My wife and I booked this hotel based on the reviews found here. Our standards are not unreasonable and we entered with an open mind.
1)Only one key per room regardless of number of guests per room because the ran out. A week later they still were out of keys.
2)First room they put us in was a clorox flooded dungeon next to a very noisy pool.
3)They then put us in a room that was much better and even had a good view.
4)Floor in bathroom had not been cleaned...there appeared to be dried urine puddles around the tiolet.
5)That night the pipes burst and water started falling from the ceiling.
6)Then the plumbing from the toilet started to leak on the floor.
7)The hall light started blinking and calls to the front desk brought no response from maintanance.
8)The water from the pipes bred even more mold. When we got home we had to wash our clothing twice.
9)The staff seems to not have any concept of customer service, in fact, they seemed to be focused on repremanding their customers.
I don't understand how these other reviews could be accurate. The beach was exceptional, but the hotel needs to be refurbed an new management is needed.
- Official Description (provided by the hotel):
- “We get to know you” A great destiny in the mexican caribbean, “Cancun.” Only 20 minutes away from downtown and from the Cancun International Airport, and close to all the incredible attractions offered by this remarkable paradise. If you are looking for location, quality service, and an excellent all inclusive program. Flamingo Cancun Hotel is “The place”. ... more less
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- Also Known As:
- Flamingo Cancun Hotel Cancun
- Flamingo Resort Cancun
- Cancun Flamingo Hotel