this place justice and should be taken with a grain of salt. Parts of the hotel are getting a little old but they are constantly working on upgrading it. The hotel was very clean and bright and any issues were dealt with swiftly and quietly. Beaches are beautiful and the location is the best, just walk out the front door and you’re in all of the action.
Check in was a breeze and the staff at the counter were ever so helpful and attentive. They went out of their way to accommodate us. I wish I got their names but they were off when I went thank them, so to the staff at the counter that very early morning, (February 16/2013 at 1 am) THANK YOU!
As far as the food goes breakfast was great, loved the omelets. Lunch and dinner buffets were good and plentiful. You must try the Mexican Restaurant just out the front of the hotel, its part of the hotel and the food and service there were great. My wife and daughter frequented the Sushi Bar daily and raved about Nelson and the food he prepared, nothing short of perfection. This man knows Sushi! My son and I lived at the out door grill, best burgers and nachos in town.
Christian at the Cascada Bar was AMAZING his personality and humor rocked. He kept everyone at his bar entertained and his service was excellent. There were 200 university students at the hotel the time we were there and Christian took care of the masses and still remembered what I drank and he went out of his way to make sure my drink was made for me. Even thou some people were very rude he always smiled and never let it bother him. He needs to be congratulated on this personality and dedication.
Aida at the Lobby Bar had an amazing memory and remembered what we drank and when we approached the bar she had our drinks started. She was very happy and always had a smile even when the bar was very busy. it was a pleasure meeting you.
We had the pleasure of meeting Paris a manager at the hotel. He was always out on the hotel grounds dealing with staff and guests concerns, it seems like this man never stops. He was very approachable and sincere and would do everything possible to make your stay as pleasurable as possible.
I have been to Cancun many many times and stayed at a lot of resorts and this might not be rated a 5 star hotel but the staff at the Krystal are defiantly 6 STAR in my books.
To all the staff at the Krystal many THANKS for a memorable vacation for my family and I.
P.S. I will be back in Cancun on April 18/2013 with some friends and will defiantly stop by to say hello.
- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Krystal Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Nh Krystal
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
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