Overall the Krystal resort is nice but the pictures make it look much nicer then it really is. It's basic and for the price you pay don't expect anything extra.
Great location - Close to Coco Bongo and other fun areas
Beautiful beach and water
Quiet and Relaxing
BBQ night was amazingly good
Day beds beach side
Customer service is not number one (some employees were fun but most weren't)
Not everything is included in the all inclusive – Bottle water wasn’t, unless you asked for it!
AC in the room didn't cool much, just blew air around.
Our room key didn’t work -We had to go down SIX times and demand a new room numerous times before finally getting one. I can understand issues happen but after the 4 time come on.
Ocean view is an additional $30.00 per night, it is not included in your deal on Bookit.
One other thing that seems odd was they would not allow friends to visit the hotel unless they were staying there. We had friends that came into town a few nights before we left and they would not let them in with us to see our hotel.
It also lists that they have a hot tub, but don't expect it to be heated. It is air heated.
- Official Description (provided by the hotel):
- The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more less
- Reservation Options:
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- Also Known As:
- Krystal Cancun Hotel Cancun
- Nh Hotels Cancun
- Nh Krystal Cancun Hotel
- Krystal Hotel Cancun
- Nh Krystal Hotel Cancun